Dm Event Management, LLC

I am writing in response to the complaint filed by Mr [redacted] ***In October of 2016, Mr [redacted] signed contracts (different properties) with Assurance RoofingThe property addresses are: [redacted] ***Mr [redacted] made a $1,payment to Assurance Roofing ($to bind each contract)Both properties sustained hail damage which was covered by insuranceSeveral code related items were not included on the insurance estimates so Assurance Roofing made contact with Mr***’s insurance company and negotiated higher insurance claims on each of the propertiesSeveral weeks later, Mr [redacted] received partial payment from his insurance company on each property so work could commenceWhen [redacted] , an Assurance Roofing representative, contacted Mr [redacted] to schedule the jobs, she was informed that he wanted to cancel both contracts [redacted] , the owner of Assurance Roofing, and [redacted] met with Mr [redacted] at his home to discuss the revised insurance estimates and review the contractsMr [redacted] was advised that Assurance Roofing had already invested many hours in negotiating higher estimates for him and referred him to Item # on the back of our contingency contract which states, “if this contract is cancelled by the customer later than days from the execution, customer shall pay to the company twenty percent (20%) of the contract price as liquidated damages, not as a penalty, and the company agrees to accept such as a reasonable and just compensation for said cancellation.” Per the Assurance Roofing Contract Provisions, Mr [redacted] agreed to pay Assurance Roofing twenty percent (20%) of the total contract if he cancelled the contract after three daysThe initial insurance estimates toover $34,and the revised insurance estimates total over $60,Assurance Roofing is actually entitled to collect payment from Mr [redacted] for an amount far greater than $Mr [redacted] was informed that the $1,deposit would not be returned.In retaliation, Mr [redacted] filed a complaint with the Revdex.com and posted a negative reviews online about our company, [redacted] and [redacted] Mr [redacted] also filed a lawsuit against Assurance Roofing for Theft of Services $> $– ELDERAn Assurance Roofing attorney met with a Bexar County prosecutor last week to address the charges and they were subsequently droppedAssurance Roofing is a respectable roofing company and Mr***’s allegations have damaged the reputations of Assurance Roofing, [redacted] and [redacted] We ask that his negative review(s) be removed from the Revdex.com website.Please see the attached documentation which supports our position and contact [redacted] directly at [redacted] if you have any concerns or questions.Respectfully, [redacted] Assurance Roofing

Complaint: ***
I am rejecting this response because: Assurance Roofing failed to perform as verbally promised at the time of contract execution. Expanded the scope of requested work from the replacement of the hail damaged shingle roof to include all issues listed on the USAA insurance estimateinformed me that I could be subcontracted by Assurance Roofing to perform required repairs myselfthat the materials for the shingle roof would be delivered within working daythat no additional out of pocket cost would be incurred after accepting the check at time of contract signingwhen the contract was canceled the following the failure to deliver materials, a request for the refund of the money delivered at the time of contract signing was never returned
Regards,
*** ***

I am writing in response to Complaint *** filed against Assurance Roofing by *** ***. Ms*** entered into a roofing contract with our company in AugustDuring the installation, one of our installers damaged a soffit on the home with his ladder*** Still, the sales manager at our
Dallas Office, was under the impression that the soffit had already been repaired*** Stills is enroute to Ms***’s residence as I type this email to make sure that all issues have been resolved to her satisfaction.Respectfully,** ***Assurance Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, when I spoke to *** ***, I didn't know she was going to record everything word for word, I was just venting a little at that momentHowever, I would actually like to set the record straight and say that the owner of the company came out to talk to me about the roof etcThere was some repairs completed and I have been offered a partial refundSo really all in all I believe I got the best outcome under the circumstances and I would be grateful if you could make this my final word on this matter. Thank you in advance*** ***

I am writing in response to the complaint filed by Mr. [redacted]. In October of 2016, Mr. [redacted] signed 2 contracts (2 different properties) with Assurance Roofing. The property addresses are:[redacted]Mr. [redacted] made a $1,500.00 payment...

to Assurance Roofing ($750.00 to bind each contract). Both properties sustained hail damage which was covered by insurance. Several code related items were not included on the insurance estimates so Assurance Roofing made contact with Mr. [redacted]’s insurance company and negotiated higher insurance claims on each of the properties. Several weeks later, Mr. [redacted] received partial payment from his insurance company on each property so work could commence. When [redacted], an Assurance Roofing representative, contacted Mr. [redacted] to schedule the jobs, she was informed that he wanted to cancel both contracts. [redacted], the owner of Assurance Roofing, and [redacted] met with Mr. [redacted] at his home to discuss the revised insurance estimates and review the contracts. Mr. [redacted] was advised that Assurance Roofing had already invested many hours in negotiating higher estimates for him and referred him to Item # 12 on the back of our contingency contract which states, “if this contract is cancelled by the customer later than 3 days from the execution, customer shall pay to the company twenty percent (20%) of the contract price as liquidated damages, not as a penalty, and the company agrees to accept such as a reasonable and just compensation for said cancellation.” Per the Assurance Roofing Contract Provisions, Mr. [redacted] agreed to pay Assurance Roofing twenty percent (20%) of the total contract if he cancelled the contract after three days. The initial insurance estimates toover $34,000.00 and the revised insurance estimates total over $60,000.00. Assurance Roofing is actually entitled to collect payment from Mr. [redacted] for an amount far greater than $1500.00. Mr. [redacted] was informed that the $1,500.00 deposit would not be returned.In retaliation, Mr. [redacted] filed a complaint with the Revdex.com and posted a negative reviews online about our company, [redacted] and [redacted]. Mr. [redacted] also filed a lawsuit against Assurance Roofing for Theft of Services $750 > $2500 – ELDER. An Assurance Roofing attorney met with a Bexar County prosecutor last week to address the charges and they were subsequently dropped. Assurance Roofing is a respectable roofing company and Mr. [redacted]’s allegations have damaged the reputations of Assurance Roofing, [redacted] and [redacted]. We ask that his negative review(s) be removed from the Revdex.com website.Please see the attached documentation which supports our position and contact [redacted] directly at [redacted] if you have any concerns or questions.Respectfully,[redacted]Assurance Roofing