D&L Garage Doors & Locksmith

We were sorry to hear that you had an unsatisfactory experience with our CompanyHowever please note that we do not and did not perform any services without approvalOn April 17th, we responded to a lock-out and lost key call from your husband and programmed a new key to start your vehicle Your husband opted for the lower cost option of getting a turn-style keyAt that time, the technician removed the push to start button insert that fits on top of the ignition opening Then ½ weeks later on May 6th, you called us about an issue with the key fob, it wasn’t workingWe had a technician contact you within minutesThe technician gave you a fair price for a standard car lock out over the phoneThe technician also reviewed your work invoice and as you had not purchased a warranty for the parts, suggested that you could purchase a battery for your fob and this would correct the issueThis contact ended in your abusive language and aggressive behavior including threatening posting no end of negative comments on social mediaYou also claimed and broadcast on social media that the vehicle was ‘destroyed and altered’ No damage was done to your vehicle Since these options didn't meet with your approval, we offered you a return call from the manager It was at this time that your phone calls became increasingly aggressive and threatening, and you and your spouse began calling in on multiple numbers at the same time throughout the eveningWhen the manager did contact you, you were offered a variety of different options, including re-installing your push button start for free, providing you with a push-start key at cost, and giving you a full refundYou refused all of these offers You actually filed and claimed with the Revdex.com that the invoice was for $while you only paid $according to the invoiceIt is also unreasonable to expect a refund for services rendered even after you found your keyYou seemed not to be happy with your husband’s choice of the lowest price option for repair and started calling us to reverse what had been done after his authorization to perform the work You also mentioned that you were stuck and you couldn’t get into your car While having a conversation with the manager on Saturday, which lasted minutes and included a lot of yelling from you, he told you if you can open the door, you will set off the alarm but once you start the car, the alarm would go offWhile on the phone, he heard the alarm go on and then off when the engine was startedYou validated this when you were asked if that was the car alarm and did your husband start the car and you said yes You then drove the car away On Monday, May 8th per our request, you visited our office and the technicians re-programmed the key you had lost (and now was found) at no cost After programming, the Push to Start did not work as it should We cannot determine if this feature was operational or broken before our first service call as the key was lostYour husband did mention that you discovered the key in the door pocket which means that on our first initial call out on Monday April 17th that the push to start was not working thenThis is when you once again became verbally abusive to our employees You at that point became aggressive again with a threat against our employee and only left after the building owner came out to see what was happening This customer expected to get a full refund because she found her lost key 2-weeks after the service was done and when she heard that it will not happen then this all started, [redacted] and [redacted] this is not our fault and we will not be bullied by you! We do wish you guys all the best and we hope you guys find help somewhere elseWe at this point refuse to serve you on the phone or in person

We were sorry to hear that you had an unsatisfactory experience with our Company. However please note that we do not and did not perform any services without approval. On April 17th, 2017 we responded to a lock-out and lost key call from your husband and programmed a new key to start your vehicle....

Your husband opted for the lower cost option of getting a turn-style key. At that time, the technician removed the push to start button insert that fits on top of the ignition opening.    Then 2 ½ weeks later on May 6th, you called us about an issue with the key fob, it wasn’t working. We had a technician contact you within 15 minutes. The technician gave you a fair price for a standard car lock out over the phone. The technician also reviewed your work invoice and as you had not purchased a warranty for the parts, suggested that you could purchase a battery for your fob and this would correct the issue. This contact ended in your abusive language and aggressive behavior including threatening posting no end of negative comments on social media. You also claimed and broadcast on social media that the vehicle was ‘destroyed and altered’.  No damage was done to your vehicle.  Since these options didn't meet with your approval, we offered you a return call from the manager.    It was at this time that your phone calls became increasingly aggressive and threatening, and you and your spouse began calling in on multiple numbers at the same time throughout the evening. When the manager did contact you, you were offered a variety of different options, including re-installing your push button start for free, providing you with a push-start key at cost, and giving you a full refund. You refused all of these offers.  You actually filed and claimed with the Revdex.com that the invoice was for $380.00 while you only paid $225.00 according to the invoice. It is also unreasonable to expect a refund for services rendered even after you found your key. You seemed not to be happy with your husband’s choice of the lowest price option for repair and started calling us to reverse what had been done after his authorization to perform the work.   You also mentioned that you were stuck and you couldn’t get into your car.  While having a conversation with the manager on Saturday, which lasted 23 minutes and included a lot of yelling from you, he told you if you can open the door, you will set off the alarm but once you start the car, the alarm would go off. While on the phone, he heard the alarm go on and then off when the engine was started. You validated this when you were asked if that was the car alarm and did your husband start the car and you said yes.  You then drove the car away.     On Monday, May 8th per our request, you visited our office and the technicians re-programmed the key you had lost (and now was found) at no cost.  After programming, the Push to Start did not work as it should.  We cannot determine if this feature was operational or broken before our first service call as the key was lost. Your husband did mention that you discovered the key in the door pocket which means that on our first initial call out on Monday April 17th that the push to start was not working then. This is when you once again became verbally abusive to our employees You at that point became aggressive again with a threat against our employee and only left after the building owner came out to see what was happening.   This customer expected to get a full refund because she found her lost key 2-3 weeks after the service was done and when she heard that it will not happen then this all started, [redacted] and [redacted] this is not our fault and we will not be bullied by you! We do wish you guys all the best and we hope you guys find help somewhere else. We at this point refuse to serve you on the phone or in person.

Complaint: [redacted]I am rejecting this response because: the information you provided on this response is false! I am more then willing to send you the phone call and text messages I had with your techs where you can hear and read that I never cursed at any of you! However your techs did! I did yell by the time I talked to your manager because he decided to laugh at the fact I was upset I had been at work for now 13 hours after your techs said they would be coming out and neve showed up until 8pm! We never agreed nor do you have paperwork showing we agreed to the  removing or push start! The push start wasn't an issue at first because your contracted techs said once we found or ordered a global key they would come out and reprogram the push start! Which we have text messages to prove as well! I asked you on Monday to refund me the price of the plastic several times and you gave me conditions on refunding the money! You required me and demanded that I remove my reviews and cancel my Revdex.com complaint! I have the right to post and write reviews about my experiences and that shouldn't be a condition of refunding something that your in the wrong for! Also along the lines of agreements the only thing we signed or agreed to was the price we were not give an explanof what the service would be! Also on Monday after coming to your business it was discovered your techs damage the push start button upon removal because it worked fine prior to you working on it! You have never been bullied and I don't need to bully you! I have kept proof of conversations and now I see what action is needed to get this refunded and my vehicle fixed! Sincerely,[redacted]