I have also attached the documentation to this email. It is truly ironic that although I set up the acctwith the property manager who I am coming to find out that not only does not take responsibility for her part in the matter but also was untruthful in my conversation as wellI only had
my phone to use to utilize for any business activity. It is wrong for the company to present the view only from a computer when the app on a phone differsI have tried to attach the recorded conversation with her as we set up the acct I have attached the documentation that was shown to Serena H*** at Maplewood Aptsas well as Mary, customer service rep at *** *** ***. Mary had also spoken to Serena and advised her that the credit union immediately credited me the overdraft fee and advised Serena of Maplewood's error via DLH Properties, Inc. Serena was abrasive with the rep as I sat and also listened to her berate me advising that I was at faultI returned to the rental office to speak with Serena once againShe advised that I contact *** and at my request once again after she would not contact even her district manager, she finally contacted ***I spoke with Mike W***, dirof finance, who first advised that he was unable to speak to me, even after I advised that they were coding my payment wrong (I also left a voice message for Jamie C***, distmanager; phone call was unreturned.)After several payments were in error and even after I repaid the monthly rent, the company coded the acctincorrectly once again. I advised Serena again and then the next mnoth's was taken from my checking account as was to occur from the beginning
DLH Properties Inc.Phone: ###-###-####Revdex.comBryant Woods SouthAmherst, NY 14228Revdex.com:On Wednesday, November 4, Ashley H***, District Manager for DLH Properties, Increceived a letter from the RevDex.com regarding a complaint from a
current resident, *** *** *** *** resides at * *** *** *** Honeoye, NY He is unhappy with his neighbors and wishes for us to terminate his lease under no obligation*** ***'s ID number is ID of ***.This is the second resident to live below *** Both residents have received the same complaint about a "smoke" smell coming from their apartmentAfter looking into his first complaint, we were able to contact the neighbor below him to discuss the complaint.Although the resident was not in breach of his / her contract, they actually offered to relocate to a different building which allowed us to consider *** issue resolved.On Monday, 11/2/15, I (Ashley H*** I District Manager) was filling in at the Parklawn officeI received an e-mail addressed to *** ***, the previous Property Manager of Park lawn Apartments, regarding *** concern with his new downstairs neighbors and a smell that he thought was related to the use of marijuana on Sunday, 11/11/15.I immediately contacted maintenance, walked into the building that *** claimed the marijuana smell was and did what I could to try to address the situationUnfortunately, there was a lack of evidence toward the use of any illegal substances and nothing but assumptions to be madeI did advise *** that if he were to smell "marijuana" again to immediately contact the Police so that there was an incident report on file and so that we could better locate the issue so that it could be resolvedHe also has been given the emergency maintenance number.On Wednesday 1114/15, and then again Thursday IllS/IS I spoke to *** through e-mailsAlthough he has made accusations about not having any communication on the issue, we have all of the e-mails to document otherwiseThose e-mails will be provided with this letterIn the back and forth e-mails, *** was continuously told that we did not have any evidence and we cannot make false accusationsWe need documentation and proof before accusing any of our residents with anything. I did offer to look even further by keeping an eye on that buildingI had both *** *** and *** *** on the Parklawn property on 1114/to look into it as wellBoth individuals saw nothing wrong with building B, could not smell anything and in fact documented pictures of the brand new carpet that is going into the hallwaysIf we had been alarmed of any type of illegal activity or bothersome issues, we would not have proceeded with new carpetAll of this is what I found myself when walking over there on 1112/I have no other complaints of smell or noise coming from anyone in that building and therefore do not have anything to back up your recent complaintI cannot assume anything.At this time *** *** has made an accusation on his downstairs neighbors and we have not been able to find any proof to back up those accusationsI am not able to let *** *** break his lease without penaltySublet and Re-let options have been discussed with Mr*** with both myself and Melissa N***That is the most that I can offer himIf proof or documentation is provided to better back up his accusations, we will be more than willing to reevaluate the situation with the neighbors downstairsAs of right now all that I can find when entering his building is a safe and healthy environment.Ashley H*** *** ***###-###-####***
*** *** moved into Newbury on 7/11/The resident
above her had resided there since 4/1/In that time, I never received a
complaint from *** or any other resident concerning her upstairs neighborOn 11/5/2015, I received an email from *** *** informing
me that she would be
late with her November rental payment and not be able to
pay until 11/14/15. I responded with our
standard late rent policy for DLH Properties, and informed her that she would
be sent an eviction notice on the 10th. She paid on 11/13/and included all late
fees dueNo further action towards eviction was pursued by DLH Properties,
Inc.The first email I received from *** concerning the
resident above her was on 11/23/She claimed he was engaging in exuberant
sexual relations in the early morning hours and it awoke both her and her
daughterI followed protocol and sent the apartment resident a letter to alert
them that they were disturbing the neighbors downstairs and that their privacy
was being compromisedBy December 6, 2015, *** had once again not paid her
rental payment on time so she was sent a late noticeDecember 8, 2015, she
emailed me and said she was withholding her rent until there was resolution to
the noise upstairsIn an effort to accommodate her complaint, I offered to move
her to another apartmentI offered her either a first floor apartment like the
one she was in or a top floor apartment where she would not have any one above
herI also sent the resident upstairs more notices concerning the issueI
explained I would do all I could to rectify the situation but regardless, she needed
to pay her rent to avoid evictionShe did not comply nor did she respond to my
offer concerning a transfer to a different apartmentShe continued to use her complaints
concerning her upstairs neighbor as reason not to fulfill her rental obligation
I informed my District Manager and she spoke with *** as wellShe
reiterated to her that we would be happy to move her to resolve her claimsShe
was never responded to this offer eitherThe resident above her was sent a non renewal letter and vacated
on 3/31/ *** did not submit her
December or January rental payments so she was turned over to our attorney for
evictionThe judge granted the warrant to evict as well as a monetary
judgement*** ***’s security deposit paid the two months’ rent but did not
cover the additional feesDLH Properties, Incwas granted late fees, water charges,
and attorney fees*** ***’s balance was sent to collections for a balance
of $Sincerely, *** ** *** Newbury Apartments Property Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11475857, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I went to court and I told the lawyer the guy was a drug dealer at the time he was under Federal investigation and had not been arrested. The lawyer and I agreed I would move out and did go in front of the judge however at the time I did not have proof he was a drug dealer but DLH Properties knew he was a drug dealer and dangerous. Now I have the proof and it is wrong of them to try to ruin my credit and Rental history because the had a Herion Dealer living on their property. I was under duress DLH Proeprties did nothing to try to help me in the situation expect over me to move to another apartment on the same property with the Heroin Dealer with Gun Charges pending. I have attached the article showing he was arrest. And the email correspondence between myself and the Property Management.
Regards,
[redacted]
This letter is in response to complaint # [redacted] concerning the return of a Security Deposit. We apologize for the delay in this return. We encountered a large amount of returns this summer. This refund was mailed out on 9/23/16 which is 4 days before this letter was submitted and less than 60...
days after their move out. We do inform our vacating residents that their return may take up to 60 days to process. We do feel this return was processed within a reasonable amount of time considering this time of year when returns are so numerous. We are hopeful that this will resolve this issue. Please feel free to contact me with any questions. Best Regards,
[redacted] was a resident at Maplewood Apartments and moved out in July 2016. Mr.[redacted] was charged $50 worth of damages due to the condition he left his stove in at moveout.Per the lease agreement upon move out, residents are due their full security deposit balanceminus the monetary value of...
any damages found in the apartment at the time of their moveout.Mr. [redacted] left sigificant grease stains throughout the interior of the stove that requiredsignificant cleaning and conditioning. As such-we deducted $50 from his security deposit ascompensation for the damage he caused.Below is a picture of the damage Mr. [redacted] caused because of this we will not besubmitting a refund for the $50 which Mr. [redacted]1 claims he's due.Tanya P[redacted]District Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
the business responded publicly by denying the request however they mailed us a check for the refund. So, their response on the Revdex.com website is fabricated (they stated they would not return the $50). I would be happy to provide a copy of the cleared check if anything would come from it. This is very disingenuous as other consumers will read this complaint and believe the company is not at fault when they actually violated a city ordinance and tried to deny returning a portion of a security deposit.
Attached you will find the Holding/Security Deposit Receipt signed by both the applicant and the Assistant Property Manager on 8/31/2017. As noted on the receipt, once a holding deposit is placed on an apartment it is then taken off the market and held for that applicant for a pbriod of 5 days. The...
receipt specifically states that "should the prospective resident not sign the leJse contract as agreed, and/or take possession of the apartment on the agreed move in date, the hold/ng deposit will be kept as liquidated damages to compensate DLH Properties, Inc. for the expense incurr d in making and keeping the apartment available for the applicant." We apologize that the apartment was not available for showing due to current renovations, but the above stated policy is in place to protect both the prospective resident from not losing out on their guaranteed apartment once a hold is placed and DLH Properties, Inc. from losing out on tenancy due to the prospective resident failing to sign their lease or cancelling their hold. Please let me know if there are any further questions I can assist with regarding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Per the city of Syracuse, and Onondaga County ordinance - PCC: 27.125 (attached) if the landlord does not provide a written explanation of deductions taken from the security deposit along with said security deposit after 21 days, the tenant is entitled to the FULL amount. Please find attached, confirmation our lease ended on July 31, 2016 and confirmation from our DLH properties the check was mailed on August 31, 2016 - beyond the 21 days allowed by law. As such, we are entitled to the full amount.
Regards,
[redacted]
I have also attached the documentation to this email. It is truly ironic that although I set up the acctwith the property manager who I am coming to find out that not only does not take responsibility for her part in the matter but also was untruthful in my conversation as wellI only had
my phone to use to utilize for any business activity. It is wrong for the company to present the view only from a computer when the app on a phone differsI have tried to attach the recorded conversation with her as we set up the acct I have attached the documentation that was shown to Serena H*** at Maplewood Aptsas well as Mary, customer service rep at *** *** ***. Mary had also spoken to Serena and advised her that the credit union immediately credited me the overdraft fee and advised Serena of Maplewood's error via DLH Properties, Inc. Serena was abrasive with the rep as I sat and also listened to her berate me advising that I was at faultI returned to the rental office to speak with Serena once againShe advised that I contact *** and at my request once again after she would not contact even her district manager, she finally contacted ***I spoke with Mike W***, dirof finance, who first advised that he was unable to speak to me, even after I advised that they were coding my payment wrong (I also left a voice message for Jamie C***, distmanager; phone call was unreturned.)After several payments were in error and even after I repaid the monthly rent, the company coded the acctincorrectly once again. I advised Serena again and then the next mnoth's was taken from my checking account as was to occur from the beginning
DLH Properties Inc.Phone: ###-###-####Revdex.comBryant Woods SouthAmherst, NY 14228Revdex.com:On Wednesday, November 4, Ashley H***, District Manager for DLH Properties, Increceived a letter from the RevDex.com regarding a complaint from a
current resident, *** *** *** *** resides at * *** *** *** Honeoye, NY He is unhappy with his neighbors and wishes for us to terminate his lease under no obligation*** ***'s ID number is ID of ***.This is the second resident to live below *** Both residents have received the same complaint about a "smoke" smell coming from their apartmentAfter looking into his first complaint, we were able to contact the neighbor below him to discuss the complaint.Although the resident was not in breach of his / her contract, they actually offered to relocate to a different building which allowed us to consider *** issue resolved.On Monday, 11/2/15, I (Ashley H*** I District Manager) was filling in at the Parklawn officeI received an e-mail addressed to *** ***, the previous Property Manager of Park lawn Apartments, regarding *** concern with his new downstairs neighbors and a smell that he thought was related to the use of marijuana on Sunday, 11/11/15.I immediately contacted maintenance, walked into the building that *** claimed the marijuana smell was and did what I could to try to address the situationUnfortunately, there was a lack of evidence toward the use of any illegal substances and nothing but assumptions to be madeI did advise *** that if he were to smell "marijuana" again to immediately contact the Police so that there was an incident report on file and so that we could better locate the issue so that it could be resolvedHe also has been given the emergency maintenance number.On Wednesday 1114/15, and then again Thursday IllS/IS I spoke to *** through e-mailsAlthough he has made accusations about not having any communication on the issue, we have all of the e-mails to document otherwiseThose e-mails will be provided with this letterIn the back and forth e-mails, *** was continuously told that we did not have any evidence and we cannot make false accusationsWe need documentation and proof before accusing any of our residents with anything. I did offer to look even further by keeping an eye on that buildingI had both *** *** and *** *** on the Parklawn property on 1114/to look into it as wellBoth individuals saw nothing wrong with building B, could not smell anything and in fact documented pictures of the brand new carpet that is going into the hallwaysIf we had been alarmed of any type of illegal activity or bothersome issues, we would not have proceeded with new carpetAll of this is what I found myself when walking over there on 1112/I have no other complaints of smell or noise coming from anyone in that building and therefore do not have anything to back up your recent complaintI cannot assume anything.At this time *** *** has made an accusation on his downstairs neighbors and we have not been able to find any proof to back up those accusationsI am not able to let *** *** break his lease without penaltySublet and Re-let options have been discussed with Mr*** with both myself and Melissa N***That is the most that I can offer himIf proof or documentation is provided to better back up his accusations, we will be more than willing to reevaluate the situation with the neighbors downstairsAs of right now all that I can find when entering his building is a safe and healthy environment.Ashley H*** *** ***###-###-####***
*** *** moved into Newbury on 7/11/The resident
above her had resided there since 4/1/In that time, I never received a
complaint from *** or any other resident concerning her upstairs neighborOn 11/5/2015, I received an email from *** *** informing
me that she would be
late with her November rental payment and not be able to
pay until 11/14/15. I responded with our
standard late rent policy for DLH Properties, and informed her that she would
be sent an eviction notice on the 10th. She paid on 11/13/and included all late
fees dueNo further action towards eviction was pursued by DLH Properties,
Inc.The first email I received from *** concerning the
resident above her was on 11/23/She claimed he was engaging in exuberant
sexual relations in the early morning hours and it awoke both her and her
daughterI followed protocol and sent the apartment resident a letter to alert
them that they were disturbing the neighbors downstairs and that their privacy
was being compromisedBy December 6, 2015, *** had once again not paid her
rental payment on time so she was sent a late noticeDecember 8, 2015, she
emailed me and said she was withholding her rent until there was resolution to
the noise upstairsIn an effort to accommodate her complaint, I offered to move
her to another apartmentI offered her either a first floor apartment like the
one she was in or a top floor apartment where she would not have any one above
herI also sent the resident upstairs more notices concerning the issueI
explained I would do all I could to rectify the situation but regardless, she needed
to pay her rent to avoid evictionShe did not comply nor did she respond to my
offer concerning a transfer to a different apartmentShe continued to use her complaints
concerning her upstairs neighbor as reason not to fulfill her rental obligation
I informed my District Manager and she spoke with *** as wellShe
reiterated to her that we would be happy to move her to resolve her claimsShe
was never responded to this offer eitherThe resident above her was sent a non renewal letter and vacated
on 3/31/ *** did not submit her
December or January rental payments so she was turned over to our attorney for
evictionThe judge granted the warrant to evict as well as a monetary
judgement*** ***’s security deposit paid the two months’ rent but did not
cover the additional feesDLH Properties, Incwas granted late fees, water charges,
and attorney fees*** ***’s balance was sent to collections for a balance
of $Sincerely, *** ** *** Newbury Apartments Property Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11475857, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I went to court and I told the lawyer the guy was a drug dealer at the time he was under Federal investigation and had not been arrested. The lawyer and I agreed I would move out and did go in front of the judge however at the time I did not have proof he was a drug dealer but DLH Properties knew he was a drug dealer and dangerous. Now I have the proof and it is wrong of them to try to ruin my credit and Rental history because the had a Herion Dealer living on their property. I was under duress DLH Proeprties did nothing to try to help me in the situation expect over me to move to another apartment on the same property with the Heroin Dealer with Gun Charges pending. I have attached the article showing he was arrest. And the email correspondence between myself and the Property Management.
Regards,
[redacted]
This letter is in response to complaint # [redacted] concerning the return of a Security Deposit. We apologize for the delay in this return. We encountered a large amount of returns this summer. This refund was mailed out on 9/23/16 which is 4 days before this letter was submitted and less than 60...
days after their move out. We do inform our vacating residents that their return may take up to 60 days to process. We do feel this return was processed within a reasonable amount of time considering this time of year when returns are so numerous. We are hopeful that this will resolve this issue. Please feel free to contact me with any questions. Best Regards,
[redacted] was a resident at Maplewood Apartments and moved out in July 2016. Mr.[redacted] was charged $50 worth of damages due to the condition he left his stove in at moveout.Per the lease agreement upon move out, residents are due their full security deposit balanceminus the monetary value of...
any damages found in the apartment at the time of their moveout.Mr. [redacted] left sigificant grease stains throughout the interior of the stove that requiredsignificant cleaning and conditioning. As such-we deducted $50 from his security deposit ascompensation for the damage he caused.Below is a picture of the damage Mr. [redacted] caused because of this we will not besubmitting a refund for the $50 which Mr. [redacted]1 claims he's due.Tanya P[redacted]District Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
the business responded publicly by denying the request however they mailed us a check for the refund. So, their response on the Revdex.com website is fabricated (they stated they would not return the $50). I would be happy to provide a copy of the cleared check if anything would come from it. This is very disingenuous as other consumers will read this complaint and believe the company is not at fault when they actually violated a city ordinance and tried to deny returning a portion of a security deposit.
Attached you will find the Holding/Security Deposit Receipt signed by both the applicant and the Assistant Property Manager on 8/31/2017. As noted on the receipt, once a holding deposit is placed on an apartment it is then taken off the market and held for that applicant for a pbriod of 5 days. The...
receipt specifically states that "should the prospective resident not sign the leJse contract as agreed, and/or take possession of the apartment on the agreed move in date, the hold/ng deposit will be kept as liquidated damages to compensate DLH Properties, Inc. for the expense incurr d in making and keeping the apartment available for the applicant." We apologize that the apartment was not available for showing due to current renovations, but the above stated policy is in place to protect both the prospective resident from not losing out on their guaranteed apartment once a hold is placed and DLH Properties, Inc. from losing out on tenancy due to the prospective resident failing to sign their lease or cancelling their hold. Please let me know if there are any further questions I can assist with regarding this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Per the city of Syracuse, and Onondaga County ordinance - PCC: 27.125 (attached) if the landlord does not provide a written explanation of deductions taken from the security deposit along with said security deposit after 21 days, the tenant is entitled to the FULL amount. Please find attached, confirmation our lease ended on July 31, 2016 and confirmation from our DLH properties the check was mailed on August 31, 2016 - beyond the 21 days allowed by law. As such, we are entitled to the full amount.
Regards,
[redacted]