Our project manager, who is no longer with us, never told us that vinyl siding the entire home, or installing the HVAC in the entire home was included in the project, nor was it written on the original contract We was unaware of this until one of our workers informed us of this mid-stream Ms [redacted] also told this same employee that she did not want us back on her property, so abandonment of the project can't be claimed As stated in our previous response, we are already $10,in the red on this job, and have documentation to prove same Please have your retained legal counsel to contact us and we will be happy to provide documentation We're sorry that this cannot be negotiated, however, we cannot continue to finance this project.Regards,Derral G [redacted] Master Builders & Contract Service
Complaint: ***
I am rejecting this response because:Once again, they are misrepresenting the facts. The dealership sold me the warrantee, even though a different company actually was SUPPOSED to provide the coverage, which they refused to do when the transmission broke. So they just pass the buck back and forth between them and hope to hide from the fraud they've committed. Their complaints about me contacting them directly are false. Only our attorney has been in contact with them, and they refuse to talk to him as well. An attorney would not have been necessary if the warrantee they sold me was honored
Sincerely,
*** ***
Mr *** was fully aware of the condition of the truck at the time of purchaseHe was also fully aware of the modifications to the truck at the time of purchaseMr *** test drove the vehicle prior to purchasing the vehicleThe sales person *** never mentioned anything of a warranty
prior to the saleMr*** was informed of the third party product after the commitment to purchase was madePrior to that Mr*** was purchasing the vehicle AS-ISBeing a product for our customers to purchase an addition to a vehicle, it is offered as a courtesy and not backed by Principio Auto GroupPrincipio Auto Group does not represent the warranty company in anywayit is a third party product that can be purchased either by phone, web, or in personIt is the customers responsibility to do their due diligence into what they are purchasingThere was no deception in anyway by the sales person (***) or Principio Auto Group. In addition, *** *** (President), had a few phone conversations with Mr*** in regarding this matter as was trying to assist himMr *** after being threatened with lawyers, advised *** that if he chose (as his right) to retain an attorney that any and all conversations would ceasealong with and assistance from Principio Auto GroupMr *** retained an attorney and has been in contact with Principio Auto Group's Retained AttorneyBased on the attorney, Principio Auto Group has in no way Fraudelantly or deceived Mr*** *** was also informed again on 8/12/that any/all communication need to be made through the attorneys and no to be harassing Principio Auto Group's staff members.it is unfortunate what has happened to the transmission of the vehicle, but after months and excessive pushing a vehicle beyond its limits by Mr ***, things are about to breakWarranties are not meant for covering mis use of vehiclesthey are meant to help individuals with mechanical failuresit is believed by opinion that Mr *** purchased the third party warranty in order to defraud them of their servicesMr *** was Purchasing the truck either way.it is not the responsibility of Principio Auto Group to Maintain the vehicle purchased and there was no promises nor commitments made to *** prior to the salePrincipio Auto Group should not be involved with the issues *** has with the warranty that he had purchasedPrincipio Auto Group has no financial interest in said warranty Mr*** purchased after the sale. in regards to *** repair costs, that is maintenance needed for a vehicle to preformthat is a cost of owning a vehicle unfortunatelyEveryone incurs these costs when owning a vehicle, especially used. Principio Auto Group stands that *** issues are as suchNot Principio Auto Groups, as we are sure his attorney also advised him
Complaint: ***
I am rejecting this response because: The truck was in good condition when purchased. I would not have purchased the truck without the warranty and the understanding that it was covered. Why would the dealer sell me a warranty if it wasn't valid? There was no commitment to buy the truck before we talked about the warranty. Desire to purchase is not a commitment to purchase, not that that is even relevant. I purchased the truck and the warranty to cover it. I didn't make any modifications to the truck and the dealer said the warranty would cover it. I did NOT abuse the truck, and started having issues it weeks after purchase, so the truck has been disabled for most of the months I've had it.
Sincerely,
*** ***
Our project manager, who is no longer with us, never told us that ? vinyl siding the entire home, or installing the HVAC in the entire home was included in the project, nor was it written on the original contract? We was unaware of this until one of our workers informed us of this mid-stream? Ms*** also told this same employee that she did not want us back on her property, so abandonment of the project can't be claimed? As stated in our previous response, we are already $10,in the red on this job, and have documentation to prove same? Please have your retained legal counsel to contact us and we will be happy to provide documentation? We're sorry that this cannot be negotiated, however, we cannot continue to finance this project.Regards,Derral G***Master Builders & Contract Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.?
As MrG*** signed the attached contract himself in early November 2016, he was well aware of what this project entailedUpon speaking to his worker last week, we informed him that MrG*** or anyone from Master Builders were no longer welcome on our property without first contacting us if they planned to complete the jobHowever, after learning today of MrG***s past criminal history and pending lawsuits, we do not feel safe having MrG*** return to our residenceTherefore, we are seeking other means of restitution through filing claims with the appropriate agenciesWe are also focusing our efforts on ensuring other innocent consumers do not find themselves in a similar situation with MrG***
Regards,
*** ***
Master Builders * *** Dr, *** SC? ? ? Ph 864-*** Office 864-*** Fax 864-*** ***aol.com ? SENT VIA EMAIL TO: ***@upstatesc.Revdex.com.org ? February 8, ? Ms*** *** Revdex.com Upstate South Carolina North
Church Street Suite C Greenville, SC? ? Re:? Complaint filed by Ms*** *** ? Dear Ms***: ? We are in receipt of yours dated 2/2/2017.? Our company did enter into a contract with The *** in August, with the project manager *** ***.? The contract was for a x two story addition with the bottom floor being a master bedroom with a closet and master bathroom.? The upstairs, (2nd story) was just an open room for supposedly their daughters dance studio.? While in the framing stages, the plans changed, several times, for the 2nd story to be divided into bedrooms, closets and a bathroom.? This of course costs more in material and labor, when it went from being an open floor plan to basically additional rooms.? As you are aware, codes and regulations calls for windows in every room.? Mr& Mrs*** went above what was quoted? for windows, in that window on second story and windows bottom level to total windows.? Also, our quote was for contractor single hung windows, they wanted to upgrade to double hung windows on the top floor, they were advised of the additional costs.? Customer does not want to pay additional costs? We originally quoted on our proposal for a x addition, not to rebuilt the entire house.? Mr& Mrs***, after meetings, never once mentioned siding the entire house.? Our estimate was to put vinyl siding on the addition.? Never once was we advised that the original house that they are residing in has no heat or air.? Our estimate was and is to install HVAC in the addition that has been added, and now since more rooms has been added there is additional cost for duct work into each room as well as vents.? Customer does not want to pay additional costs.? It’s going to cost just for the addition approximately $8,- $8,for the HVAC, to do the existing home is another $7,- $8,? We’ve had to pay additional cost for material, labor, (In rooms that was added after the original contract) plumbing (that was not on the original estimate for the bathroom upstairs) and for the additional roofing (Which we did agree to roof the existing home as it ties into the addition) at our costs? We also priced the vinyl siding on the addition as contractor grade vinyl, The *** wants an upgraded vinyl siding, with no additional monies allowedCustomer does not want to pay additional costs? Page *** *** (Revdex.com) February 8, ? As it stands now, we are $10,in the red on this job, The ***’s do not agree for any additional costs to cover things that have been changed or added.? We, our company, cannot continue to put out of pocket money into this jobAs with any job, allowances are given toward fixtures.? A $allowance was given in the beginning, which was re-negotiated to $1500.00.? They have also gone over this allowance? Mrs*** is wanting the entire house vinyled, addition plus entire home with HVAC installed, carpet, tile and there is clearly not enough money left in the contract to do this, and customer does not want to pay for additional costs? OUR DESIRED SETTLEMENT: ? A new contract to be written up to cover all upgrades, (to include all materials and labor that has already been furnished)? HVAC into existing home, Vinyl on existing home and anything that is added or changed in the future, HVAC or vinyl has NOT been paid for as of this date? Also, this complaint must disappear with a follow up from Mrs***.? We will not continue out this contract until the above has been handled.? As stated previously, we are already $10,in the red, and do have documentation to show and simply cannot or will not continue to front money on this job, and if no negotiations/agreements can be met, then we wish to walk away from this contract? The *** project would have only taken two months to complete, however, we’ve got in hand three separate drawings of where there were changes made to the original contract.? It is simply not our fault that their daughter is sleeping on a cot, she was doing that prior to the project beginning and also, apparently with no heat or air? Hopefully, this answers your complaint.? If any additional information is needed please do not hesitate to contact me? ? ? ? _________________________________________________ Thank you Derral G*** ? Master Builders & Contract Services 864-*** ?
Our project manager, who is no longer with us, never told us that vinyl siding the entire home, or installing the HVAC in the entire home was included in the project, nor was it written on the original contract We was unaware of this until one of our workers informed us of this mid-stream Ms [redacted] also told this same employee that she did not want us back on her property, so abandonment of the project can't be claimed As stated in our previous response, we are already $10,in the red on this job, and have documentation to prove same Please have your retained legal counsel to contact us and we will be happy to provide documentation We're sorry that this cannot be negotiated, however, we cannot continue to finance this project.Regards,Derral G [redacted] Master Builders & Contract Service
Complaint: ***
I am rejecting this response because:Once again, they are misrepresenting the facts. The dealership sold me the warrantee, even though a different company actually was SUPPOSED to provide the coverage, which they refused to do when the transmission broke. So they just pass the buck back and forth between them and hope to hide from the fraud they've committed. Their complaints about me contacting them directly are false. Only our attorney has been in contact with them, and they refuse to talk to him as well. An attorney would not have been necessary if the warrantee they sold me was honored
Sincerely,
*** ***
Mr *** was fully aware of the condition of the truck at the time of purchaseHe was also fully aware of the modifications to the truck at the time of purchaseMr *** test drove the vehicle prior to purchasing the vehicleThe sales person *** never mentioned anything of a warranty
prior to the saleMr*** was informed of the third party product after the commitment to purchase was madePrior to that Mr*** was purchasing the vehicle AS-ISBeing a product for our customers to purchase an addition to a vehicle, it is offered as a courtesy and not backed by Principio Auto GroupPrincipio Auto Group does not represent the warranty company in anywayit is a third party product that can be purchased either by phone, web, or in personIt is the customers responsibility to do their due diligence into what they are purchasingThere was no deception in anyway by the sales person (***) or Principio Auto Group. In addition, *** *** (President), had a few phone conversations with Mr*** in regarding this matter as was trying to assist himMr *** after being threatened with lawyers, advised *** that if he chose (as his right) to retain an attorney that any and all conversations would ceasealong with and assistance from Principio Auto GroupMr *** retained an attorney and has been in contact with Principio Auto Group's Retained AttorneyBased on the attorney, Principio Auto Group has in no way Fraudelantly or deceived Mr*** *** was also informed again on 8/12/that any/all communication need to be made through the attorneys and no to be harassing Principio Auto Group's staff members.it is unfortunate what has happened to the transmission of the vehicle, but after months and excessive pushing a vehicle beyond its limits by Mr ***, things are about to breakWarranties are not meant for covering mis use of vehiclesthey are meant to help individuals with mechanical failuresit is believed by opinion that Mr *** purchased the third party warranty in order to defraud them of their servicesMr *** was Purchasing the truck either way.it is not the responsibility of Principio Auto Group to Maintain the vehicle purchased and there was no promises nor commitments made to *** prior to the salePrincipio Auto Group should not be involved with the issues *** has with the warranty that he had purchasedPrincipio Auto Group has no financial interest in said warranty Mr*** purchased after the sale. in regards to *** repair costs, that is maintenance needed for a vehicle to preformthat is a cost of owning a vehicle unfortunatelyEveryone incurs these costs when owning a vehicle, especially used. Principio Auto Group stands that *** issues are as suchNot Principio Auto Groups, as we are sure his attorney also advised him
Complaint: ***
I am rejecting this response because: The truck was in good condition when purchased. I would not have purchased the truck without the warranty and the understanding that it was covered. Why would the dealer sell me a warranty if it wasn't valid? There was no commitment to buy the truck before we talked about the warranty. Desire to purchase is not a commitment to purchase, not that that is even relevant. I purchased the truck and the warranty to cover it. I didn't make any modifications to the truck and the dealer said the warranty would cover it. I did NOT abuse the truck, and started having issues it weeks after purchase, so the truck has been disabled for most of the months I've had it.
Sincerely,
*** ***
Our project manager, who is no longer with us, never told us that ? vinyl siding the entire home, or installing the HVAC in the entire home was included in the project, nor was it written on the original contract? We was unaware of this until one of our workers informed us of this mid-stream? Ms*** also told this same employee that she did not want us back on her property, so abandonment of the project can't be claimed? As stated in our previous response, we are already $10,in the red on this job, and have documentation to prove same? Please have your retained legal counsel to contact us and we will be happy to provide documentation? We're sorry that this cannot be negotiated, however, we cannot continue to finance this project.Regards,Derral G***Master Builders & Contract Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.?
As MrG*** signed the attached contract himself in early November 2016, he was well aware of what this project entailedUpon speaking to his worker last week, we informed him that MrG*** or anyone from Master Builders were no longer welcome on our property without first contacting us if they planned to complete the jobHowever, after learning today of MrG***s past criminal history and pending lawsuits, we do not feel safe having MrG*** return to our residenceTherefore, we are seeking other means of restitution through filing claims with the appropriate agenciesWe are also focusing our efforts on ensuring other innocent consumers do not find themselves in a similar situation with MrG***
Regards,
*** ***
Master Builders * *** Dr, *** SC? ? ? Ph 864-*** Office 864-*** Fax 864-*** ***aol.com ? SENT VIA EMAIL TO: ***@upstatesc.Revdex.com.org ? February 8, ? Ms*** *** Revdex.com Upstate South Carolina North
Church Street Suite C Greenville, SC? ? Re:? Complaint filed by Ms*** *** ? Dear Ms***: ? We are in receipt of yours dated 2/2/2017.? Our company did enter into a contract with The *** in August, with the project manager *** ***.? The contract was for a x two story addition with the bottom floor being a master bedroom with a closet and master bathroom.? The upstairs, (2nd story) was just an open room for supposedly their daughters dance studio.? While in the framing stages, the plans changed, several times, for the 2nd story to be divided into bedrooms, closets and a bathroom.? This of course costs more in material and labor, when it went from being an open floor plan to basically additional rooms.? As you are aware, codes and regulations calls for windows in every room.? Mr& Mrs*** went above what was quoted? for windows, in that window on second story and windows bottom level to total windows.? Also, our quote was for contractor single hung windows, they wanted to upgrade to double hung windows on the top floor, they were advised of the additional costs.? Customer does not want to pay additional costs? We originally quoted on our proposal for a x addition, not to rebuilt the entire house.? Mr& Mrs***, after meetings, never once mentioned siding the entire house.? Our estimate was to put vinyl siding on the addition.? Never once was we advised that the original house that they are residing in has no heat or air.? Our estimate was and is to install HVAC in the addition that has been added, and now since more rooms has been added there is additional cost for duct work into each room as well as vents.? Customer does not want to pay additional costs.? It’s going to cost just for the addition approximately $8,- $8,for the HVAC, to do the existing home is another $7,- $8,? We’ve had to pay additional cost for material, labor, (In rooms that was added after the original contract) plumbing (that was not on the original estimate for the bathroom upstairs) and for the additional roofing (Which we did agree to roof the existing home as it ties into the addition) at our costs? We also priced the vinyl siding on the addition as contractor grade vinyl, The *** wants an upgraded vinyl siding, with no additional monies allowedCustomer does not want to pay additional costs? Page *** *** (Revdex.com) February 8, ? As it stands now, we are $10,in the red on this job, The ***’s do not agree for any additional costs to cover things that have been changed or added.? We, our company, cannot continue to put out of pocket money into this jobAs with any job, allowances are given toward fixtures.? A $allowance was given in the beginning, which was re-negotiated to $1500.00.? They have also gone over this allowance? Mrs*** is wanting the entire house vinyled, addition plus entire home with HVAC installed, carpet, tile and there is clearly not enough money left in the contract to do this, and customer does not want to pay for additional costs? OUR DESIRED SETTLEMENT: ? A new contract to be written up to cover all upgrades, (to include all materials and labor that has already been furnished)? HVAC into existing home, Vinyl on existing home and anything that is added or changed in the future, HVAC or vinyl has NOT been paid for as of this date? Also, this complaint must disappear with a follow up from Mrs***.? We will not continue out this contract until the above has been handled.? As stated previously, we are already $10,in the red, and do have documentation to show and simply cannot or will not continue to front money on this job, and if no negotiations/agreements can be met, then we wish to walk away from this contract? The *** project would have only taken two months to complete, however, we’ve got in hand three separate drawings of where there were changes made to the original contract.? It is simply not our fault that their daughter is sleeping on a cot, she was doing that prior to the project beginning and also, apparently with no heat or air? Hopefully, this answers your complaint.? If any additional information is needed please do not hesitate to contact me? ? ? ? _________________________________________________ Thank you Derral G*** ? Master Builders & Contract Services 864-*** ?