DMG Realty Group

Initial Business Response / [redacted] (1000, 5, 2014/08/06) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com To whom it may concern; This correspondence is in response to the complaint referenced above and to address repair costs and charges for services renderedOur staff discussed services and fees over the phone and when presenting the agreement to Landlord in person before signingOur office has acted in accordance with the Management Agreement which enable the company to attend tenant's complains and to maintain the property in good repair Repairs were addressed with landlord before and after tenant first moved inIn order to ease the payment, the Landlord was given the ability to pay for repairs upon receiving invoices or have such cots deducted from future rents As of today no payment has been made by landlord and there are outstanding work orders related to water seepage in the basement and a water leakSuch work orders have not been attended due to owner instructionsOwner was sent by mail and email a copy of the Chicago Landlords-Tenant Ordinance on June a lawsuit is pending and is set for hearing a August Our office is looking to end agreement and get compensated for services rendered and hope to resolve this matter as soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] DID NOT PERFORM THE WORK THAT HE IS CLAIMINGPICTURES AND DOCUMENTS WILL BE PRESENTED BY AUGUST 21, Final Business Response / [redacted] (4000, 11, 2014/09/03) */ This correspondence is in response to the rebuttal submitted by Mrs [redacted] to the first response to her complaintI deny all allegations in Mrs***'s complaint and furthermore state that this matter is in litigation in the 6th municipal district of the circuit court of cook county IllinoisI respectfully request that this complaint be closed and allow this matter to be resolved in court

Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@dmgpm.com Greetings We thank you for bringing this matter to our attentionMy office contacted Miss [redacted] on March Shortly after we received the complaintWe informed Miss [redacted] that not work order was received prior to the complaint and a work order was submitted and executed the same day

I hired DMG to manage several of my properties in chicago and indiana, a total of propertiesI communicated directly with Gabriela and PabloGabriela helped me with onboarding and understand all of the financials of my property, handled all bill payments, communicated eith third party vendors as needed and was and continues to be very responsive to all my emails and callsPablo also very helpful with handling the contracting and repairsI am very grateful to have such a wonderul team manage my properties for over years! If you are considering DMG, know you are in good hands

Initial Business Response /* (1000, 5, 2014/07/23) */
Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
To whom it may concern;
This letter is in response to the complaint referenced aboveTenant has not cooperated with our
office and has avoided contact with our staffOur office took over the property in March and a "New Management Notice" was sent however mail came back unclaimed (see attachment)We were able to contact the tenant by phone soon after and inquire about the rent payment and were notified of an issue with the stove and no power in the bathroom, we advised the tenant that our we would follow up to schedule an appointment the same weekWe in repeated occasions tried to contact tenant thereafter in order to access the unitIn one occasion tenant was found outside but went into his unit when he saw our manager and did not answer the door when knocked onWe are aware of a dog in the unit and it is our practice not to access the unit unless someone is there for safety reasons
We were finally able to contact the tenant in person on Saturday June 21st at noon and delivered a five day notice herein attached and instructed him to contact our office on Monday, no call was receivedAs of today a lawsuit for unpaid rent and possession has been filedWe also contacted the tenant and an appointment was set for Friday July 25th to access the unitWe look forward to making any repairs if needed and collect rents due
Sincerely:
***
Property Manager

I'd like to personally thank you guys at DMG especially Mr*** for his attention to the details type of service that he gives on all projects , small or large, and his expertise in getting them done start to finished exactly how you want, and they are suppose to be done, and in a timely manor,again i'd to say THANKS***

Initial Business Response /* (1000, 5, 2014/08/22) */
Contact Name and Title: *** J ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
This correspondence is in response to the complaint referenced above and to address the rental application presented by Mr***
for his clientWe followed our application process which provides all prospects the ability to apply for any of our properties as long as the unit is available and no lease agreement has been signed
We are happy to work with leasing agents and facilitate showing for their clientsIn fact the majority of our properties are leased by cooperating with other leasing agenciesFurthermore our website enable prospects to apply for rental considerationOur front desk which schedules for appointments with other agents follow through once an application or interest to apply is expressed
Our office first spoke with Mr*** on August On the same day our office emailed him a copy of the application with instruction that clearly states as follow "Your application will not be considered complete unless 1)A non refundable forty five ($45) application fee is attached to the rental application."
The application along with initialed instructions were emailed back to our office on August 14, however no application fee was includedOur office contacted Mr*** on August and informed him that his application was incomplete and that his client was required to pay for his screening in order for the application to be considered
The application fee was paid on August 20th, our office then proceeded to obtain a credit report dated 08/20/and ran a background search in cook county
All completed applications including Mr***'s client were presented for consideration to Management on August Our office called Mr*** that same day and informed him that another applicant had been chosen
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These are all lies!!!! I made ALL contact and NO mention of an application fee was madeIt's own website doesn't even mention an application feeDMG gave me client the runaround

Great Company,Great Services and Great Staf!

Initial Business Response /* (1000, 5, 2014/07/07) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
This correspondence is in response to the complaint referenced above and to address repairs costs and utilities expenses charged to...

the Tenant's security deposit. Our office is at no fault and has the contractual right to deduct for water and sewer cost which are the tenants responsibility according to the lease thus pay for repairs needed to bring the unit to its original move in condition when the tenant moved in.
The tenant first moved into our property in May 23 2013 and moved out June 3 2014. As noticed in the move-in/move-out form, the property was found in good condition upon the tenant moving in. Such move-in inspection is conducted with the tenant when signing the lease and taking possession, at that point the tenant is giving a chance to point out any repairs needed or issues with the property.
During tenancy our office attended several service calls and made repairs in timely manner including sewer backup caused by storms in the area.
As customary we conducted a final inspection once the tenant had moved out and turned all keys to our office. We related personally to the tenant that some of the walls needed to be painted. Such cost was deducted along with water expenses (see lease, page 3) and 3 days owed in rents for June 2014. We mailed a refund check for $135.94 to the tenant on June 20 2014.
For breakdown of the charges refer to the attachment.

I can't say enough good things about DMG Realty Group's remodeling/construction team Pablo [redacted] and Alejandro [redacted]. I have been so blessed and impressed on the knowledge this one team brings to home renovation. They care and are honest, two characteristics missing in our world today. Every team member assigned to our project was original and skilled in their craft, friendly, caring, kind and experienced. Roberto, outstanding designer, Juan, a true extraordinary craftsman, they all are our extended family now! Pablo's expert concern and knowledge has helped us improve our home and enjoy what we worked hard to provide, a wonderful home and resting place to enjoy and entertain others. Do not hesitate to meet them and let them become your team. Thank you will never be enough. God bless you all.

Initial Business Response /* (1000, 5, 2014/08/06) */
Contact Name and Title: [redacted] [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
To whom it may concern;
This correspondence is in response to the complaint referenced above and to address repair costs and...

charges for services rendered. Our staff discussed services and fees over the phone and when presenting the agreement to Landlord in person before signing. Our office has acted in accordance with the Management Agreement which enable the company to attend tenant's complains and to maintain the property in good repair.
Repairs were addressed with landlord before and after tenant first moved in. In order to ease the payment, the Landlord was given the ability to pay for repairs upon receiving invoices or have such cots deducted from future rents.
As of today no payment has been made by landlord and there are outstanding work orders related to water seepage in the basement and a water leak. Such work orders have not been attended due to owner instructions. Owner was sent by mail and email a copy of the Chicago Landlords-Tenant Ordinance on June 6 2014. a lawsuit is pending and is set for hearing a August 6 2014.
Our office is looking to end agreement and get compensated for services rendered and hope to resolve this matter as soon as possible.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] DID NOT PERFORM THE WORK THAT HE IS CLAIMING. PICTURES AND DOCUMENTS WILL BE PRESENTED BY AUGUST 21, 2014.
Final Business Response /* (4000, 11, 2014/09/03) */
This correspondence is in response to the rebuttal submitted by Mrs. [redacted] to the first response to her complaint. I deny all allegations in Mrs. [redacted]'s complaint and furthermore state that this matter is in litigation in the 6th municipal district of the circuit court of cook county Illinois. I respectfully request that this complaint be closed and allow this matter to be resolved in court.

Initial Business Response /* (1000, 5, 2015/03/20) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@dmgpm.com
Greetings
We thank you for bringing this matter to our attention. My office contacted Miss [redacted] on March 18 Shortly after we received...

the complaint. We informed Miss [redacted] that not work order was received prior to the complaint and a work order was submitted and executed the same day

I hired DMG to manage several of my properties in chicago and indiana, a total of 4 properties. I communicated directly with Gabriela and Pablo. Gabriela helped me with onboarding and understand all of the financials of my property, handled all bill payments, communicated eith third party vendors as needed and was and continues to be very responsive to all my emails and calls. Pablo also very helpful with handling the contracting and repairs. I am very grateful to have such a wonderul team manage my properties for over 2 years! If you are considering DMG, know you are in good hands.