DEAR SCHRELL COMPLAINT HANDLER .REGARDING COMPLAINT [redacted] MAIN OFFICEUNION ROADBUFFALO, NEW YORK PHONE: [redacted] KENNY CARPETS OFFERS A YEAR LABOR WARRANTY ON ALL WORK PERFORMED IN THE CONSUMER'S HOMEPLEASE CALL US AT [redacted] AND WE WILL BE HAPPY TO COME OUT AND CORRECT ANY PROBLEM THAT THE CONSUMER IS HAVING WITH THE CARPET, SUCH AS TRANSITION STRIPS OR PLACING THE HEAT DUCTS BACK ON.AS FAR AS LEAVING A RAZOR BLADE ON THE GROUND OUR INSTALLERS DO USE RAZOR KNIVES TO CUT THE CARPET,THEY SHOULD NOT BE LEFT ON THE GROUND, I'M SURE IT WAS AN OVERSIGHT, AND I AM THANKFUL TO THE CONSUMER FOR PICKING UP, AND THROWING IT AWAY.I AM HAPPY TO OFFER A PERCENT DISCOUNT ON [redacted] NEXT PURCHASE AT KENNY CARPETS.SINCERELY,JEFFREY B [redacted] VICE PRESIDENT
In response to the complaint lodged by Mr***, The original carpetinstalled did have a defectWe ordered more carpet to complete the job.As the carpet is a solution dyed yam dyelot should not be a problem,and as Mr [redacted] mentioned be has a heavy pool table ,with that in mindit seemed reasonable to attempt to replace the defective piece withoutdisturbing the pool tableHowever if it was not satisfactory we orderedenough carpet to redo the entire jobWe have called Mr [redacted] manytimes and left messages that he has not returnedAt this point if Mr[redacted] has his carpet replaced he can call us and we will jiick up the carpetwe originally installed and will refund hun the $Mr, [redacted] needsto call us to discuss this situationHe can call Mark K [redacted] at [redacted] .Sincerely,Jeff
TO WHOM IT MAY CONCERN,REGARDING COMPLAINT [redacted] MAIN OFFICEUNION ROADBUFFALO, NEW YORK 14227PHONE: (716) 668-5503MS [redacted] BOUGHT A VERY HIGH QUALITY [redacted] HARDWOOD FLOOR [redacted] IS THE LARGEST FLOOR COVERING COMPANY IN THE UNITED STATESHER FLOOR WAS INSPECTED BY [redacted] [redacted] , REGIONAL REPRESENTATIVE OF [redacted] FLOORS, HE FOUND THE FLOOR TO BE PERFECT WITH THE EXCEPTION OF BOARDS, THAT HAS SLIGHT CRACKS IN THEMKENNY CARPETS AND [redacted] HAVE OFFERED TO REPLACE THE BOARDS WITH NEW WOODTHIS WOULD TAKE CARE OF THE PROBLEM.SINCERELY,JEFFREY B***, VICE PRESIDENT
Unfortunately, Mr& Mrs [redacted] has had this carpet removed & replaced without us being aware of suchSince the manufacturer was giving her new carpet in exchange for her existing Carpet & is no longer in tactWe have asked the mill for any courtesy alotment in compensationWe will contact the Hector's as soon as we have an updateThank you, Mark B [redacted] CFO
It is not unusual for the pins of tackstrip to poke through the carpet along the walls However it is very unusual for people to feel this, as people do not walk along the walls (The tackstrip is against the wall) We are happy to remedy the problem This is done by hammering the pins down so they don't stick through the carpet We will call Ms [redacted] and schedule a time to do this, so she is not inconveniencedSincerely, Jeffrey B Vice Pres
DEAR SCHRELL COMPLAINT HANDLER .REGARDING COMPLAINT [redacted] MAIN OFFICEUNION ROADBUFFALO, NEW YORK PHONE: [redacted] KENNY CARPETS OFFERS A YEAR LABOR WARRANTY ON ALL WORK PERFORMED IN THE CONSUMER'S HOMEPLEASE CALL US AT [redacted] AND WE WILL BE HAPPY TO COME OUT AND CORRECT ANY PROBLEM THAT THE CONSUMER IS HAVING WITH THE CARPET, SUCH AS TRANSITION STRIPS OR PLACING THE HEAT DUCTS BACK ON.AS FAR AS LEAVING A RAZOR BLADE ON THE GROUND OUR INSTALLERS DO USE RAZOR KNIVES TO CUT THE CARPET,THEY SHOULD NOT BE LEFT ON THE GROUND, I'M SURE IT WAS AN OVERSIGHT, AND I AM THANKFUL TO THE CONSUMER FOR PICKING UP, AND THROWING IT AWAY.I AM HAPPY TO OFFER A PERCENT DISCOUNT ON [redacted] NEXT PURCHASE AT KENNY CARPETS.SINCERELY,JEFFREY B [redacted] VICE PRESIDENT
In response to the complaint lodged by Mr***, The original carpetinstalled did have a defectWe ordered more carpet to complete the job.As the carpet is a solution dyed yam dyelot should not be a problem,and as Mr [redacted] mentioned be has a heavy pool table ,with that in mindit seemed reasonable to attempt to replace the defective piece withoutdisturbing the pool tableHowever if it was not satisfactory we orderedenough carpet to redo the entire jobWe have called Mr [redacted] manytimes and left messages that he has not returnedAt this point if Mr[redacted] has his carpet replaced he can call us and we will jiick up the carpetwe originally installed and will refund hun the $Mr, [redacted] needsto call us to discuss this situationHe can call Mark K [redacted] at [redacted] .Sincerely,Jeff
TO WHOM IT MAY CONCERN,REGARDING COMPLAINT [redacted] MAIN OFFICEUNION ROADBUFFALO, NEW YORK 14227PHONE: (716) 668-5503MS [redacted] BOUGHT A VERY HIGH QUALITY [redacted] HARDWOOD FLOOR [redacted] IS THE LARGEST FLOOR COVERING COMPANY IN THE UNITED STATESHER FLOOR WAS INSPECTED BY [redacted] [redacted] , REGIONAL REPRESENTATIVE OF [redacted] FLOORS, HE FOUND THE FLOOR TO BE PERFECT WITH THE EXCEPTION OF BOARDS, THAT HAS SLIGHT CRACKS IN THEMKENNY CARPETS AND [redacted] HAVE OFFERED TO REPLACE THE BOARDS WITH NEW WOODTHIS WOULD TAKE CARE OF THE PROBLEM.SINCERELY,JEFFREY B***, VICE PRESIDENT
Unfortunately, Mr& Mrs [redacted] has had this carpet removed & replaced without us being aware of suchSince the manufacturer was giving her new carpet in exchange for her existing Carpet & is no longer in tactWe have asked the mill for any courtesy alotment in compensationWe will contact the Hector's as soon as we have an updateThank you, Mark B [redacted] CFO
It is not unusual for the pins of tackstrip to poke through the carpet along the walls However it is very unusual for people to feel this, as people do not walk along the walls (The tackstrip is against the wall) We are happy to remedy the problem This is done by hammering the pins down so they don't stick through the carpet We will call Ms [redacted] and schedule a time to do this, so she is not inconveniencedSincerely, Jeffrey B Vice Pres