DM Cooling Systems

Hi,I've just checked the orders for the event " [redacted] ***", which has a registration under [redacted] email - [redacted] - however, this order is a free order and Eventbrite did not transact any money for this orderThere were no other orders for this event under [redacted] email or first and last nameIt's possible that she purchased her tickets elsewhere and therefore was given free tickets on Eventbrite, or if she placed the order under a different name or email and has the credit card information used for the purchase (last digits, date of transaction, amount, last name on card), she can contact our support team at https://www.eventbrite.com/support/contawho can help locate the order and request a refund from the organizer on her behalf.Thank you!

Hello ***,Thank you so much for using EventbriteWe appreciate it.My name is MatthewI'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your refund request for the “*** *** * *** ***” event.I’m sorry to hear about your experience with
this event.Eventbrite is a self-service toolWe are not involved in any way in the production of this eventThis means that organizers handle all aspects of their events, including the refund process. To request your refund, I'm reaching out to the organizer on your behalf.There’s nothing more to do on your end, so sit tightWe like to give organizers business days to respond to attendee refund requestsIf there's no response, we’ll review your request again at that time. We’ll follwith you directly at the email address associated with your order.In case you have any questions, we’ll follwith a copy of this message to the email address associated with your orderFeel free to reply with any questions.I hope this helps and thank you for bringing this to our attention.Best, MatthewEventbrite Trust and Safety

Hello, Thank you for bringing your refund request to our attention and for your patience as we investigated your request. The orders were refunded in full on 10/24. Please note that refunded transactions can take between 5-7 business days to display within the associated account linked to...

the card used for purchase, depending on the bank or credit card company that backs the card. If your original credit/debit card used for the order is no longer active and has been replaced, don't worry, as the refund credit will be routed back to the account to which the old card was tied. Please feel free to contact your bank or credit card provider for more information on this process and tracking your refund. We apologize for your poor experience here. Please let us know if there’s anything else we can do to help on our end.  Sincerely, Eventbrite Trust and Safety

Hello, It sounds like there is some confusion here. The fees you are being charged are not for a duplicate event, they are for an event in the past that was never paid. Since you used PayPal to process payments for your events, you collected the ticket price and the Eventbrite service fee. Since we...

didn’t collect our service fee at the time of purchase, we send you a fee invoice on the first of the month for all orders completed in the month prior as long as the amount is larger than $5. In your case, the fees for the ‘[redacted] Live in Concert’ were only $4.47and did not meet the minimum threshold to generate an invoice so those fees were rolled over and added onto the next invoice that was generated on July 1, 2016. The past fees of $4.47 added to your current fees for [redacted] which totaled $2.74 brings you to your current amount overdue of $7.21. The lock on your account is due to this invoice being more than 30 days overdue. You can go here: https://www.eventbrite.com/invoices/ to submit payment from your Eventbrite account and your account will be reopened immediately. Please let us know if you have any questions.   Nettie Operations Specialist - Compliance

Hello,We've addressed [redacted]'s complaint directly with him.Eventbrite is a self-service ticketing platform, where event organizers directly post and manage events. All aspects of an event, including refunds, are managed directly by the organizer, not Eventbrite, however, when a refund request...

is brought to our attention, we work to facilitate communication with the organizer to reach a mutual resolution as best possible.We never received a previous refund request from [redacted] via [email protected], so this was the first we heard of his request.I've sent [redacted] the following email, to clarify our platform and relationship to this event:"Hi [redacted],My name is [redacted], and I'm reaching out on behalf of the Eventbrite Trust and Safety team to follow up with you regarding your Revdex.com complaint and refund request for the cancelled event "Greenville 2014". I'm sorry to hear about your experience with the event and getting in touch with the organizer regarding your refund. I checked our support records and was unable to find any prior contact from you regarding this refund request, so I'm happy to help you request a refund now from the event organizer.As Eventbrite is a self-service tool, organizers handle all aspects of their events including setting their refund policy and issuing refunds. To move your request forward, I will reach out to the organizer to request a refund on your behalf. As the Eventbrite Trust and Safety team, we work hard to preserve the integrity of events on Eventbrire, and we thank you for sharing this feedback with us.There’s nothing more to do on your end at this time, so sit tight—we like to give organizers 4 business days to respond to attendee refund requests. However, since the organizer used Authorize.net to process payments, you can also contact your credit card company to notify them of the charge, if you'd like.?I hope this helps and thank you for bringing this to our attention."I also sent the following email to the event organizers, and I copied [redacted] on the email so that he may also read it, receive a response, and follow up as needed:"Hello,My name is [redacted] and I'm reaching out on behalf of your attendee [redacted], who'd like a refund for their registration to your event due to the cancellation of your event, "Greenville 2014". You can view their registration here: https://www.eventbrite.com/reports?eid=6620637505&rid=h&filterby=all,287...⇄ provide a timely resolution, we ask that you take the following actions:--Address their request by replying-all to this email within 4 business days. [redacted] is copied on this email so that he may also see the response.--Provide as much detail as possible in your reply.Thank you for your understanding and cooperation. If you have any questions, please include them in your reply."As the payment for the order was processed by a 3rd party processor, we are unable to issue a refund, and we've advised [redacted] that he may also want to reach out to them directly.I hope this information helps, and please let us know if there are any outstanding questions.Best,[redacted]Eventbrite Trust and Safety

Hi,I've just checked the orders for the event "[redacted]", which has a registration under [redacted] email - [redacted] - however, this order is a free order and Eventbrite did not transact any money for this order. There were...

no other orders for this event under [redacted] email or first and last name. It's possible that she purchased her tickets elsewhere and therefore was given free tickets on Eventbrite, or if she placed the order under a different name or email and has the credit card information used for the purchase (last 4 digits, date of transaction, amount, last name on card), she can contact our support team at https://www.eventbrite.com/support/contact-us who can help locate the order and request a refund from the organizer on her behalf.Thank you!