D'Jamoos-Jerulle Construction Company

This customer inquired about assistance on 1/13/2016 via this link: [redacted] and in doing so agreed to the following:"Fill out this form for a FREE prescription cost analysis to see how much money you could SAVE! The information that you provide will be used...

to determine program eligibility. After you submit this form, an advocate will contact you to get details on the medications that you need help with and let you know what programs are available for you and how much we may be able to save you. You will NOT be charged any money for this analysis. If you choose to have Rx Help Centers provide advocate services after reviewing your potential savings, your billing information will be collected at that time. A nominal, non-refundable, monthly advocate fee will be implemented and the first payment will be collected (Fee does not apply if service is being offered by your employer). This fee is for the service provided by our advocate team in efforts to assist you and not for delivery of your medications. Once Rx Help Centers begins to advocate on your behalf, you can expect your brand and specialty medications to be approved in as little as 3 weeks. Generics that we assist will be approved in as little as 3 days.By checking "I Agree", you are stating that you understand and agree with the statement above. You are also agreeing that you have read and understand Rx Help Centers' Notice of Privacy Rights and Practices, a link to which is found at the top of this page." Upon being contacted, she was notified again by our advocates that we are and advocate service. That our fees are non refundable unless certain criteria are met, as outlined on the signed payment authorization form (attached).  This customer took 4 weeks for an approval which is a week longer than the average of 3 weeks. The cause of the delay was her doctors office. They did not get necessary paperwork to us until 2/2/2016. Once these documents were received, however, the patients medication was approved in approximately 2 weeks time.  The approval of this medication:  1. disqualifies the patient for a refund because we did not fail to get an approval.  2. is saving the patient $376 per month. Once the patient started to receive her medications for free, she notified us of cancellation. We were happy to oblige as we do not lock any of our customers into contracts. However, we were also kind enough to continue her approved status on the medication in question. She has been, and will continue to save $376 per month. At no time was a lie told. The patient was frustrated because she wanted the medication immediately after registering. She was reminded numerous times that what we do involves a process. A process that went very smoothly, aside from a single hold up that was outside of our hands.  While we empathize with the patients wish to obtain instant gratification in the matter, when dealing with controlled substances, certain laws and protocol must be followed. She was kept well informed via email and phone conversation at least once every other day and all questions were answered without delay. Rx Help Centers' staff did a remarkable job obtaining an total monetary benefit of $4512, for the year, to take care of the cost of the medication in question. The patient paid a total of $100 in service fees to obtain that monetary benefit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was never told what could be offered (savings programs) before I was charged. Therefore never having a chance to decline your help. I also iinitiated almost all communication. I had to leave messages or request follow regularly. Including the email that supposedly was never sent. As for delays, I was told: my Dr was out, my Dr sent the wrong form, the prescription wasn't sent with the application, oh wait, it was there. I can present many of these emails if needed.  I never received notification that my application was completed with [redacted] and last was told it would be a few more weeks. Once again  your response is saying everything is my fault. Accepting to responsibility and not accurately reviewing communication with me. I recall once saying to an associate 'that wasn't what I was told last time'.  The reason for failed updates always changed. There is nothing in your response I accept as a resolution. 
Regards,
[redacted]