Dixon's Auctions

Review: I consigned my stuff with this business on 9/8/2015. It took 2 months for my items to be brought to auction and then payment was sent. The payment was marked as complete when in fact they had only sold about a third of my items. I went to the business and asked after the other items not included in the payment and the manager told me he would check into it for me. It took a few months and several phone calls and a couple of in person visits before my items were finally located. Then it took them another month before they brought them up for auction. After this time, payment was once again sent to me, only it was short money for some of the items sold. I again went in person to the business and was told that the matter would be resolved that week. It took 5 1/2 weeks and several phone calls and a couple of personal visits again before payment was finally received.Desired Settlement: I would think the least that they could have done was send a personal apology letter due to the nightmare I experienced working with this business. I had also asked for a full refund of all commission that I had paid. The total sale of all items was $183.25 and the total of all payments I received was $159.15, leaving a difference of $24.10. I would think it was the fair and proper thing to do after my experience.

Business

Response:

Revdex.com Case #[redacted] - Dixon's Auction Dixon's Auction received a consignment for [redacted] on 9/8/2015. Items were processed for the first auction on 9/25}2015 and not all items were sold, unfortunatelv the majoritv of the items passed. The passed items were again processed for a second auction scheduled for 10/30/2015. We do not always have an auction in the warehouse immediately following an auction that had just closed. We have three selling floors In our warehouse space all arranged in different stages of complement for an upcoming auction. Also we do not like to put the same passed items back through immediately following an auction to keep the auctions appearing fresh. The issue we had was in Mid-October, Mr. Dixon had a major heart attack and was not expected to survive. This caused a major disruption in our operating as we were unable to discuss any business operations with him. We put the remaining items still tagged to her contract on a storage trailer. This was al so the time frame that our competitor [redacted] closed, resulting in a heavy increase in our business volume. Unfortunately, the paperwork was not tagged with a location for the unsold items. Resulting in older Items being placed in the back of the storage trailer not in the front causing delays in processing consignments. This took several weeks to locate these items and to work them into a new upcoming auction. Her items were again put through for a third time on 1/15/2016, a fourth time 2/6/2016 & finally a fifth time 2/12/2016. Normally we only put unsold items back through for sale three times, but due to the timefrcime we wanted to get these items sold as soon as possible for her. Instead of holding payments until all items were sold & due to the timeframe we processed checks for [redacted] on multiply occasions for what items were put through and sold only. I apologized & explained to [redacted] on several occasions for the delay on the completion of her consigr1ment . Also for it taking time to locate & sell her items. On discussion with Mr. Dixon he did not charge her for the commission in the sale of the majority of her items, but felt some commission was due as we processed her unsold Items on S separate auctions. I reviewed [redacted]'s contract and saw that a remaining item that still remained unsold was a wooden gavel that I called her on & returned it to her. In the desired settlement, Mrs. [redacted] requested an apologv letter which we will be happy to complete. The difference of $24.10 on the commission we will issue her a check. We thank Mrs. [redacted] for her business and hope we have the opportunity to show her in the future that we provide timely solution for the sale of any future consignments. Billy D[redacted], Bruce K[redacted] Dixon's Auction

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: Dixon Auctions processed my aunt, [redacted]'s household property for internet sale, within which was included a drop leaf table that I wanted to keep. I was told that the table would be kept out of the auction, held at the auction location until a shipper could get it to me in [redacted]. Notations were made on the contract to this end. When the final balance of the auction was provided to me, the table had been sold. When I brought it to [redacted] attention, he said that he knew the purchaser and would explain that the "family" wanted to keep the table and get it back for me. This apparently never happened, though the amount received for the table was deducted from the proceeds provided to me.Desired Settlement: No amount of money can replace the sentimental value attached to my aunt's table and my strong desire to have it in my home as a remembrance. At the very least, Dixon's should acknowledge their breach of contract and make the loss "right". Or the public should be informed that they do not honor their contracts.

Business

Response:

Revdex.com spoke with the Dixon Auctions and they said that [redacted] would receive her drop leaf table back. That the customers who had purchased the table has agreed to return the table, with Dixon Auctions replacing it for them with another table. Dixon Auctions will call the consumer once the table is available and discuss how she wants the table to be transported. [redacted] is responsible for shipping of the table.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Thank you for answering my email.