This patient was seen at our clinicAs a new patient having Covered California, we have no way of verifying how long they have had their policy and if it is up to date, therefore, it is our corporate policy that we have a set amount for them to pay upfrontThe billing office has no documentation that she called several timesAfter the insurance paid, she did have a credit on her accountThe refund request for $was sent to our corporate office, a check was issued and sent on April 18, This complaint was received in our office on 4/20/This complaint was resolved before receiving your documentation
This patient was seen at our clinicAs a new patient having Covered California, we have no way of verifying how long they have had their policy and if it is up to date, therefore, it is our corporate policy that we have a set amount for them to pay upfrontThe billing office has no documentation that she called several timesAfter the insurance paid, she did have a credit on her accountThe refund request for $was sent to our corporate office, a check was issued and sent on April 18, This complaint was received in our office on 4/20/This complaint was resolved before receiving your documentation