Dixon's Auctions & Estate Sales

Revdex.com Case #[redacted] - Dixon's Auction Dixon's Auction received a consignment for [redacted] on 9/8/Items were processed for
"">the first auction on 9/25}and not all items were sold, unfortunatelv the majoritv of the items passedThe passed items were again processed for a second auction scheduled for 10/30/We do not always have an auction in the warehouse immediately following an auction that had just closedWe have three selling floors In our warehouse space all arranged in different stages of complement for an upcoming auctionAlso we do not like to put the same passed items back through immediately following an auction to keep the auctions appearing fresh. The issue we had was in Mid-October, MrDixon had a major heart attack and was not expected to surviveThis caused a major disruption in our operating as we were unable to discuss any business operations with himWe put the remaining items still tagged to her contract on a storage trailerThis was al so the time frame that our competitor [redacted] closed, resulting in a heavy increase in our business volumeUnfortunately, the paperwork was not tagged with a location for the unsold itemsResulting in older Items being placed in the back of the storage trailer not in the front causing delays in processing consignments. This took several weeks to locate these items and to work them into a new upcoming auctionHer items were again put through for a third time on 1/15/2016, a fourth time 2/6/& finally a fifth time 2/12/Normally we only put unsold items back through for sale three times, but due to the timefrcime we wanted to get these items sold as soon as possible for herInstead of holding payments until all items were sold & due to the timeframe we processed checks for [redacted] on multiply occasions for what items were put through and sold only. I apologized & explained to [redacted] on several occasions for the delay on the completion of her consigr1ment Also for it taking time to locate & sell her items. On discussion with MrDixon he did not charge her for the commission in the sale of the majority of her items, but felt some commission was due as we processed her unsold Items on S separate auctionsI reviewed [redacted]'s contract and saw that a remaining item that still remained unsold was a wooden gavel that I called her on & returned it to her. In the desired settlement, Mrs[redacted] requested an apologv letter which we will be happy to complete. The difference of $on the commission we will issue her a check. We thank Mrs[redacted] for her business and hope we have the opportunity to show her in the future that we provide timely solution for the sale of any future consignments. Billy D[redacted], Bruce K[redacted] Dixon's Auction

CHECK WAS WRITTEN ON 5-9-17 #[redacted] and mailed .was never cashed new check written today and mail to new address.#[redacted]Ed D[redacted]

Case #[redacted]  We received the 8' stainless steel Angel from Mrs. [redacted] the end of April with a consignment from her son and was assigned contract #[redacted].  The angle was put up for sale along with the items from that consignment and was passed no sale.  We attempted to put the angel...

back through another sale and again was passed.  During its time outside the sticker that is used to match items to their consignors faded and was not readable and when put back again was coded into a [redacted] code used for situations such as this so unidentified items are kept together to be matched with consignors.  I spoke with Mrs. [redacted] and told her that was more than likely what happened and we would have to research each auction to find it.  I also let her know that I remembered seeing the angel and liked it and wished I could have used it.  It did take time to locate the angel after researching through past sales.  The angel sold on 7/7/17 for $**.** and was described as a metal angel from the Downtown Christmas Display, 44"X97".  I understand that Mrs. [redacted] had the angel appraised for $[redacted].**.  We did not have any appraisal information to reference.  This also would not have been the type of item we would have put a reserve on.  We do take reserves on cars, trucks, estate jewelry items such as that but not Christmas items.  We put items up for sale with a description  along with pictures and then advertise them locally, across the US and abroad.  The public decides on what they are willing to pay for a item. When Mrs. [redacted] called I found that the angel had been sold for $**.** minus commission of $**.** with a net to customer for $**.**.  After putting her on hold and speaking with Mr. Dixon we decided not to charge any commission and pay for the $**.**.  We understand that appraisal gave it a estimate of $[redacted].** but the public sale at auction brought $**.**.  We are prepared to give Mrs. [redacted] an additional $[redacted].** for a payment of $[redacted].** to meet this half way.  Just to restate that the Public when bidding doesn't consider what someone may have bought a item for but what they are willing to pay for it.  The identification  of a buyer is confidential and is protected, not a**ilable to the public.  Mrs. [redacted] has always been enjoyable to speak with and we are glad to be able to resolve this issue.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you for answering my email.
The original complaint was "closed" because a solution was agreed upon, that being that a replacement table would be provided to the purchaser so that my aunt's table could then be made available to me, which was sold at auction by Ed Dixon counter to my wishes.
This solution has NEVER been acted upon and I have yet to heat that the heirloom table is ready for shipment to me.
Therefore, I consider this issue unresolved.
What recourse do I have?
Thank you,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with the business. At this time due to the delay in contacting the business they are unable to assist her further. Their offer was made as an attempt to get the table back from the client that had purchased it but when they were unable to find something to exchange the table with they elected to keep the item that was sold to them. Ultimate this customer sold the table and then wanted it back, the business was not able to compel the other client to give up the table they purchased over a year ago.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: I consigned my stuff with this business on 9/8/2015. It took 2 months for my items to be brought to auction and then payment was sent. The payment was marked as complete when in fact they had only sold about a third of my items. I went to the business and asked after the other items not included in the payment and the manager told me he would check into it for me. It took a few months and several phone calls and a couple of in person visits before my items were finally located. Then it took them another month before they brought them up for auction. After this time, payment was once again sent to me, only it was short money for some of the items sold. I again went in person to the business and was told that the matter would be resolved that week. It took 5 1/2 weeks and several phone calls and a couple of personal visits again before payment was finally received.Desired Settlement: I would think the least that they could have done was send a personal apology letter due to the nightmare I experienced working with this business. I had also asked for a full refund of all commission that I had paid. The total sale of all items was $183.25 and the total of all payments I received was $159.15, leaving a difference of $24.10. I would think it was the fair and proper thing to do after my experience.

Business

Response:

Revdex.com Case #[redacted] - Dixon's Auction Dixon's Auction received a consignment for [redacted] on 9/8/2015. Items were processed for the first auction on 9/25}2015 and not all items were sold, unfortunatelv the majoritv of the items passed. The passed items were again processed for a second auction scheduled for 10/30/2015. We do not always have an auction in the warehouse immediately following an auction that had just closed. We have three selling floors In our warehouse space all arranged in different stages of complement for an upcoming auction. Also we do not like to put the same passed items back through immediately following an auction to keep the auctions appearing fresh. The issue we had was in Mid-October, Mr. Dixon had a major heart attack and was not expected to survive. This caused a major disruption in our operating as we were unable to discuss any business operations with him. We put the remaining items still tagged to her contract on a storage trailer. This was al so the time frame that our competitor [redacted] closed, resulting in a heavy increase in our business volume. Unfortunately, the paperwork was not tagged with a location for the unsold items. Resulting in older Items being placed in the back of the storage trailer not in the front causing delays in processing consignments. This took several weeks to locate these items and to work them into a new upcoming auction. Her items were again put through for a third time on 1/15/2016, a fourth time 2/6/2016 & finally a fifth time 2/12/2016. Normally we only put unsold items back through for sale three times, but due to the timefrcime we wanted to get these items sold as soon as possible for her. Instead of holding payments until all items were sold & due to the timeframe we processed checks for [redacted] on multiply occasions for what items were put through and sold only. I apologized & explained to [redacted] on several occasions for the delay on the completion of her consigr1ment . Also for it taking time to locate & sell her items. On discussion with Mr. Dixon he did not charge her for the commission in the sale of the majority of her items, but felt some commission was due as we processed her unsold Items on S separate auctions. I reviewed [redacted]'s contract and saw that a remaining item that still remained unsold was a wooden gavel that I called her on & returned it to her. In the desired settlement, Mrs. [redacted] requested an apologv letter which we will be happy to complete. The difference of $24.10 on the commission we will issue her a check. We thank Mrs. [redacted] for her business and hope we have the opportunity to show her in the future that we provide timely solution for the sale of any future consignments. Billy D[redacted], Bruce K[redacted] Dixon's Auction

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Dixon Auctions processed my aunt, [redacted]'s household property for internet sale, within which was included a drop leaf table that I wanted to keep. I was told that the table would be kept out of the auction, held at the auction location until a shipper could get it to me in [redacted]. Notations were made on the contract to this end. When the final balance of the auction was provided to me, the table had been sold. When I brought it to [redacted] attention, he said that he knew the purchaser and would explain that the "family" wanted to keep the table and get it back for me. This apparently never happened, though the amount received for the table was deducted from the proceeds provided to me.Desired Settlement: No amount of money can replace the sentimental value attached to my aunt's table and my strong desire to have it in my home as a remembrance. At the very least, Dixon's should acknowledge their breach of contract and make the loss "right". Or the public should be informed that they do not honor their contracts.

Business

Response:

Revdex.com spoke with the Dixon Auctions and they said that [redacted] would receive her drop leaf table back. That the customers who had purchased the table has agreed to return the table, with Dixon Auctions replacing it for them with another table. Dixon Auctions will call the consumer once the table is available and discuss how she wants the table to be transported. [redacted] is responsible for shipping of the table.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Thank you for answering my email.

Review: In early October 2015, Dixon's Auctions picked up a significant number of items from my Richmond home for online sale . I saw most of these items posted and sold during subsequent weeks. Beginning in December 2015, I began to call to inquire regarding my payment. My first two calls (December 8, 2015 and January 5, 2016) resulted in my being told that yes, all my items had been sold and the "paperwork" necessary to generate my payment would be "put in line" to be processed. During my third call (January 14, 2016), I was told that my paperwork "would need to be pulled" in order to provide the status. I was told that I would get a return call but never heard back. I spoke with Billy D[redacted] on these occasions. Failing to hear from Dixon's in January and February, I contacted Dixon's once again in March. Specifically, I called on March 3 and March 7, 2016. In these two instances I spoke with "Bruce." In each conversation in March, Bruce indicated my items had been misplaced in some manner. In response, I told him that (1) I had seen my items sold online so they could not have been "misplaced" and (2) I previously had been told all of my items had been sold and payment would be sent to me. Each time we spoke in March, Bruce indicated he would look into my situation and call me back. I have never heard from him in response to either call. On May 5, 2016, I sent a letter to Billy Dixon by [redacted] outlining these experiences. The [redacted] delivery was signed by "P.Dixon." In my letter, I asked for a response in ten business days but did not receive one. I resent my letter by email to Mr. Dixon on May 24, 2016. I have had no response to the email. I can provide you with a copy of my letter and my email.Desired Settlement: Response from Dixon's and payment. I understand that the Revdex.com does not act as a collection agency and that I may need to retain a collection agency or lawyer to resolve my situation fully. However, the essence of Dixon's business involves paying persons who entrust their goods to the company so the business failure here is a significant failure of its business operation. Dixon's should not have an excellent rating with the Revdex.com based on how it has handled my situation.

Business

Response:

Dixon’s Auction picked us a consignment for [redacted] at

[redacted] on October 7, 2015. Assigning her contract number #332. Her

consignment was up for auction October 24, 2015 and the unsold items were

resold in our October 30, 2015 auction. The last of the items being sold in our

January 11, 2016 auction.We at Dixon’s auction had a major setback when Mr. Dixon

senior had a heart attack at the end of October. Mr. Dixon did handle and

thankfully does again all the paperwork and writing of checks. At the same time

our biggest competitor [redacted] closed its doors in Mid-September. With the

combination of increased business, Mr. Dixon’s hospitalization and training of

new employees we were not operating efficiently.With the increased business we had to utilize all available

space including renting trailers to handle the overflow from our two

warehouses. Since some of our employees were new and everyone else working hard

we had customer’s consignments loaded in reverse order from the oldest being loaded

first with the newest being loaded last, which means the newest were sold

first. Also the documentation didn’t reflect properly who was located where

which created issues. We had readdressed our handling of consignments and put

procedures in place to prevent from happening in the future.After the last auction on January 11, 2016 her paperwork was

presented for payment. We issues check #[redacted] on January 13, 2016. The check was

sent to the address on the contract from October to [redacted]

[redacted]. We have since learned of her new address [redacted]. It appears

the original check was not forwarded to the new address. We have verified that

the check was never deposited so a stop payment will be done and a new check

written and sent along with the consigner sheets showing the items sold and the

amount sold, to the address in [redacted] stated a disputed amount of $2,000.00 that is her

estimate on the value of the goods sold. In a auction the buyers big until the

highest bidder wins, not always to the consigners expectations but always to

what the buyer will base. A consignor settlement will be included listing the

items sold and their amounts.A letter if sincere apology will be sent to [redacted] for the time

it has taken to resolve her concerns. We have learned from our challenge in October

which have resulted in improved procedures for handling emergencies in the future.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

The customer contacted Revdex.com and said that the check and the letter have not been provided at this time. the customer would accept this offer once a time frame for delivery is provided.

Business

Response:

Revdex.com spoke with Bruce. He stated this will all go out tomorrow. There was confusion when he was out for personal reasons.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,