D.M. Disposal

Complaint: ***I am rejecting this response because: to date, they have not sent anyone to assess/make a bid for repairsShould I get additional bids, or is Murrey's Disposal still planning on getting a repair quote?Sincerely,*** ***

My apologies for the delay in our responseI am happy to address the concerns that Mr*** *** has shared below. Mr*** began services with our company, D.MDisposal, on April 17th, His first pickup was Friday the 21stThe customer reported two garbage misses on May
5th and May 12thOur policy for missed pickups is to return within business days of the reported miss at no additional charge to the customerWe returned for the first missed pickup on Tuesday May 9th, the second business dayAfter the second reported miss on May 12th I credited the customer for both misses but failed to enter a return trip, a miscommunication between myself and the CSR On May 17th (the 3rd business day) the customer called and reported the return trip did not happen by the 2nd business day. At that time the CSR noticed the error and promised the customer that we would get a truck there as soon as we couldThe garbage was serviced later that day. There has been no reported issues since that day We are very sorry to have started off on the wrong footWe hope that the credit of the pickups was satisfactory to the customerWith the exception of the mistake we made extending the return trip to the 3rd day, we are confident that we will always be able to resolve the issues within the time parameters set forth by our company. If the customer requests any other actions we are happy to speak with him. Thank you,

Good Afternoon,
Thank you for the information regarding Mrs***'s complaint filed to the Revdex.comI do sincerely apologize that the issue was not able to be identified and corrected earlier, as we do send a statement every days that includes customers subscribed service levelI do
however understand where Mrs*** is coming from and will be more than happy to take care of the adjustments from can to can service, as I truly do believe as she does that taking care of the situation and making it right is the correct thing to do I have Mrs***s email address on file and will calculate the adjustments and email her directly with the amount
Please do not hesitate to contact me directly regarding any questions or further follow up you may need

We are currently awaiting our second bid to be completed so that we can then move forward with repairs for Mrs ***

Complaint: [redacted]I am rejecting this response because: Murrey's Disposal has no right to look up MY information on [redacted] without My knowledge, as I am NOT the customer in question here and have NEVER received their services despite what they say. I have Nothing to prove to you people and will continue to escalate this issue. Due to your poor business practices as well as Fraud and forming a Monopoly.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   
Please notify them, that I was on a conference call as I work from home, and was unable to answer the door.  Had I known prior that they were coming out (received no phone call) that I would have set the yard waste can out.  Sincerely, [redacted]

Thank you for the information from Mrs.. [redacted]  regarding the complaint of damage to her driveway. We are in contact with Mrs. [redacted] and working on a resolution at this time that is satisfactory for all parties. Mrs., [redacted] has provided us with a bid for damage repairs and we...

have requested to have a secondary bidder assess the damage, once this is complete we will move forward with a solution.

Afterreview of this complaint we are sorry that Mrs. [redacted] is upsetregarding the refusal of service, we have researched the information providedby her for service through [redacted] and notes on the account , and do showthat she was connected to this account on multiple occasions. Under...

theattached WAC we have denied service, as this is considered rotating serviceamongst roommates to avoid a collections debt. We have requested that sheprovide information to show she was not living in the home and receivingthe benefit of service and we have not received this information as of thisdate.

After further review of the customers account we have concluded that an error was made while setting up the service. The customer was billed a quantity of 2 recycle programs while only having one recycle container since the inception of service. Due to this finding we are issuing a credit for the...

full amount of the over billed charges between Oct. 11th, 2009 and Aug. 31st, 2016. The pricing was corrected effective Sept. 1st, 2016.  
 
The total credit is $536.12. The customer has already received a credit of $85.50 and we will credit the remaining amount of $450.62. This is slightly less than the customers amount stated in the complaint due to the cost differences since 2009. If the customer would like to review a copy of the account history for additional reference to the charges we are crediting, we would be more than happy to provide that.
 
Thank you for the opportunity to respond to this complaint of one of our valued customers. We sincerely hope that the customer is satisfied with this resolution.
 
Please let me know if there is anything else that I can assist with.
 
Isaac L[redacted] | Customer Service Lead| Waste Connections Inc. | [redacted]|
email: [redacted]

I don't have to prove anything for an account that is not mine.

Complaint: [redacted]I am rejecting this response because: waiting for final quote and to come to a resolution on repairs. Sincerely,[redacted]