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DMMontague & Associates Custom Group Tour Design & Receptive LLC

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DMMontague & Associates Custom Group Tour Design & Receptive LLC Reviews (2)

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.My original complaint was erroneous in that I was wrong about which contractor did the original work.  Mr. Bruce Kennedy has kindly agreed to help me find a solution.
Regards,
Joel W[redacted]

[redacted]
Mr. [redacted],Good afternoon. Just wanted to take a minute and send you an email, I also left you a voicemail on your phone. It seems there is a misunderstanding concerning your mini split, first thing wanted to address is that we at Kennedy Air did not install your mini split...

equipment,when asked about this broken part from [redacted] who is no longer with [redacted], I suggested that 1. use the contractor that installed it, they may have a labor warranty, 2. the part taken was taken by a [redacted] employee. When contacted recently by [redacted] about this I told him the same thing, we did not install the equipment, [redacted] did ask me about a part but we never had or saw the part in question. I again told him to get thecontractor that they used to install it. I emailed [redacted] asking him to contact you, I guess I should have done it myself.I understand the confusion and would like to speak with you aboutit. I did see your complaint on the Revdex.com and that is why I am writing to you, Westand behind everything we do, if this was my jobthese circles would not have happen. We strive hard to provide an honest service to make sure thecustomers are treated fairly and have a positive experience with Kennedy Air!T hank you for your time, I look forward to hearing from you. Sincerely,Bruce K[redacted]

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