DLP Realty

to Whom this may concern: We immediately reached out to the customerWe explained to the customer that our property management software does not allow for mid month reports & mid month distributions, as was previously explainedWe agreed to release the customer from the management agreement affective immediately so she could make other arrangements that fit her needs/goals

to Whom this may concern:We immediately reached out to the customerWe explained to the customer that our property management software does not allow for mid month reports & mid month distributions, as was previously explainedWe agreed to release the customer from the management agreement affective immediately so she could make other arrangements that fit her needs/goals

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
Complaint: ***
I am rejecting this response because:Although the agent claims that the buyer submitted him the written termination prior to the date listed in the contract the contract clearly states that they are required to notify me, the seller in writing within the five day period. If the agent was the one who failed to notify me than the agent should be held liable to pay the deposit fee. Not only did the agent fail to notify me, I'm the one who followed up with him via text, phone and email until he finally responded to me. After following up with him he did not send me the termination in writing until three days laterIf you read the contract which I am happy to provide you a copy it clearly states that the seller has to be notified in writing within the five day period. Whether it was the buyer or the agent's fault, they did not meet the date and this is a breech of contract!
Regards,
*** ***

dlp used statement as a response to my complaintHave them furnish me with the names and dates of the landlords they contacted on my behalf since they claim they did and couldn't get results because of my credit and my having pets that I havnt had since MarchI complained that they didn't do what they said they'd doAnd now they are making unfounded claimsMy income is sufficient for a rentalI don't have petsMy credit is not great but it's better than it was when I first signed DLP onSince they claimed to do their due diligence in helping me they should be showing me exactly what they did doFrom my understanding all they did was make one inquiry back in March and it was to their own management company

The buyer signed a termination on 10/and the termination was forward to the seller's agent on the same dayUnder the agreement of sale (section relating to communications with buyer and/or seller), the agreement provides that whenever a communication or document is required to be given to the seller, that condition is satisfied by delivery to the seller's agentThus, the buyer did lawfully terminate the agreement when the termination was delivered to the seller's agentWe agree that the seller's agent did not communicate this to the seller the same day as he was attempting to try to salvage the transaction for the seller's benefitWe do understand how this may have led the seller to believe that the buyer was not terminating after the inspections and apologize for the misunderstandingHowever, at the end of the day, it does not change the fact that the buyer did legally terminate by delivering notice to the seller's agentWe have spoke with this agent and advised him that although we respect that he was attempting to salvage the transaction for the seller's benefit, he should have immediately notified the seller upon learning of the termination and has been counseled in that regard

The matter has been addressed with the customer and resolvedDLP is delisting this property andwill aggressively market the same in anticipation of a successful sale

To Whom it my concern:The clients complaint was addressed direct with the client
& resolvedThe issue arose from a change in accounting software that does
not allow us to run mid-month reportsWe worked out a solution for the client
& resolved the issue

To whom it may
concern:
We are in receipt of the complaint made by *** *** in regards to his tenancy at *** *** *** in Roseto, PA
The events that occurred causing *** *** and his family to be relocated were outside the realm of our controlThe repairs that were necessitated by the Borough of Roseto had been completedThe sudden change of inspector resulted in an entirely new deficiency report to be producedAs these were being addressed an alarm, functioning properly, alerted the tenants of the buildingThe alarm was caused by scorched soot in a flue of a water heater that was less than months old The fire chief deemed the building unsafe for living conditions at the time and forced tenants from their apartmentsThe deficiencies he listed as his cause were not known to us because they had not been listed in the original reportAt no time was the building, to our knowledge, unfit or unsafe for our tenants DLP Realty Property Management manages over units in statesWe take great pride in providing our tenants a clean and safe place to liveWe asked *** *** if he had a place to live until the deficiencies were corrected and he responded that he and his family would be staying with family who live close byWe gave him the option to end the lease immediately and full refund of all security moneys they had depositedThis is the option they chose, and the refund of security was issued
In our understanding of the hardship encumbered by *** *** we would be willing to offer him
$This number represents the amount of any moving expenses and potential time lost at his job Thank you and we look forward to resolving this issue swiftlySincerely,
DLP Realty Property Management

To whom it may concern: We are in receipt of the complaint made by *** *** in regards to his tenancy at *** *** *** in Roseto, PAThe events that occurred causing *** *** and his family to be relocated were outside the realm of our controlThe repairs that were necessitated
by the Borough of Roseto had been completedThe sudden change of inspector resulted in an entirely new deficiency report to be producedAs these were being addressed an alarm, functioning properly, alerted the tenants of the buildingThe alarm was caused by scorched soot in a flue of a water heater that was less than months oldThe fire chief deemed the building unsafe for living conditions at the time and forced tenants from their apartmentsThe deficiencies he listed as his cause were not known to us because they had not been listed in the original reportAt no time was the building, to our knowledge, unfit or unsafe for our tenantsDLP Realty Property Management manages over units in statesWe take great pride in providing our tenants a clean and safe place to liveWe asked *** *** if he had a place to live until the deficiencies were corrected and he responded that he and his family would be staying with family who live close byWe gave him the option to end the lease immediately and full refund of all security moneys they had depositedThis is the option they chose, and the refund of security was issuedIn our understanding of the hardship encumbered by *** *** we would be willing to offer him$This number represents the amount of any moving expenses and potential time lost at his jobThank you and we look forward to resolving this issue swiftly.Sincerely,DLP Realty Property Management

to Whom this may concern:
We immediately reached out to the customer. We explained to the customer that our property management software does not allow for mid month reports & mid month distributions, as was previously explained. We agreed to release the customer from the management agreement affective immediately so she could make other arrangements that fit her needs/goals.

DLP Property Management is managing the rental of a house we own located in Easton, PA. We signed a contract with DLP Property Management in May 2015 which states that tenant payment collection is by the 1st of every month and our funds (as the owners) will be mailed to us on or before the 15th of each month. We normally receive a check in the mail from DLP with the tenant rent money by the 15th of each month but we did not receive a check at all in February 2016. I reached out to John Przyuski and was told that our tenants paid the rent on 2/1/16 and DLP's statements went out on 2/3/16 and the rent was not included in this month's statement. John said if the tenants had paid by the 31st of January then it would have been included and we would have received our check. I told John that I was confused by this; if the rent was received on 2/1 and DLP checks are cut on 2/3 why wasn't ours included? John told me several times checks are not cut mid-month and we would need to wait until March for February's rent money. I stated that this was not fair to the owners and I'd like to speak to someone else that could help me and he directed me to his manager Ken Gross. I emailed Ken explaining the situation and he did not reply at all via email. My phone rang with a DLP number but they did not leave a message and there was no further contact from them.Desired Outcome: I would like the February check mailed as soon as possible. According to our Rental Agreement signed by DLP, if the tenants pay by the 1st of the month then we will receive our money by the 15th of that same month. I do not wish to wait until March for February's rent as I have bills to pay now. I do not want DLP to hold my money for a month as it doesn't say that anywhere in the signed agreement.

To Whom it my concern:
The clients complaint was addressed direct with the client
& resolved. The issue arose from a change in accounting software that does
not allow us to run mid-month reports. We worked out a solution for the client
& resolved the issue.

to Whom this may concern:We immediately reached out to the customer. We explained to the customer that our property management software does not allow for mid month reports & mid month distributions, as was previously explained. We agreed to release the customer from the management agreement affective immediately so she could make other arrangements that fit her needs/goals.

DLP Realty was retained to market and sell [redacted]'s home (the complainant's mother). Complainant presently resides in the property rent-free, has several pets and credit issues. DLP indicated that they would assist Complainant in attempting to find him a new rental and at the time DLP was...

hired, [redacted] intended to try to coordinate the settlement of her property with the relocation of her son. DLP successfully procured an offer on the home. Simultaneously, DLP was attempting to find a rental for [redacted], however; each rental application or inquiry was denied on the basis of his pets and credit rating. [redacted] decided that she did not want to jeopardize the pending sale of her home and decided to proceed to closing (as opposed to deferring it) regardless of whether or not her son could find a suitable rental in time. Although DLP Realty acted diligently in attempting to find a rental for [redacted]'s son, quite simply, we have not been able to find a landlord willing to lease to him due to his credit and other factors, factors which are beyond our control.DLP agreed to try to assist [redacted] in finding a new rental. This was not a "contingency" of the sale of his mother's property. And, to the extent this was a contingency, or agreement between the two of them, [redacted] has changed that agreement and has given her son notice to vacate her property. While we sympathize with [redacted]'s situation and understand his frustration, we cannot force a landlord to rent him a property despite our diligent efforts to find him one.

First the broker for the seller, we are under an obligation to procure a buyer in the shortest amount of time and at the best possible price and terms for the seller. Here, DLP procured 2 offers within three months. The seller rejected the first offer and accepted the second cash offer. While...

negotiating the second offer, the seller indicated that she would accept 109,000. The buyer however, was willing to pay 111,000 and submitted the offer at 2,000 more than the seller was willing to accept. The seller's agent has an obligation to represent the best interests of the seller, not the buyer. Second, when representing buyers and sellers of real estate, agents are often times at the mercy of the other agents' and consumers' schedules. In this case, the buyer had a period of time in which to inspect aspects of the transaction and decide whether the buyer wanted to terminate the agreement, or proceed to closing. Unfortunately, this particular buyer decided to terminate the agreement last minute (but within his contingency period). We certainly understand that the seller would be dissapointed that the buyer would terminate, but we cannot control the actions of a buyer or seller. Upon learning of the termination, the seller's agent conveyed this to the seller. Knowing that the seller was dissapointed, the seller's agent spent another 2 days attempting to convince the buyer to revive the transaction, but was unsuccessful. Notwithstanding, the buyer did lawfully terminate and sign the termination within the contingency period. We have spoken with the seller's agent regarding communications and have stressed the importance of maintaining open communications with clients. In this case, we have documented over 16 phone calls between the seller and the agent, additional phone calls with support staff and numerous text messages between the agent and the seller. We certainly sympathize that the transaction did not close and that the buyer elected to terminate the agreement. Again however, we cannot control the actions of a buyer or seller and cannot act as a guarantor of a buyer or seller's contractual obligations.