Complaint: [redacted] I am rejecting this response because I didn't move out in May You collected rent through June The original two year lease was for the end of JuneYou deceptively changed the date to October when you told me I needed to sign the lease only in my name and you dated it to OctThe original two year lease was thru JuneI had seven women help me clean the house top to bottomI was in contact with Gwen multiple timesI wasn't able to be there for the walk-through so she said she would send me a list of items that didn't pass inspectionI have lived in Eagle for years and still live here, why would I evade "you"Show me the proofShow me the contractShow me the damagesI purchased a house a mile away from the rentalDJW property management collected $51,in rent and deposit fees from me over two years and this is how they treat their high end rentersYour collection is the only collection account on my creditI verified with the neighbors today that there were new renters in the house by July 1st and they will also verify the house was in great shape This isn't your apartment renting, DJW ManagementYou may be able to treat and scam people that can't defend themselvesI see it everywhere on the webPlease send my original loan documents, proof that the house wasn't rented on July and a detailed list of the supposed damagesYou have very deceptive leasing practices and you guys know it.If you are reading this and have had a similar experience, please email [redacted] Perhaps collectively we can help this company do what is right, because it's not in their business DNAI've also attached the attorney generals guidelines for leasing and would encourage you to reach out to them.There are also several ways you can help others avoid this: [redacted] (although DJW will get your review deleted) so you will need to repost[redacted] Attorney Generalemail: [redacted] (please do not submit any inquiries for eviction if you were not paying your rent)Here you can see the lawsuits of *** [redacted] Put a query into [redacted] about their non existent business locationI tried to drive to the DJW location listed on [redacted] in EagleIt's fake they don't have a physical locationI called and asked to speak to someone and they said to send an email through the websiteI asked how long it would take for someone to respond and they didn't know Sincerely, [redacted] ***Attachments redacted by Revdex.com staf*
Complaint: [redacted] I am rejecting this response because: DJW continues to state that they are abiding by the agreement and in fact continously ignoring the fact that the agreement in itself states(again, for the third time): This Agreement shall be binding upon the parties hereto and their respective PersonalRepresentatives, heirs, administrators, executors, successors and assignsOwneracknowledges receipt of a legible copy of this fully executed Agreement I never received a copy of the fully executed agreement with both signatures, thus; it was not binding when I requested the termination of their services.Sincerely, [redacted]
Hello, The contract the tenant signed was clear and was what the tenant had requested and what we agreed toThe tenant then proceeded to move out prior to the lease end date and broke the rental agreementThe deposit was not returned to the tenant as the rental agreement is clear the tenant will forfeit their security deposit if the lease term is broken and not completedThe tenant vacated the property back on 5-31-14, and did not contact our office or show up for the move out walk throughThe tenant left the home in poor condition and all charges applied to the account are validThe tenant was charged rent until a new tenant moved in as per the rental agreementThis is now over three years agoWe tried numerous times to contact the tenant after move out, however the tenant continued to evade usWe could have easily worked with this tenant however they would not respond to usAfter the tenant moved out we were forced to send this account to our collection company since the tenant would not respond to usUnfortunately, this account has been sent to collections over three years ago, and the tenant will need to deal directly with the collection companyDJW Property management works hard to hold the highest standards and services in the industry for both owners and tenants and will continue to do so
When an owner inquires about our property management services our policy is to send them a copy of our management agreement via email so they are able to review the terms of the agreement prior to them endorsing the agreementWithin hours of the owner inquiring about our services, and receiving a copy of our management agreement, an agent contacts them to discuss our services, and answer any questions they may have about the agreement Mr [redacted] called our office on September 15th to inquire about our services; an agent explained to him the services we provide, and sent him an email with a copy of our management agreement to reviewOn September 16th at 1:33pm we received an email from Mr [redacted] letting us know he attached the agreement required for his townhouse The terms of the agreement are clear and if Mr [redacted] felt they were unethical after reviewing the contract he did not have to endorse the agreement Mr [redacted] was informed during our conversation that the rental market was slowing down and it may take longer to rent his property due to the timing of the yearHis claim of being unaware that he would be responsible for the month agreement is not a valid statement since our agreement clearly discloses what fees are owed if the agreement is not fulfilled We have a binding agreement that clearly states the terms of the agreement regardless of the amount of services provided
We did respond concerning this issueThe management agreement has been signed by both parties, and it was binding when the owner emailed it to us and we executed itOur management agreement is clear with the termsThe owner was provided a copy of the agreement to review prior to his endorsementIf any of the terms were unreasonable, or in question, the owner had the opportunity to ask us questions before endorsing the agreement and sending it back to us on September 16thDJW Property Management is adhering to the terms of the management agreement in which the owner agreed too Thank You, DJW Property Management
The business never asked for any forwarding addressWe paid all our billsThey had our 900$ deposit that has a check box on our lease as being NON refundable anyway Typical routine cleaning of the house is the only thing we left for the houseWe have pictures and peopleThey have our contact information and never asked for itDJW property management told us on August 10th, 2015, they would contact us to have keys given to them prior to move out and never didWe moved out August 14th which falls exactly days from our day notice, we had to move to [redacted] in a [redacted] ***, there is no way we could have waited around for them to come inspect after that This is VERY unprofessional, we have their signed move in sheet proving the damages that were done to the house on their move in inspection The so called "debt" we have never seen is absurdThe house was left in good shape, in fact, better than what the shape they gave us the house inThe whole neighborhood could testify to thatThis debt is NOT valid, we have NEVER received any mail from them and have all our mail forwardedThere are many eye witnesses from the neighborhood who can testify of the state we left the house in, and we have pictures to proveIn fact we last spoke with them on September 10thThey never said anything about this "debt" We request a validation of so called "debt" for $electric bill, and tightening kitchen cupboard screws is not worth $2,in labor hoursThis is bogusWe again have never seen any bills
Complaint: [redacted] I am rejecting this response because: The agreement that was stated to be "binding" was not binding prior to me requesting to terminate the servicesI was never provided a copy of the fully executed (both signatures) agreement until after I asked to cancel the servicesThe agreement clearly states that it is not binding until the owner has acknowledged receipt of the fully executed agreement, which I never received until after I asked to cancel their servicesSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: To: Revdex.com From [redacted] Re: Response to DJW Property Management’s response of complaint filed against [redacted] I rented a house located at [redacted] ***, Star, ID from DJW Property ManagementThe house was misrepresented in quality and conditionIt was not disclosed that mold exists in the house, nor was it disclosed that the house had water damageThe smell of the house was reported to DJW during the initial walkthrough, and I asked that it be addressed within hours, which it was notThe house was misrepresented on several accounts: condition of toxic mold, hardwood and tile floors throughoreality there are no hardwood floors, and there is carpet throughout the upstairs-which could be a source of mold or the toxic odors in the house Mold was found under one of the carpetsI asked that chemical deodorizes not be used and that the root of the problem be remedied I also stated that due to chemical sensitivities the use of chemicals will complicate entering and staying in the house for even a short period of time It is a breach of contract to lease a house that is not ready for leasing, that contains contaminates that make one physically sick, and is in need of repairs especially mold remediationBecause I was told that rent had to be paid prior to receiving a key for the initial walk through the issue of smell and mold could not be address prior to paying rentIt is unreasonable to pay rent before doing the initial walk through [redacted] ***s of Boise Idaho ran a mold test in the house They visibly located mold in the houseAs per [redacted] ***s Projected remediation will require the use of a containment barrier against the bathroom entrance, the running within the bathroom of a HEPA certified machine and negative air pressure, as well as a pre-treatment of RMR-Botanical agent using a ..5-micron fogger, until the approval of a full performed remediation is completed, along with verifiable testing giving Also the maintenance man for DJW found mold in a different location The advertisement for the house was fraudulent and misguidedThe house is not habitable because of toxic mold and or other smells that come from allergens in the house that make our family sickItems on the initial walk through, especially the smell of the house has not been addressed Again, the smell makes me and members of my family physically sick, this has nothing to do with the fair and equal treatment of other tenants or fair housing, it has everything to do with providing uninhabitable housing, fair treatment of a tenant ( you can’t hold a lease for a tenant that can’t live in a building that makes them physically sick) The owner of the house agreed on August 27th to cancel the contract and give a full refund of security deposit and rent He also agreed on Sept 4th to cancel the contract and offer DJW the commission they would have received for these last couple weeks DJW refused to follow through with the owners decision to cancel the contract, in fact they refuted saying that they could not because the law would not permit it Because of the complications of this rental property: misrepresentation, fraud, breach of contract, and unreasonable requests I request full refund of the security deposit, the rent, mold testing and inconvenience fees If you choose not to cancel the lease with full refund then the only alternative is to take you and the owner to court and sue for security deposit, rent, damages, inconvenience, storage of personal belonging, lawyer and court fees Sincerely, [redacted] ***
We are offering a resolution the owner they can pay the termination fee as per their signed management agreement if they would like to discontinue services, or we will continue to heavily market the home to rent the property as soon as possibleThe owner attempted to deceive DJW Property Management in baiting an employee to rent their propertyThen after this owner signed a rental agreement without our knowledge they emailed us and stated the would like to discontinue the management agreement as they would now be selling the homeWe have copies of these emailsYes we re-keyed the locks as we do when a previous tenant moves outDJW Property management has no hard feelings against this owner for this situation and we continue to treat this owner with respect and professionalismWe want nothing more to rent the owners home as we are in the business of renting homes, it does us no good to have the home sit vacantAs we have explained to this owner this is the most difficult time of year to rent a propertyThe time of year issue may have been avoided if the owner did not previously rent the home without our knowledge Thank YouDJW Property Management
The tenants left this property in an unsuitable manner which caused repairs and cleaning at the property that exceed the refundable security deposit amount The refundable security deposit was applied to the tenants account, and the remaining balance was sent to collections once payment was not received for the balance due If the tenant has questions regarding the charges on the account they need to contact the collection companyThe tenant never provided DJW Property Management with a forwarding address The security deposit documents were sent to their last known address
This owner has a binding contract with DJW Property ManagementThe contract is dated and validUnfortunately this owner attempted to deceive us by trying to rent the home to one of our employees behind our backThey did this without our knowledge including signing rental agreements and then trying to discontinue our management agreementThis is against our company policy and the employee was terminatedOnce this transpired we let both parties know this had violated the management agreement and we would not enforce a lease that we did not sign or approveUltimately the tenant moved out and the owner apologized and asked us to please rent and manage his homeOnce the tenant moved out the owner approved to have maintenance work doneThis was approved in an email and we have the items approved in writing.The owner currently has a maintenance bill due for which is due now.We have continued to advertise the home and work to have the property rentedThe owner has been informed this is the hardest time of year to rent a property and the home is over priced as per the owners directionWe have treated this owner with professionalism and respect even though they attempted to deceive us in multiple ways.If the owner would like to discontinue our management services they would need to pay the termination fee and the maintenance bill that is due.It is unfortunate that this situation has transpired but DJW Property Management will continue to be professional.Thank YouDJW Property Management
In response to complaint Id # [redacted] As per the management agreement we are responsible to keep the property occupiedTwo months prior to the tenant lease term coming to an end the owner was sent an email that we would be renewing the lease unless otherwise directed by the owner this email was sent to the owner multiple timesThe owner contacted us about this email months after the email was sent Yes unfortunately this tenant did vacate without noticeOnce the tenant vacated the property we went into the home and did cleaning and maintenance up to the deposit amountWe informed the owner of this and informed the owner that if we were to go over the deposit this amount would be applied to the tenants account but the owner would be responsible for paymentThe owner told us not to proceed that they would be selling the property Yes as per the management agreement the owner does owe a termination fee The damage that the owner is specifying was not there upon the tenants move outThe unit was inspected and the owner requested we stop all work as they would be selling the property The [redacted] utility bill has been applied to the tenants account and the tenants account has been sent to collections We will not be paying this owners insurance deductibleThe property was professionally managed for the owner for years with no issue until the owner wanted to sell but was informed the current tenant was still in a lease term Thank You DJW Property Management
Complaint: [redacted] I am rejecting this response because I didn't move out in May You collected rent through June The original two year lease was for the end of JuneYou deceptively changed the date to October when you told me I needed to sign the lease only in my name and you dated it to OctThe original two year lease was thru JuneI had seven women help me clean the house top to bottomI was in contact with Gwen multiple timesI wasn't able to be there for the walk-through so she said she would send me a list of items that didn't pass inspectionI have lived in Eagle for years and still live here, why would I evade "you"Show me the proofShow me the contractShow me the damagesI purchased a house a mile away from the rentalDJW property management collected $51,in rent and deposit fees from me over two years and this is how they treat their high end rentersYour collection is the only collection account on my creditI verified with the neighbors today that there were new renters in the house by July 1st and they will also verify the house was in great shape This isn't your apartment renting, DJW ManagementYou may be able to treat and scam people that can't defend themselvesI see it everywhere on the webPlease send my original loan documents, proof that the house wasn't rented on July and a detailed list of the supposed damagesYou have very deceptive leasing practices and you guys know it.If you are reading this and have had a similar experience, please email [redacted] Perhaps collectively we can help this company do what is right, because it's not in their business DNAI've also attached the attorney generals guidelines for leasing and would encourage you to reach out to them.There are also several ways you can help others avoid this: [redacted] (although DJW will get your review deleted) so you will need to repost[redacted] Attorney Generalemail: [redacted] (please do not submit any inquiries for eviction if you were not paying your rent)Here you can see the lawsuits of *** [redacted] Put a query into [redacted] about their non existent business locationI tried to drive to the DJW location listed on [redacted] in EagleIt's fake they don't have a physical locationI called and asked to speak to someone and they said to send an email through the websiteI asked how long it would take for someone to respond and they didn't know Sincerely, [redacted] ***Attachments redacted by Revdex.com staf
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Complaint: [redacted] I am rejecting this response because: DJW continues to state that they are abiding by the agreement and in fact continously ignoring the fact that the agreement in itself states(again, for the third time): This Agreement shall be binding upon the parties hereto and their respective PersonalRepresentatives, heirs, administrators, executors, successors and assignsOwneracknowledges receipt of a legible copy of this fully executed Agreement I never received a copy of the fully executed agreement with both signatures, thus; it was not binding when I requested the termination of their services.Sincerely, [redacted]
Hello, The contract the tenant signed was clear and was what the tenant had requested and what we agreed toThe tenant then proceeded to move out prior to the lease end date and broke the rental agreementThe deposit was not returned to the tenant as the rental agreement is clear the tenant will forfeit their security deposit if the lease term is broken and not completedThe tenant vacated the property back on 5-31-14, and did not contact our office or show up for the move out walk throughThe tenant left the home in poor condition and all charges applied to the account are validThe tenant was charged rent until a new tenant moved in as per the rental agreementThis is now over three years agoWe tried numerous times to contact the tenant after move out, however the tenant continued to evade usWe could have easily worked with this tenant however they would not respond to usAfter the tenant moved out we were forced to send this account to our collection company since the tenant would not respond to usUnfortunately, this account has been sent to collections over three years ago, and the tenant will need to deal directly with the collection companyDJW Property management works hard to hold the highest standards and services in the industry for both owners and tenants and will continue to do so
When an owner inquires about our property management services our policy is to send them a copy of our management agreement via email so they are able to review the terms of the agreement prior to them endorsing the agreementWithin hours of the owner inquiring about our services, and receiving a copy of our management agreement, an agent contacts them to discuss our services, and answer any questions they may have about the agreement Mr [redacted] called our office on September 15th to inquire about our services; an agent explained to him the services we provide, and sent him an email with a copy of our management agreement to reviewOn September 16th at 1:33pm we received an email from Mr [redacted] letting us know he attached the agreement required for his townhouse The terms of the agreement are clear and if Mr [redacted] felt they were unethical after reviewing the contract he did not have to endorse the agreement Mr [redacted] was informed during our conversation that the rental market was slowing down and it may take longer to rent his property due to the timing of the yearHis claim of being unaware that he would be responsible for the month agreement is not a valid statement since our agreement clearly discloses what fees are owed if the agreement is not fulfilled We have a binding agreement that clearly states the terms of the agreement regardless of the amount of services provided
We did respond concerning this issueThe management agreement has been signed by both parties, and it was binding when the owner emailed it to us and we executed itOur management agreement is clear with the termsThe owner was provided a copy of the agreement to review prior to his endorsementIf any of the terms were unreasonable, or in question, the owner had the opportunity to ask us questions before endorsing the agreement and sending it back to us on September 16thDJW Property Management is adhering to the terms of the management agreement in which the owner agreed too Thank You, DJW Property Management
The business never asked for any forwarding addressWe paid all our billsThey had our 900$ deposit that has a check box on our lease as being NON refundable anyway Typical routine cleaning of the house is the only thing we left for the houseWe have pictures and peopleThey have our contact information and never asked for itDJW property management told us on August 10th, 2015, they would contact us to have keys given to them prior to move out and never didWe moved out August 14th which falls exactly days from our day notice, we had to move to [redacted] in a [redacted] ***, there is no way we could have waited around for them to come inspect after that This is VERY unprofessional, we have their signed move in sheet proving the damages that were done to the house on their move in inspection The so called "debt" we have never seen is absurdThe house was left in good shape, in fact, better than what the shape they gave us the house inThe whole neighborhood could testify to thatThis debt is NOT valid, we have NEVER received any mail from them and have all our mail forwardedThere are many eye witnesses from the neighborhood who can testify of the state we left the house in, and we have pictures to proveIn fact we last spoke with them on September 10thThey never said anything about this "debt" We request a validation of so called "debt" for $electric bill, and tightening kitchen cupboard screws is not worth $2,in labor hoursThis is bogusWe again have never seen any bills
Complaint: [redacted] I am rejecting this response because: The agreement that was stated to be "binding" was not binding prior to me requesting to terminate the servicesI was never provided a copy of the fully executed (both signatures) agreement until after I asked to cancel the servicesThe agreement clearly states that it is not binding until the owner has acknowledged receipt of the fully executed agreement, which I never received until after I asked to cancel their servicesSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: To: Revdex.com From [redacted] Re: Response to DJW Property Management’s response of complaint filed against [redacted] I rented a house located at [redacted] ***, Star, ID from DJW Property ManagementThe house was misrepresented in quality and conditionIt was not disclosed that mold exists in the house, nor was it disclosed that the house had water damageThe smell of the house was reported to DJW during the initial walkthrough, and I asked that it be addressed within hours, which it was notThe house was misrepresented on several accounts: condition of toxic mold, hardwood and tile floors throughoreality there are no hardwood floors, and there is carpet throughout the upstairs-which could be a source of mold or the toxic odors in the house Mold was found under one of the carpetsI asked that chemical deodorizes not be used and that the root of the problem be remedied I also stated that due to chemical sensitivities the use of chemicals will complicate entering and staying in the house for even a short period of time It is a breach of contract to lease a house that is not ready for leasing, that contains contaminates that make one physically sick, and is in need of repairs especially mold remediationBecause I was told that rent had to be paid prior to receiving a key for the initial walk through the issue of smell and mold could not be address prior to paying rentIt is unreasonable to pay rent before doing the initial walk through [redacted] ***s of Boise Idaho ran a mold test in the house They visibly located mold in the houseAs per [redacted] ***s Projected remediation will require the use of a containment barrier against the bathroom entrance, the running within the bathroom of a HEPA certified machine and negative air pressure, as well as a pre-treatment of RMR-Botanical agent using a ..5-micron fogger, until the approval of a full performed remediation is completed, along with verifiable testing giving Also the maintenance man for DJW found mold in a different location The advertisement for the house was fraudulent and misguidedThe house is not habitable because of toxic mold and or other smells that come from allergens in the house that make our family sickItems on the initial walk through, especially the smell of the house has not been addressed Again, the smell makes me and members of my family physically sick, this has nothing to do with the fair and equal treatment of other tenants or fair housing, it has everything to do with providing uninhabitable housing, fair treatment of a tenant ( you can’t hold a lease for a tenant that can’t live in a building that makes them physically sick) The owner of the house agreed on August 27th to cancel the contract and give a full refund of security deposit and rent He also agreed on Sept 4th to cancel the contract and offer DJW the commission they would have received for these last couple weeks DJW refused to follow through with the owners decision to cancel the contract, in fact they refuted saying that they could not because the law would not permit it Because of the complications of this rental property: misrepresentation, fraud, breach of contract, and unreasonable requests I request full refund of the security deposit, the rent, mold testing and inconvenience fees If you choose not to cancel the lease with full refund then the only alternative is to take you and the owner to court and sue for security deposit, rent, damages, inconvenience, storage of personal belonging, lawyer and court fees Sincerely, [redacted] ***
We are offering a resolution the owner they can pay the termination fee as per their signed management agreement if they would like to discontinue services, or we will continue to heavily market the home to rent the property as soon as possibleThe owner attempted to deceive DJW Property Management in baiting an employee to rent their propertyThen after this owner signed a rental agreement without our knowledge they emailed us and stated the would like to discontinue the management agreement as they would now be selling the homeWe have copies of these emailsYes we re-keyed the locks as we do when a previous tenant moves outDJW Property management has no hard feelings against this owner for this situation and we continue to treat this owner with respect and professionalismWe want nothing more to rent the owners home as we are in the business of renting homes, it does us no good to have the home sit vacantAs we have explained to this owner this is the most difficult time of year to rent a propertyThe time of year issue may have been avoided if the owner did not previously rent the home without our knowledge Thank YouDJW Property Management
The tenants left this property in an unsuitable manner which caused repairs and cleaning at the property that exceed the refundable security deposit amount The refundable security deposit was applied to the tenants account, and the remaining balance was sent to collections once payment was not received for the balance due If the tenant has questions regarding the charges on the account they need to contact the collection companyThe tenant never provided DJW Property Management with a forwarding address The security deposit documents were sent to their last known address
This owner has a binding contract with DJW Property ManagementThe contract is dated and validUnfortunately this owner attempted to deceive us by trying to rent the home to one of our employees behind our backThey did this without our knowledge including signing rental agreements and then trying to discontinue our management agreementThis is against our company policy and the employee was terminatedOnce this transpired we let both parties know this had violated the management agreement and we would not enforce a lease that we did not sign or approveUltimately the tenant moved out and the owner apologized and asked us to please rent and manage his homeOnce the tenant moved out the owner approved to have maintenance work doneThis was approved in an email and we have the items approved in writing.The owner currently has a maintenance bill due for which is due now.We have continued to advertise the home and work to have the property rentedThe owner has been informed this is the hardest time of year to rent a property and the home is over priced as per the owners directionWe have treated this owner with professionalism and respect even though they attempted to deceive us in multiple ways.If the owner would like to discontinue our management services they would need to pay the termination fee and the maintenance bill that is due.It is unfortunate that this situation has transpired but DJW Property Management will continue to be professional.Thank YouDJW Property Management
In response to complaint Id # [redacted] As per the management agreement we are responsible to keep the property occupiedTwo months prior to the tenant lease term coming to an end the owner was sent an email that we would be renewing the lease unless otherwise directed by the owner this email was sent to the owner multiple timesThe owner contacted us about this email months after the email was sent Yes unfortunately this tenant did vacate without noticeOnce the tenant vacated the property we went into the home and did cleaning and maintenance up to the deposit amountWe informed the owner of this and informed the owner that if we were to go over the deposit this amount would be applied to the tenants account but the owner would be responsible for paymentThe owner told us not to proceed that they would be selling the property Yes as per the management agreement the owner does owe a termination fee The damage that the owner is specifying was not there upon the tenants move outThe unit was inspected and the owner requested we stop all work as they would be selling the property The [redacted] utility bill has been applied to the tenants account and the tenants account has been sent to collections We will not be paying this owners insurance deductibleThe property was professionally managed for the owner for years with no issue until the owner wanted to sell but was informed the current tenant was still in a lease term Thank You DJW Property Management