DJI Orange County

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response message, DJI makes a completely statement "We tested the customers aircraft with a number of employee smart devices to confirm that the product we delivered worked as designed. Our management clearly communicated with the customer that there would be an upcoming update to the smartphone/tablet app to be compatible with his new smartphone in the coming weeks." at no time during our interaction in the store did any member of the DJI team test my DJI Spark with other tablets or devicesThis is a lie. There was one customer in the store who recommended putting the phone onto Airplane mode, he was more helpful than the manager. Putting the device into Airplane mode did not solve the problemAnd that is when I asked for the refund which they refused. Regarding the update to the software. Why is DJI selling an aircraft which software does not work? It is the manufacturers responsibility to ensure compatibility with leading operating systems, particularly for a well known *** iphone which sells in the millions. I find it ridiculous that the store offers no returns on something so expensive, and charges a restocking fee on unopened items. I was well within the day limit when I came to them for help, and as the store acknowledges in their statement, the item was in perfect working condition, therefore, I do not understand why the store cannot simply refund my money.
Regards,
*** ***

As stated on the receipt signed by the customer our return policy is as follows "Returns must be made within 10 days of the initial sale, and include only UNOPENED/UNUSED products." The reason for this strict policy is that we supply remote control aircraft which is susceptible to damage...

in the event of a crash, and there is no way to identify if the aircraft has been tampered with after it has been opened. The item purchased was in perfect working condition and we discovered that the problem laid within the compatibility of the customers cell phone device. At the time of purchase, the smartphone/tablet app made by the manufacturer had yet to be updated for use with the newly released operating system on the customers cell phone. We tested the customers aircraft with a number of employee smart devices to confirm that the product we delivered worked as designed. Our management clearly communicated with the customer that there would be an upcoming update to the smartphone/tablet app to be compatible with his new smartphone in the coming weeks. We apologize that the customer felt like his concerns were not being listened to, and hope that the customer realizes that we did everything possible to bring resolution to the concerns he expressed. We do our best to inform customers on the best compatible devices before purchase, but we do not sell smartphones or tablets and therefore cannot be responsible for an error caused by their choice of smart device.