We are in receipt of your letter dated May 6, regarding an issue raised by an applicant at DLJ regarding one of our service representativesWe wanted to respond promptly as we take this type of matter very seriouslyWe agree that there are two sides to the story and appreciate the opportunity to respond We carefully investigated the (ID [redacted] #), and interviewed the team members who worked with the applicantClearly, we are disappointed the applicant had an unsatisfactory customer experience with our firmHere is our summary about the case, which hopefully clarifies and resolves the issue: we submitted to the 1st lender the 1st lender declined because the industry is restricted we submitted to Lender # 4.22.2014- Our service rep emailed the applicant on status as well as informed them we were waiting to hear back from the 2nd Lender(copy of email is attached for reference) 4.30.2014- 2nd Lender declined(Upon investigation the delay with the lender response was due to Passover) 4.30.2014- We submitted to a 3'ct lender: Again, we were unsuccessful in gaining an approval for applicantThis time the lender decision was based on minimum bank deposit and balance requirements 4.30.2014- Applicant contacted our Director of SalesOur Director contacted applicant back immediatelyOur Director outlined all our efforts on their behalf to obtain a business loan they would qualify forApplicant indicated to our Director they had never been called ore-mailed with any updatesOur Director subsequently on the call shared an example ofthe dated email from our service representative to the applicantAccording to our Director the applicant was able to locate our email sent to him while they were on the phone We recognize the customers' perception is our realityWhile we certainly have records of our correspondence with the applicant; in their view we didn't stay in contact with them enough in this processWe should have over communicated every step of the way while we were diligently trying to identify a program he would qualify for with all our approved lendersWe appreciate his feedback and will apply their suggestions internally Finally, it should be noted the only credit inquiry with the applicant was run by our firm at the outset of the application process, which was agreed to in advance by the applicantNone of the lenders we worked with ran the applicant's credit We are proud of our reputation of successfully serving hundreds of happy clients, and many are return clientsIn this case we just should have communicated more frequently with this applicantRegrettably, despite our best efforts we were unsuccessful in obtaining a solution that would this applicant would qualify for We appreciate the partnership with the Revdex.com and hope this demonstrates our commitment to clarify and resolve any questions Respectfully submitted, [redacted] President DLJ Financial
I started with DLJ financial in July of they contacted me after I responded on line that I was looking to refinance my home I was working with [redacted] , I provided all the income documentation they needed and I also explained that I needed this done as soon as possible They requested the same information several times and I provided everything they needed as soon as they asked for it I signed the disclosures and then they ordered an appraisal, the appraisal was done however there were problems with it when I brought it up they advised it didn't matter Then when my loan was sent to their senior underwriter [redacted] he then again requested the same financial information I gave to [redacted] , again I sent in everything they asked for It is now the end of September and for the last month I have still not received an approval or denial for my loan They have been stringing me along I call and email and I am told that it is being worked on This is ridiculous I have been waiting and waiting I have neither been approved or denied and they collected $from me upfront for an appraisal and that appraisal was not done properly Again I am still waiting and I feel I am just being strung along and I am not given an answers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This issue has been resolved and I am content with the matter in which this was handled Regards, [redacted] ***
We are in receipt of your letter dated May 6, regarding an issue raised by an applicant at DLJ regarding one of our service representativesWe wanted to respond promptly as we take this type of matter very seriouslyWe agree that there are two sides to the story and appreciate the opportunity to respond We carefully investigated the (ID [redacted] #), and interviewed the team members who worked with the applicantClearly, we are disappointed the applicant had an unsatisfactory customer experience with our firmHere is our summary about the case, which hopefully clarifies and resolves the issue: we submitted to the 1st lender the 1st lender declined because the industry is restricted we submitted to Lender # 4.22.2014- Our service rep emailed the applicant on status as well as informed them we were waiting to hear back from the 2nd Lender(copy of email is attached for reference) 4.30.2014- 2nd Lender declined(Upon investigation the delay with the lender response was due to Passover) 4.30.2014- We submitted to a 3'ct lender: Again, we were unsuccessful in gaining an approval for applicantThis time the lender decision was based on minimum bank deposit and balance requirements 4.30.2014- Applicant contacted our Director of SalesOur Director contacted applicant back immediatelyOur Director outlined all our efforts on their behalf to obtain a business loan they would qualify forApplicant indicated to our Director they had never been called ore-mailed with any updatesOur Director subsequently on the call shared an example ofthe dated email from our service representative to the applicantAccording to our Director the applicant was able to locate our email sent to him while they were on the phone We recognize the customers' perception is our realityWhile we certainly have records of our correspondence with the applicant; in their view we didn't stay in contact with them enough in this processWe should have over communicated every step of the way while we were diligently trying to identify a program he would qualify for with all our approved lendersWe appreciate his feedback and will apply their suggestions internally Finally, it should be noted the only credit inquiry with the applicant was run by our firm at the outset of the application process, which was agreed to in advance by the applicantNone of the lenders we worked with ran the applicant's credit We are proud of our reputation of successfully serving hundreds of happy clients, and many are return clientsIn this case we just should have communicated more frequently with this applicantRegrettably, despite our best efforts we were unsuccessful in obtaining a solution that would this applicant would qualify for We appreciate the partnership with the Revdex.com and hope this demonstrates our commitment to clarify and resolve any questions Respectfully submitted, [redacted] President DLJ Financial
I started with DLJ financial in July of they contacted me after I responded on line that I was looking to refinance my home I was working with [redacted] , I provided all the income documentation they needed and I also explained that I needed this done as soon as possible They requested the same information several times and I provided everything they needed as soon as they asked for it I signed the disclosures and then they ordered an appraisal, the appraisal was done however there were problems with it when I brought it up they advised it didn't matter Then when my loan was sent to their senior underwriter [redacted] he then again requested the same financial information I gave to [redacted] , again I sent in everything they asked for It is now the end of September and for the last month I have still not received an approval or denial for my loan They have been stringing me along I call and email and I am told that it is being worked on This is ridiculous I have been waiting and waiting I have neither been approved or denied and they collected $from me upfront for an appraisal and that appraisal was not done properly Again I am still waiting and I feel I am just being strung along and I am not given an answers
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This issue has been resolved and I am content with the matter in which this was handled Regards, [redacted] ***