DMA Tax & Accounting Reviews (2)
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DMA Tax & Accounting Rating
Description: Accountants, Accounting Services, Accountants - Certified Public, Offices of Certified Public Accountants (NAICS: 541211)
Address: 5700 Monona Dr, Monona, Wisconsin, United States, 53716-3135
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+1 (608) 221-8850 |
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STAY AWAY if you value customer service. Let me start by stating I was a customer here for 7 years. The new owner does not seem to value keeping appointments or respecting clients. I have NEVER been treated so rudely by staff and even worse, Dale (the owner here) will not pick up the phone or return messages to discuss the negative experiences. It appears to be standard procedure here to take an appointment, only to bump you when a bigger fish comes along leaving you hanging. If you attempt to question this, prepare to be disrespected and lied to be the staff.
When I tried to speak to Dale directly about what is going on, I was met with a stonewall, followed by a letter telling me to take my business elsewhere. Wow! I guess some people just don't care about the customer. As a business owner myself, I can not fathom treating my customers this way. I will be much happier elsewhere.
Our experience has been above and beyond what any other accountant has provided us. Every call is returned and every question answered. The staff has been wonderful and very respectful. We had been with Fred for 3 years first and when Dale bought the business have been with him ever since for 7 years. Dale has helped us with our business and our personal taxes. When it was time to sell our business Dale guided us through, and when it was time for us to sell our farm, Dale guided us again. I would recommend Dale to anyone.