D&M Realty & Management

We are a busy firm and have not leaped to respond to your letter threatening to file a complaint seeking recovery of the entirety of a security deposit for your tenancy at [redacted] *** Your letter reflects a misunderstanding of California law, as set forth in the Civil Code, and it is really not our responsibility to explain the termination of a residential tenancy to you Under adversarial circumstances, that homework is yours to do While vague about the means by which you seek to lodge a complaint against this firm or your landlord, understand that this can be accomplished only in the Small Claims Court holding jurisdiction over zip code You may not be represented by an attorney but must appear yourselves and bring whatever evidence you believe supports your case as a plaintiff The case will be heard by an administrative law judge To put it simply, ***, we have been in this business a long time, and if you press this matter we will bring all the materials we maintain to protect our client—the landlord These will include your signature on the Move In/Move Out unit condition form and a wealth of photographs that will serve as definitive This matter will be over very quickly; the court is busy and has no time for nonsense When you moved into the home you notified us that the premises were not clean enoughYou are absolutely entitled to a clean home at move-in [redacted] arranged for our cleaning service to clean the premises thoroughly within days of your move in, and you registered no further complaints That is the beginning and end of the caseWe are not expected to divine your level of satisfaction, and you may not wait until after you have moved out, and $of your $deposit has been withheld for cleaning and repairs, to assert that the original cleaning was not satisfactory The court is familiar with this method of trying to recover a security deposit by not reporting a maintenance complaint until there is money in dispute, and I’ve never seen them indulge it Claims of repairs you made yourselves are valueless If you do not report a problem to the landlord, through us, you are entitled to no consideration, monetary or otherwise The fireplace mantle is also an issue that may be considered closed before it starts You signed the aforementioned Move In/Move Out unit condition form, noting no deficiencies with the fireplace, nor do the photographs taken prior to moshow any The damages, accordingly, had to have taken place during your tenancy The issue is closed If you wish to pursue your deposit in Small Claims Court, that is your right I’m simply advising you of what to expectRespectfully, [redacted] Broker, D&M Realty and Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
When we arrived in San Diego from a cross Country trip and met *** at the house we did not think of such thingWe are hard working honest people and trusted ***We are so honest that we l held on to the prior tenant jewelry for year and returned it to *** when we left and that was not put on paper or email.*** did not give us a copy of the complete document (although she told us she would email it) until we actually left the house*** was in a rush when we arrived since it was 4th of July weekend and she had plans. If we had damaged the mantel we would have repaired it. We know that we did not damage the mantel and that the damages were there when we moved itI did not see any photos taken of the mantel after the 1st tenant leftAgain it is very disconcerting to us that we trusted your agent and were disappointed. *** also only told us weeks before the move out date that we had the right to a pre inspection, which we do not have in NJAnd when I texted her possible dates she did not even bother to reply to us.***' s unprofessional conduct resulted in our financial loss and that is very disconcerting, since we were good tenants and always respected the house.I understand that the owners want the house in pre renting conditions but there were tenants.Thank you***

We are a busy firm and have not leaped to respond to your
letter threatening to file a complaint seeking recovery of the entirety of a
security deposit for your tenancy at [redacted]. 
Your letter reflects a misunderstanding of California law, as set forth in the Civil
Code, and...

it is really not our responsibility to explain the termination of a
residential tenancy to you.  Under
adversarial circumstances, that homework is yours to do.
 
While vague about the means by which you seek to lodge a
complaint against this firm or your landlord, understand that this can be
accomplished only in the Small Claims Court holding jurisdiction over zip code
92126.  You may not be represented by an
attorney but must appear yourselves and bring whatever evidence you believe
supports your case as a plaintiff.   The
case will be heard by an administrative law judge.
 
To put it simply, [redacted], we have been in this business a
long time, and if you press this matter we will bring all the materials we
maintain to protect our client—the landlord. 
These will include your signature on the Move In/Move Out unit condition
form and a wealth of photographs that will serve as definitive.
 
This matter will be over very quickly; the court is busy and
has no time for nonsense.  When you moved
into the home you notified us that the premises were not clean enough. You are absolutely entitled to a clean home at
move-in.  [redacted] arranged for our
cleaning service to clean the premises thoroughly within days of your move in,
and you registered no further complaints.  That is the beginning and end of the case. We
are not expected to divine your level of satisfaction, and you may not wait
until after you have moved out, and $450.00 of your $3895.00 deposit has been
withheld for cleaning and repairs, to assert that the original cleaning was not
satisfactory.  The court is familiar with
this method of trying to recover a security deposit by not reporting a maintenance
complaint until there is money in dispute, and I’ve never seen them indulge it.
 
Claims of repairs you made yourselves are valueless.  If you do not report a problem to the
landlord, through us, you are entitled to no consideration, monetary or
otherwise. 
 
The fireplace mantle is also an issue that may be considered
closed before it starts.  You signed the
aforementioned Move In/Move Out unit condition form, noting no deficiencies
with the fireplace, nor do the photographs taken prior to move-in show
any.  The damages, accordingly, had to
have taken place during your tenancy.
 
The issue is closed. 
If you wish to pursue your deposit in Small Claims Court, that is your
right.  I’m simply advising you of what
to expect. Respectfully, [redacted]Broker, D&M Realty and Management