DJ's Cabinet Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

On-line services reviewed the original and subsequent orderIt was found the customer was owed the difference between the original price charged for the jacket and the price charged on the second orderIn addition shipping was also due to the customerOn 11/a refund was processed in the amount of $($for shipping & $for the jacket)Please allow to business days for return to postOn-line services attempted to notify the customer but was unsuccessful; the voicemail indicated full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me

11/09/& 11/- Customer contacted on-line services to inquire about returning merchandiseWas told items were clearance & pursuant to our return policy clearance items are not refundable01/> Customer called corporate office and was explained the same policyCustomer upset and a
one time exception made to accept back merchandise; with the exception of day return policy & clearance non-refundable, all other return criteria must be met01/- customer spoke won-line rep who apprised her of exceptionMerchandise received back 01/02/thru 02/on-line attempted to contact customer regarding return, nor response2/requested refund be processed but time frame to credit back account passed but correspondence erroneously sent to customer indicating refund to be processedOn-line services sent customer a merchandise GC since could not credit account and considered matter concludedCustomer contacted corporate offices 02/and explained situationReviewed matter and confirmed details and processed refund for $(amount of purchase minus return shipping fee)MGC customer received valued to $for inconvenience

Received complaint that on-line order was not receivedPackage shows to be deliveredCustomer requested refund and on-line services had been reviewing matterI requested on-line services process a refund for the orderI have received confirmation that a refund transaction was processed today,
09/25/and the customer was notified of this via a voice mail message at the phone # associated with her orderelectronic processing time is required and the refund should reflect on Ms***'s account within to business days

On-line services reviewed the original and subsequent orderIt was found the customer was owed the difference between the original price charged for the jacket and the price charged on the second orderIn addition shipping was also due to the customerOn 11/a refund was processed in the amount
of $($for shipping & $for the jacket)Please allow to business days for return to postOn-line services attempted to notify the customer but was unsuccessful; the voicemail indicated full

I am writing to inform you that my complaint, ID ***, against The Avenue Stores, has been resolved, I have received a full credit to my bank accountThank you very much for your prompt response