Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I did contact the company times thru the my salesman and he said he contacted the office and I would receive a callWhen I put this complaint in I did get a call from the company and they were prompt to send the installer out to evaluate the problemI was then told by the installer my sales rep was no longer w the companyFactory Direct has been very good communicating w me about what the process will be for the repairs neededIt so far is being handled very timely Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I did contact the company times thru the my salesman and he said he contacted the office and I would receive a callWhen I put this complaint in I did get a call from the company and they were prompt to send the installer out to evaluate the problemI was then told by the installer my sales rep was no longer w the companyFactory Direct has been very good communicating w me about what the process will be for the repairs neededIt so far is being handled very timely Regards, [redacted]