Date: Mon, Jul 18, at 11:AMSubject: ComplaintTo: [redacted] @myRevdex.com.org [redacted] I offered to go to [redacted] ’s home personally over the weekend so as not to inconvenience her to re check the system, she refused, I do not feel as though we were wrong in our diagnoses and repairs performed.I have spoken to all the parties involved including Phil who spoke with her at 7:PM that eveningWe only run emergency service calls in the evenings, and since her air conditioner is/was working just noisy we scheduled her for the next dayShe called and canceled that appointment and refuses to let us return to the house.In good faith I have refunded $she paid for our service and material/parts installedJim W
From: Jim W [redacted] arial, sans-serif;">< [redacted] @selectheatingandcooling.com>Date: Wed, Dec 3, at 4:PMSubject: PDF Document [redacted] , ***.pdfTo: [redacted] < [redacted] @myRevdex.com.org> David I spoke with ** [redacted] and had agreed to honor the warranty that my salesmen had wrote on his proposalI have attached the copy of the proposal that my salesmen had turned into my office for some reason it is different than his copy** [redacted] sent me his copy that had a longer warranty, I am not sure what the mix up was but I agreed to replace the uv light free of charge, we scheduled the replacement and as far as I knew the work was done and he was happy Our warranty is year labor and the manufacture warranties their products for different lengths of time, Honeywell is yearsHow would you like for me to proceed? I would be happy to replace the UV light whenever he can be available Jim W [redacted] Select Heating and Cooling Corporation Burke, Va ###-###-#### ###-###-#### fax www.selectheatingandcooling.com [redacted] @selectheatingandcooling.com
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Jim W [redacted] PresidentJim,Your message to Revdex.com has been transferred to me.Thank you for your effort to look into the matter to resolve the issue.It is noted on Select's Invoice # [redacted] we received on 08/16/that:INVENTIVE MAINTENANCE IS REQUIRED FOR ANY FURTHER EXTERNAL WARRANTY REPAIRSI looked through all the documents I received from Select for the A/C system installation and could not find any information on such requirement.Please send me any related documents or information.Thank you Regards, [redacted] ***
From: Jim W [redacted] Date: Thu, Dec 24, at 10:AMSubject: RE: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>I will resent another check, is that ok? Jim W [redacted] Select AC- [redacted] ***Select Heating and Cooling Corporation [redacted] , Burke, VA ***###-###-#######-###-#### faxwww.selectheatingandcooling.com
We were literally minutes away from leaving town for Thanksgiving when I discovered a plumbing problem in our basement I contacted DM Select of Burke, VA and made arrangements for a service call for later that dayI gave instructions regarding a key and we left town with a lot of anxiety We were still on the road when we received a call from Stephen J who informed us that our problem was a simple fix and he had already taken care of it What a relief! When we returned home we checked the basement and it looked like there had never been a problem We will continue to do all our plumbing, heating and AC business with DM Select and highly recommend them to anyone
Excellent experience The workmen did a great job removing and installing my new HVAC system The price for the new system was very reasonable and they were able to schedule the installation quickly
To whom it may concern:I have reviewed [redacted] complaint and spoke with her on the phone, unfortunately after my tech had made repairs and left the home the water heater stopped workingI don't feel like her concerns were handled in the best manor on my endI have made corrections with my staffs processes for handling our customers concerns and feel confident this will not happen againI have agreed to refund the $ [redacted] had paid for our service and have apologizedWhen servicing older mechanical equipment other problems can occur just after a repair as in her case, [redacted] has contracted wit another company to replace the water heaterI have provided my direct line so that she can contact me directly if she should have any concerns in the future As our reviews indicate we do not have many customer complaints and out reputation is very important to ushopefully with a little coaching this will not happen in the future.Thank you for your time,Jim W [redacted] President DM Select Services
Complaint ID #: [redacted] Bristow, VA [redacted] ###-###-####Assigned to: [redacted] @myRevdex.com.org [redacted] has a plan C service plan with our company and we have had this property scheduled on two occasions10/and 10/19, Our company policy is to call when we are on the way we could not get conformation that someone would be home so we did not go outWe do not normally set times for appointments but I would be happy to if it would help to get this scheduledOn another note [redacted] had authorized us to do some work over the summer and we were unable to get that service scheduledThe only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W [redacted] Select Heating and Cooling Corporation ###-###-#### [redacted] @selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp [redacted] Burke VA [redacted] ###-###-####
Complaint ID #: [redacted] Bristow, VA [redacted] ###-###-####Assigned to: [redacted] @myRevdex.com.org [redacted] has a plan C service plan with our company and we have had this property scheduled on two occasions10/and 10/19, Our company policy is to call when we are on the way we could not get conformation that someone would be home so we did not go outWe do not normally set times for appointments but I would be happy to if it would help to get this scheduledOn another note [redacted] had authorized us to do some work over the summer and we were unable to get that service scheduledThe only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W [redacted] Select Heating and Cooling Corporation ###-###-#### [redacted] @selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp [redacted] Burke VA [redacted] ###-###-####
Fred arrived on time He was very knowledgeable about my system and offered helpful pointers on the heating and humidifying aspects I was very pleased with the PM visit
Revdex.com: Although [redacted] documented their recommendation to replace the system, [redacted] DID NOT inform me that the heating system needs to be replaced before I paid $for the repairTherefore, I feel that a refund is necessary because [redacted] did not communicate the necessity to replace the heating system BEFORE repairing the heating system. I would like to have [redacted] send me the refund check $as soon as possible to resolve this issue Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to the extent the UV Lamp was finally replaced at no cost to me I have to note, however, that it took numerous calls, the filing of this complaint, and the threat of legal action (sending them a copy of the prepared claims form) before they even called me back and agreed to resolve this issue How they handlled the matter was completely unsatisfactory That said, as the lamp has now been replaced, I consider this complaint closed Thank you for your help in resloving it Regards, [redacted]
Date: Mon, Jul 18, at 11:AMSubject: ComplaintTo: [redacted] @myRevdex.com.org [redacted] I offered to go to [redacted] ’s home personally over the weekend so as not to inconvenience her to re check the system, she refused, I do not feel as though we were wrong in our diagnoses and repairs performed.I have spoken to all the parties involved including Phil who spoke with her at 7:PM that eveningWe only run emergency service calls in the evenings, and since her air conditioner is/was working just noisy we scheduled her for the next dayShe called and canceled that appointment and refuses to let us return to the house.In good faith I have refunded $she paid for our service and material/parts installedJim W
From: Jim W [redacted] arial, sans-serif;">< [redacted] @selectheatingandcooling.com>Date: Wed, Dec 3, at 4:PMSubject: PDF Document [redacted] , ***.pdfTo: [redacted] < [redacted] @myRevdex.com.org> David I spoke with ** [redacted] and had agreed to honor the warranty that my salesmen had wrote on his proposalI have attached the copy of the proposal that my salesmen had turned into my office for some reason it is different than his copy** [redacted] sent me his copy that had a longer warranty, I am not sure what the mix up was but I agreed to replace the uv light free of charge, we scheduled the replacement and as far as I knew the work was done and he was happy Our warranty is year labor and the manufacture warranties their products for different lengths of time, Honeywell is yearsHow would you like for me to proceed? I would be happy to replace the UV light whenever he can be available Jim W [redacted] Select Heating and Cooling Corporation Burke, Va ###-###-#### ###-###-#### fax www.selectheatingandcooling.com [redacted] @selectheatingandcooling.com
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Jim W [redacted] PresidentJim,Your message to Revdex.com has been transferred to me.Thank you for your effort to look into the matter to resolve the issue.It is noted on Select's Invoice # [redacted] we received on 08/16/that:INVENTIVE MAINTENANCE IS REQUIRED FOR ANY FURTHER EXTERNAL WARRANTY REPAIRSI looked through all the documents I received from Select for the A/C system installation and could not find any information on such requirement.Please send me any related documents or information.Thank you Regards, [redacted] ***
From: Jim W [redacted] Date: Thu, Dec 24, at 10:AMSubject: RE: [redacted] Rebuttal ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>I will resent another check, is that ok? Jim W [redacted] Select AC- [redacted] ***Select Heating and Cooling Corporation [redacted] , Burke, VA ***###-###-#######-###-#### faxwww.selectheatingandcooling.com
We were literally minutes away from leaving town for Thanksgiving when I discovered a plumbing problem in our basement I contacted DM Select of Burke, VA and made arrangements for a service call for later that dayI gave instructions regarding a key and we left town with a lot of anxiety We were still on the road when we received a call from Stephen J who informed us that our problem was a simple fix and he had already taken care of it What a relief! When we returned home we checked the basement and it looked like there had never been a problem We will continue to do all our plumbing, heating and AC business with DM Select and highly recommend them to anyone
Excellent experience The workmen did a great job removing and installing my new HVAC system The price for the new system was very reasonable and they were able to schedule the installation quickly
To whom it may concern:I have reviewed [redacted] complaint and spoke with her on the phone, unfortunately after my tech had made repairs and left the home the water heater stopped workingI don't feel like her concerns were handled in the best manor on my endI have made corrections with my staffs processes for handling our customers concerns and feel confident this will not happen againI have agreed to refund the $ [redacted] had paid for our service and have apologizedWhen servicing older mechanical equipment other problems can occur just after a repair as in her case, [redacted] has contracted wit another company to replace the water heaterI have provided my direct line so that she can contact me directly if she should have any concerns in the future As our reviews indicate we do not have many customer complaints and out reputation is very important to ushopefully with a little coaching this will not happen in the future.Thank you for your time,Jim W [redacted] President DM Select Services
Complaint ID #: [redacted] Bristow, VA [redacted] ###-###-####Assigned to: [redacted] @myRevdex.com.org [redacted] has a plan C service plan with our company and we have had this property scheduled on two occasions10/and 10/19, Our company policy is to call when we are on the way we could not get conformation that someone would be home so we did not go outWe do not normally set times for appointments but I would be happy to if it would help to get this scheduledOn another note [redacted] had authorized us to do some work over the summer and we were unable to get that service scheduledThe only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W [redacted] Select Heating and Cooling Corporation ###-###-#### [redacted] @selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp [redacted] Burke VA [redacted] ###-###-####
Complaint ID #: [redacted] Bristow, VA [redacted] ###-###-####Assigned to: [redacted] @myRevdex.com.org [redacted] has a plan C service plan with our company and we have had this property scheduled on two occasions10/and 10/19, Our company policy is to call when we are on the way we could not get conformation that someone would be home so we did not go outWe do not normally set times for appointments but I would be happy to if it would help to get this scheduledOn another note [redacted] had authorized us to do some work over the summer and we were unable to get that service scheduledThe only number we have is ###-###-####I would like to do what I can to resolve this.Thank you,Jim W [redacted] Select Heating and Cooling Corporation ###-###-#### [redacted] @selectheatingandcooling.com www.selectheatingandcooling.comSelect Heating and Cooling Corp [redacted] Burke VA [redacted] ###-###-####
Fred arrived on time He was very knowledgeable about my system and offered helpful pointers on the heating and humidifying aspects I was very pleased with the PM visit
Spoke with [redacted] today, she said that she received her check last week
Revdex.com: Although [redacted] documented their recommendation to replace the system, [redacted] DID NOT inform me that the heating system needs to be replaced before I paid $for the repairTherefore, I feel that a refund is necessary because [redacted] did not communicate the necessity to replace the heating system BEFORE repairing the heating system. I would like to have [redacted] send me the refund check $as soon as possible to resolve this issue Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to the extent the UV Lamp was finally replaced at no cost to me I have to note, however, that it took numerous calls, the filing of this complaint, and the threat of legal action (sending them a copy of the prepared claims form) before they even called me back and agreed to resolve this issue How they handlled the matter was completely unsatisfactory That said, as the lamp has now been replaced, I consider this complaint closed Thank you for your help in resloving it Regards, [redacted]