DKaten Fire Island Properties, LTD

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business (agent) did quote me a price for the cleaning fee services and the cleaning company was contracted by the business so they are in fact responsible for any misleading claims about the actual costIt also shows a lack of professionalism and courtesy on their part that they did not explain this process more clearly, or at all, to usWe are paying a premium for their services and did not receive the customer service requisite for paying over $for a week's stayThis high price also demands a high level of service which was not metIn fact, the services provided were sub-par and the house was not even clean when we arrived and then we ended up paying $over what was quoted by the agentAdditionally the very text of the lease was not met as the fee was never communicated to us by the agent, even though the lease states this should have been specified on the very first day we checked inWe had to go out of our way to ask the cleaning company ourselvesBecause of these reasons and because of the misleading statements by the agent we should be reimbursed this amount In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***