The idea of the warranty is to help customers after the purchase of the vehicle because all used cars will eventually break down. Even if you buy a brand new car there are many cases of unknown defects which will cause the vehicle to break down 50 miles down the road. Our goal is not to...
mislead our customers but to offer a product that actually works in these type of cases. In your case, we made an appointment for you at a trusted shop and told you that we will handle this issue and did not ask you to pay out of pocket. You missed your appointment and never contacted us since then. You then procedeed to sue the company and lost the case as well. We are not in the business of misleading customers, the free warranty we offer actually works and in rare cases where the damage is over a certain amount, that is when we step in and pay out. You did not give us the opportunity to help you, instead you demanded us to pay you an outragous amount and threatened to sue us. Not to mention the fact that you had your own mechanic inspect the vehicle before you purchased it, and he did not find any serious issues. We sincerity apologize for any inconvenience this has caused, we hope for the best in the future. This experience has taught us alot. “Your most unhappy customers are your greatest source of learning.” – [redacted]
The idea of the warranty is to help customers after the purchase of the vehicle because all used cars will eventually break down. Even if you buy a brand new car there are many cases of unknown defects which will cause the vehicle to break down 50 miles down the road. Our goal is not to...
mislead our customers but to offer a product that actually works in these type of cases. In your case, we made an appointment for you at a trusted shop and told you that we will handle this issue and did not ask you to pay out of pocket. You missed your appointment and never contacted us since then. You then procedeed to sue the company and lost the case as well. We are not in the business of misleading customers, the free warranty we offer actually works and in rare cases where the damage is over a certain amount, that is when we step in and pay out. You did not give us the opportunity to help you, instead you demanded us to pay you an outragous amount and threatened to sue us. Not to mention the fact that you had your own mechanic inspect the vehicle before you purchased it, and he did not find any serious issues. We sincerity apologize for any inconvenience this has caused, we hope for the best in the future. This experience has taught us alot. “Your most unhappy customers are your greatest source of learning.” – [redacted]