DLC

In response to the letter I have received from you concerning the complaint, Mrs [redacted] had contactedme stating that I needed to return to her home and fix the “beam” on her porch stating “you didn’tdo it right”I called Mrs [redacted] back and explained to her that first off, she hadn’t paid her last invoicefor additional work that she asked me to doThe work she failed to pay for was additional trim workin the master bedroom and installing new closet doors, which was a total of $for labor andmaterialI also informed Mrs [redacted] that I only guarantee my work for one year and that the job wastwo years agoMrs [redacted] was very agitated stating she didn’t owe me anything and the quote neversaid the guarantee was for one yearrn fact the quote never had anything about a guarantee at all.During the work, Mrs [redacted] was a very difficult customer (squeaky wheel); I made every effort toplease this customer and really thought I hadThe “beam” she is referring to is really a collar tie andoffers no weight bearing loadI find it hard to believe that after two years of doing the porch andmore than a year doing the Interior work, that all of a sudden she is unhappy with many thingsIhave been in business for years and this is the first issue I have had with a customerI would love tomake her happy but I’m not sure this person will ever be happyWhile doing the job, I installed acustomer supplied paddle fan that had a defect and only worked for a day, she called screaming atme that I didn’t install her fan correctly; I went to her home the very next day and diagnosed theproblem to be the fanI offered to install a new one at no charge to the customer and did so, eventhough it was supplied by the customerThis customer was very difficult to please but again Ithought I didShe had even asked for an additional quote a year ago which I had supplied her aswellAs far as the plaster cracking, it’s really drywall and the customer was responsible for paintingand I don’t know if that was done or if the proper products were usedAgain the drywall was donemore than a year ago and I cant believe that after all this time that there is a problemHad Mrs[redacted] paid for the work that had been done I would have taken the time to go to her home andinspected the work and her concernsMrs [redacted] also said that I never called regarding the openinvoice, she is correct, I never didI never called because she indicated to me she had no plans onpaying the invoiceI decided it wasn’t worth pursuing since I considered her new husband a friendand am friends with his family, Sometimes money isn’t worth losing a friendship.Sincerely,Dc