This letter is intend to acknowledge your correspondence dated April 21, 2016 which wasreceived recently by the...
Bedford Area Family YMCA, Inc, hereinafter referred to as the "y." It ismy understanding that at consumer's request his membership with the Y has been terminated.Given the fact that the consumer has terminated his family's membership the Y is of the opinionthat the complaint is moot at this time.As to the substantive facts raised in consumer's complaint, the Y would dispute theallegations made by the consumer. The only allegation in the complaint of which I have beenadvised has any substance relates to the hours of pool operation. I have been advised that the poolwas in fact closed for a private party as the consumer stated in his complaint. However, poolhours are posted on our website. The Y attempts to make reasonable efforts to notify members ofany changes to the pool hours. If that was not done in this case we certainly apologize to theconsumer and his family.The remainder of the allegations in consumer's complaint are simply untrue. Theconsumer complained to staff regarding the closure of the pool on the date that the private partywas scheduled. At no time did the consumer mention any of the other issues raised in thecomplaint with Y staff. Staff first became aware of these complaints when your correspondencewas received.Should you have any questions, please do not hesitate to contact me.[redacted]cc [redacted], Executive Director[redacted]
[redacted]
I want the Bedford YMCA to provide the benefits posted on their website and at their facility. Specifically, provide childcare, pool access and gym access for my children.
This letter is intend to acknowledge your correspondence dated April 21, 2016 which wasreceived recently by the...
Bedford Area Family YMCA, Inc, hereinafter referred to as the "y." It ismy understanding that at consumer's request his membership with the Y has been terminated.Given the fact that the consumer has terminated his family's membership the Y is of the opinionthat the complaint is moot at this time.As to the substantive facts raised in consumer's complaint, the Y would dispute theallegations made by the consumer. The only allegation in the complaint of which I have beenadvised has any substance relates to the hours of pool operation. I have been advised that the poolwas in fact closed for a private party as the consumer stated in his complaint. However, poolhours are posted on our website. The Y attempts to make reasonable efforts to notify members ofany changes to the pool hours. If that was not done in this case we certainly apologize to theconsumer and his family.The remainder of the allegations in consumer's complaint are simply untrue. Theconsumer complained to staff regarding the closure of the pool on the date that the private partywas scheduled. At no time did the consumer mention any of the other issues raised in thecomplaint with Y staff. Staff first became aware of these complaints when your correspondencewas received.Should you have any questions, please do not hesitate to contact me.[redacted]cc [redacted], Executive Director[redacted]
[redacted]
I want the Bedford YMCA to provide the benefits posted on their website and at their facility. Specifically, provide childcare, pool access and gym access for my children.