It is true we are charing the tenant for damages done to the unit including carpet replacement since the carpet was saturated with pet urine and was torn and damaged by their pet I did however, pro-rate the carpet and did not charge them the full amount of the replacementWe do have full documentation of the condition of the unit when they moved in and when they moved outAll damages were noted and shown at the final walk-thru to the tenant, [redacted] who was there At the final walk-thru, damages were shown to tenant but charges were not discussed as they were unknown at that time It is our desire for the tenants to receive 100% of their deposit back, but when the unit has been severely damaged as this one had been, then charges above the deposit did occur and a balance is due Thank you
It is true we are charing the tenant for damages done to the unit including carpet replacement since the carpet was saturated with pet urine and was torn and damaged by their pet I did however, pro-rate the carpet and did not charge them the full amount of the replacementWe do have full documentation of the condition of the unit when they moved in and when they moved outAll damages were noted and shown at the final walk-thru to the tenant, [redacted] who was there At the final walk-thru, damages were shown to tenant but charges were not discussed as they were unknown at that time It is our desire for the tenants to receive 100% of their deposit back, but when the unit has been severely damaged as this one had been, then charges above the deposit did occur and a balance is due Thank you