DJ Refuse Service

We stand by our original response of July 8, Once her check clears at our bank, refund will be forth coming, for the month of June, If individual complaining has the time to keep E-mailing, the Revdex.com, then they have the time to pay their bills on timeThis is our final responseWe will not tolerate further harassment with this matter

MrC*** Thinks he can intimidate me..his whole practice of billing ahead is wrong he is gouging his customersalso when Mr.C*** was hit by Hurricane Irene which he had devastating losses we understoon about him not picking up..But God forbid if some one else suffers a loss he is just an uncaring ***Oh Im so affraid of him being annoyed with my replies it's because the truth hurts..and how dare he accuese me of not paying my bills when he can't eitherLike I said I have the proof that I did contact him about being behind before june as his twisted memory recalled I marked the dates...and it doesn't take a month with a local check to clear if I don't get my refund by the end of July well word of mouth will put him out of Business*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

In response to the customers complaint of 7/6/15: Customer failed to mention a number of issues with this matter We supply weekly trash removal, for this customer every Monday morning, garbage is to be placed by roadsideWe did so, for the months of March/ April/ May and week of June
without payment at all. We do, invoice every months as customer stated Invoices are sent out in advance, but not due until end of period. So invoice for March and April was not received until JuneCustomers own cancelled check would verify that fact. I contacted customer in early June about lateness of March/April, by telephone. (Customer did not, contact me first as she stated in her complaint) Customer did mention an illness in the family but was very rude in her response. When I finally received March/April's payment, in full in the middle of June, her husband contacted me, requesting us to resume serviceBecause of their payment history, I requested May/June payment which was received late on July 6thAlso on July 6th, when I returned to my office from work, there were different messages on my answering machine from the customer, complaining about not receiving service on that morning Monday July 6thAs we begin our work at 3:am, at that time I still have not been paid, Their own cancelled check would once again verify this fact. Not to mention the messages left were once again very rude. I returned a phone call to them Monday July 6th, in the later morning explaining not receiving payment yetThe female customer was screaming at me, before I could say anything, she promptly hung up on me, she did mention she was stopping payment on May/June payment she sent. Currently her service has been terminated by our company, permanently. We are waiting for a report from our financial institution for a stop payment on the check. If in fact it was stopped customer is delinquent for May's payment and partial June. If payment was not stopped then we will refund the customer full month of JuneCustomer would have known this fact, if she didn't rudely hang up on meFurthermore, it seems quite odd to me, that not one Monday morning, was there anyone so ill that they failed to forget to put their garbage by the road, during the more than months we removed there garbage without payment. D.JRefuse Service has been in business since 1989, in years we have never been contacted by your office with a complaint from anyone. Thank you for your attention with this matter

I Ihave proof that I contacted DJ Refuse on 5/15 with a note stating I was sorry for miss payment that My mom had been killed in a car crash and that my husband had been diagnose with Parkinson I never recieved any phone calls as stated and I would like to be refunded for the month of JuneThank you[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]