DIY Tactical

My name is Joseph T [redacted] and I am the President of Premier Transport of Long Island, IncMy company has been doing Sub Zero product replacements for the last Years and I have personally been doing them for the last yearsThis is the first time I had to get my insurance company involved in a claim.I met with [redacted] and a representative from Sub Zero at his home upon hearing about the water damageWhen I arrived, a plumber was already on site and working on determining the cause of the leakHe discovered that the water was leaking from an existing plumbing connection that was done incorrectly in his home and not the connection we made to hothe refrigeratorWhile at the home, [redacted] stated that he had many issues and problems with the kitchen company that was responsible for the re-model of his kitchenA plumber from the kitchen company is the one who incorrectly setup the water connection in the kitchen.Even though that I felt that my company was not liable for the damage, I did the responsible thing and reported the situation to my insurance companyAfter an investigation by them, the claim was denied because their determination was that we were not the party responsible for the leakI respectfully request that this negative review be removed from my perfect Revdex.com file that I have worked so hard to achieveThe situation was handled properly on our endThe claim was acknowledged, reported, investigated and we were cleared of responsibilityI can provide a letter from my insurance company if necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I strongly reject MrT***'s response. At the time of the installation of the refrigerator and when the existing refrigerator was removed the floor was dry and there was no issue with the water line. In fact, a new refrigerator was installed by my previous kitchen company in April and was in place until July *** without any water issues. Therefore the only logical and factual conclusion is that the damage to the water line occurred during the installation by Premier. The conclusion is supported by the fact that no one else worked on or touched the water line other than Premier. The refrigerator was immediately not producing ice after the installation lending further evidence that the line was damaged during Premier's install. I also noted that MrT*** didn't address their criminal gross negligence of not installing a securing bracket. The conclusion by the insurance company is not surprising considering their self interest in not paying a claim. I am currently pursuing legal action against Maxum Insurance and Premier Transport and possibly Wolf/Sub Zero. I will not withdraw my Revdex.com complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

My name is Joseph T[redacted] and I am the President of Premier Transport of Long Island, Inc. My company has been doing Sub Zero product replacements for the last 6 Years and I have personally been doing them for the last 18 years. This is the first time I had to get my insurance company involved in a...

claim.I met with [redacted] and a representative from Sub Zero at his home upon hearing about the water damage. When I arrived, a plumber was already on site and working on determining the cause of the leak. He discovered that the water was leaking from an existing plumbing connection that was done incorrectly in his home and not the connection we made to hook-up the refrigerator. While at the home, [redacted] stated that he had many issues and problems with the kitchen company that was responsible for the re-model of his kitchen. A plumber from the kitchen company is the one who incorrectly setup the water connection in the kitchen.Even though that I felt that my company was not liable for the damage, I did the responsible thing and reported the situation to my insurance company. After an investigation by them, the claim was denied because their determination was that we were not the party responsible for the leak. I respectfully request that this negative review be removed from my perfect Revdex.com file that I have worked so hard to achieve. The situation was handled properly on our end. The claim was acknowledged, reported, investigated and we were cleared of responsibility. I can provide a letter from my insurance company if necessary.