DJ's Roofing LLC

Hi my name is Darrell T[redacted], owner of Dj's Roofing,LLC. I have recieved a complaint on 4-10-17 about a roofing project we have finished for [redacted]. We have tried to do everything in our power to resolve the matter, but my insurance company will no longer discuss the claim with me  because...

[redacted] has hired a lawyer. They have been very impatient with the matter, they have tried to get my insurance company to pay for items that were never damaged. They have been told to bring electronics in to have them tested for water damage and they refuse to do so. They're trying to pass off existing water damage to my insurance company to get them to cover it. The water mitigation company ( Delta Disaster Services ) has told them there were no path of water flow from roof to inside of house so it would be impossible to come from roof leak. Having said these things, it has prolonged the process of the claim and with hiring a lawyer I can no longer have any discussions with insurance company. They have told me it was between Mr. [redacted]'s attorney and them. I have attached two letters that I have wrote to dispute this before to merchant services and would appriciate it if you would please look them over. Thank you , if there are any questions you can always reach me at ###-###-####. Darrell T[redacted] Dj's Roofing,LLC Hi [redacted], this is Darrell T[redacted] of Dj's Roofing . Im sorry the last email I sent you may have been a bit confusing. There was water damage that happened during the process of re roofing it, but there were definatley damages that were not related to that matter and that is why the problem was held up for so long. We were working on another project but they were notified and agreed to that prior to signing contract. It is not unusual practice to do other work until metal roofing arrives from order the following week as explained in my letters.The roof was protected by an underlayment but due to terrible winds and rain, a section of underlayment blew up. Again if you have any questions please call me at ###-###-#### Darrell T[redacted] Dj's Roofing

Complaint: [redacted]
I am rejecting this response because:Number one, DJ claims the entire house was covered in "felt" before he left. This was and is a metal roof. I don't believe there is any felt under it, and, according to the renter's, who were living in the house, the roof was left entirely open and uncovered, except for a spot on one end of the roof. They have pictures of the standing water in the house and in the light fixtures.Second, I fully believe it is DJ's insurance company which has caused the problems and delay in settling this claim, not DJ himself. The claim's adjuster would not return my calls or emails from the very beginning. She waited 3 months before even responding, which is why we hired an attorney. All we are asking for is that the water damage caused by the removal of the roof be fixed, nothing more. We need insulation and drywall replaced. We need the bathtub and flooring, which were removed by the mitigation company, replaced  The insurance adjuster has convinced DJ that WE are the problem. If she would contact us maybe we could resolve this. Six months with no response is NOT reasonable.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]