DM Transportation Management Services

11-29-2016To Whom it May Concern:DM Transportation Management Services is a logistics broker (we do not have trucks of our own, but coordinate the transport of goods for customers such as [redacted] , etc.).Unfortunately, in this business, trucks break down, traffic occurs, drivers call in sick, etcand appointments must be rescheduled outside of our controlWe make every effort to keep communication lines open with the consumer if an unfortunate occurrence like this happens, to keep the inconvenience impact as minimal as possible.It appears the pickup was in fact made on 11/19, contrary to the attached letter saying that pickup was missed for a 3rd timeSee attached.If the consumer is seeing something different, please feel free to have them call me directly at the number below.Please let us know what else we can do to resolve the matter and have the complaint removed from our Revdex.com profile.Thank you,Michael LGeneral Manager