DKLB BKLN Reviews (2)
Tenant did not follow the procedure to cancel the agreement for the gym, therefore charges will continue until properly followed by the tenantThe cancellation procedure is listed in the Agreement that is executedWe have corresponded and explained the procedure to the tenant, however the key is
still programmed and the membership is still activeWe will stop all charges once the tenant properly follows procedure to deactivate
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The manager's statement is false. I followed the procedure precisely as he instructed in March, when I first left my keys with the front desk to be deprogrammed. (original correspondence was attached to my initial complaint) Unbeknownst to me, he had not deprogrammed my keys, however I retrieved the keys from the front desk assuming they had indeed been deprogrammed as I requested from him via email, and from the doorman. Upon following up with the manager to ask why I was still being charged, he said the key had not been deprogrammed. Once again -- last week, June [redacted] -- I left my keys with the front desk to be deprogrammed. Again he is saying my keys were not deprogramed. This makes no sense -- I have followed his procedure TWICE. Perhaps there is something wrong with the device which deprograms the keys. I do not understand why I am being penalized for the building's error. Further I do not understand why, in good faith to a tenant in good standing, the building does not behave fairly towards me. Given the keys are all electronic, he has a record I have not entered the gym once since canceling the membership.The situation is not resolved and 80 Dekalb still owes me all back dues.
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