After further review of the customers account we have concluded that an error was made while setting up the serviceThe customer was billed a quantity of recycle programs while only having one recycle container since the inception of serviceDue to this finding we are issuing a credit for the full amount of the over billed charges between Oct11th, and Aug31st, The pricing was corrected effective Sept1st, The total credit is $The customer has already received a credit of $and we will credit the remaining amount of $This is slightly less than the customers amount stated in the complaint due to the cost differences since If the customer would like to review a copy of the account history for additional reference to the charges we are crediting, we would be more than happy to provide that Thank you for the opportunity to respond to this complaint of one of our valued customersWe sincerely hope that the customer is satisfied with this resolution Please let me know if there is anything else that I can assist with Isaac L [redacted] | Customer Service Lead| Waste Connections Inc| [redacted] | email: [redacted]
Complaint: [redacted] I am rejecting this response because: waiting for final quote and to come to a resolution on repairsSincerely, [redacted]
After further review of the customers account we have concluded that an error was made while setting up the serviceThe customer was billed a quantity of recycle programs while only having one recycle container since the inception of serviceDue to this finding we are issuing a credit for the full amount of the over billed charges between Oct11th, and Aug31st, The pricing was corrected effective Sept1st, The total credit is $The customer has already received a credit of $and we will credit the remaining amount of $This is slightly less than the customers amount stated in the complaint due to the cost differences since If the customer would like to review a copy of the account history for additional reference to the charges we are crediting, we would be more than happy to provide that Thank you for the opportunity to respond to this complaint of one of our valued customersWe sincerely hope that the customer is satisfied with this resolution Please let me know if there is anything else that I can assist with Isaac L [redacted] | Customer Service Lead| Waste Connections Inc| [redacted] | email: [redacted]
I don't have to prove anything for an account that is not mine