Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Bath Fitter Statement:Bath Fitter met with Mr& Mrs [redacted] on 2/19/for an estimate on a tub surround only for their bathroomThe contract was signed for which consisted of removing the existing surround and replacing with a Bath Fitter seamless acrylic surroundThe installation was on March 10, The installer arrived on March for the installationAfter evaluating the existing surround he explained to Mrs [redacted] that there was no reason to remove their surroundThey wanted to keep as much of the tub as possibleBath Fitter would have to build out the wall, which would result in them loosing space instead of gainingShe agreed and understoodAt the end of the installation the installer explained that he would credit the $charge for not removing the existing surroundThe final invoice was $Mrs [redacted] was happy and signed the completion form at the end of the installationAlthough we respect that Mrs [redacted] is a veteran, it has no bearing on how we treat our customersBath Fitter respects all of their customers the same and appreciate their opinionOn March 11, @ 10:Am, Mr [redacted] called to say he had some concerns about the siliconeHe stated that it appeared to be pulling away from the moldingHe spoke with Hollie, the Office ManagerShe stated that she will look into how soon she can get the technician out there and will call him backMr [redacted] said that was fine to please speak with his wifeThe same day @ 12:PM, Mr [redacted] called again that it appeared the silicone was also cracking under the soap dish and was worried about water getting behind itAgain he spoke with Hollie and advised him that she would get in touch with the technician to schedule for the next day, but would confirm by the end of the business dayHollie called Mrs [redacted] at 5:PM to let her know that the technician would return the next day between 1-PMThe next morning Bath Fitter received a message for the CorpOffice that Mrs [redacted] posted a complaint on facebookHollie called to let Mrs [redacted] know that the technician was not able to make the scheduled appointment but he would do so the next day same timeHollie question about the posted complaint and Mrs [redacted] stated that she jumped the gun and felt like she was not getting a response, even though she was called by the end of the day as stated.Bath Fitter technician arrived on 3/13/@ 2:PM for repair of the silicone The technician re did the silicone where it was necessaryBath Fitter technicians do not have receipts to leave with the customersOn May 4, Mr [redacted] called to say he thought the return wall and the long wall appeared to be buckling towards the bottomMr [redacted] did ask that the original technician not return and Bath Fitter agreed to send another technicianOn May 6, Bath Fitter technician arrived to look at the surroundHe told the customer that he felt that it looked the way it shouldMr [redacted] called the office that afternoon to dispute that the wall was fineHe wanted someone to come look at itWe scheduled to have the owner and a sales consultant meet with Mr [redacted] on May 11, @ 11:AMWhen the office personnel arrived they looked at the wall and explained how Bath Fitter installation isThey agreed that the return wall appeared to be out a bit and would have the office call before end of day to schedule a technician for repair.On May 19, a technician along with the sales consultant arrived to fix the return wall Mr [redacted] was using eighth inch yard sticks as a levelMr [redacted] admitted that they were warpedThe technician asked that he use Bath Fitter level and he didThe technician noticed that there was some movement in the return wallHe cut out the silicone out, which helped relax the wall a bit and showed Mr [redacted] The technician then continue to work with the wall and re silicone when finishedMr [redacted] agreed that it looked better, but wanted compensation for feeling like he was miss lead and his expectations were not metThe sales consultant said that he would ask but felt that the product was installed properly.On June 1, Mr [redacted] called again to state that he felt it was 50% better but still not satisfiedHe was looking for a full refundThe Office Manager said that she would talk with the owner and call him back the next dayHollie, the Office Manager, called the next day and explained that the surround was installed to Bath Fitter standards and that we stand behind our product and would not offer a refundAt that point Mr [redacted] started threatening with Lawyers and courtHollie explained that there was no reason for the threats and for them to go back and forth re-hashing everything, he should do what he feels is bestMr [redacted] then said have a nice day and hung upAt no point was Mr [redacted] told that Bath Fitter would no longer service the productThe product carries a lifetime limited warranty on the acrylic products from manufactures defectsBath Fitter stands behind the quality installation that Mr& Mrs [redacted] received and feel there is no warrant to their complaints or for a refund They signed off of the final installation paperwork along with the service work order, which are attached along with pictures of the installation
Bath Fitter Statement:Bath Fitter met with Mr& Mrs [redacted] on 2/19/for an estimate on a tub surround only for their bathroomThecontract was signed for which consisted of removing the existing surround and replacing with a Bath Fitterseamless acrylic surroundThe installation was on March 10, The installer arrived on March for the installation.After evaluating the existing surround he explained to Mrs [redacted] that there was no reason to remove their surround.They wanted to keep as much of the tub as possibleBath Fitter would have to build out the wall, which would result inthem loosing space instead of gainingShe agreed and understoodAt the end of the installation the installer explainedthat he would credit the $charge for not removing the existing surroundThe final invoice was $Mrs[redacted] was happy and signed the completion form at the end of the installationAlthough we respect that Mrs[redacted] is a veteran, it has no bearing on how we treat our customersBath Fitter respects all of their customers thesame and appreciate their opinion.On March 11, @ 10:Am, Mr [redacted] called to say he had some concerns about the siliconeHe stated that itappeared to be pulling away from the moldingHe spoke with Hollie, the Office ManagerShe stated that she will lookinto how soon she can get the technician out there and will call him backMr [redacted] said that was fine to please speakwith his wifeThe same day @ 12:PM, Mr [redacted] called again that it appeared the silicone was also cracking underthe soap dish and was worried about water getting behind itAgain he spoke with Hollie and advised him that she wouldget in touch with the technician to schedule for the next day, but would confirm by the end of the business dayHolliecalled Mrs [redacted] at 5:PM to let her know that the technician would return the next day between 1-PMThe nextmorning Bath Fitter received a message for the CorpOffice that Mrs [redacted] posted a complaint on facebookHolliecalled to let Mrs [redacted] know that the technician was not able to make the scheduled appointment but he would do sothe next day same timeHollie question about the posted complaint and Mrs [redacted] stated that she jumped the gunand felt like she was not getting a response, even though she was called by the end of the day as stated.Bath Fitter technician arrived on 3/13/@ 2:PM for repair of the siliconeThe technician re did the siliconewhere it was necessaryBath Fitter technicians do not have receipts to leave with the customers.On May 4, Mr [redacted] called to say he thought the return wall and the long wall appeared to be buckling towardsthe bottomMr [redacted] did ask that the original technician not return and Bath Fitter agreed to send anothertechnicianOn May 6, Bath Fitter technician arrived to look at the surroundHe told the customer that he felt thatit looked the way it shouldMr [redacted] called the office that afternoon to dispute that the wall was fineHe wantedsomeone to come look at itWe scheduled to have the owner and a sales consultant meet with Mr [redacted] on May 11,@ 11:AMWhen the office personnel arrived they looked at the wall and explained how Bath Fitter installationisThey agreed that the return wall appeared to be out a bit and would have the office call before end of day toschedule a technician for repair.On May 19, a technician along with the sales consultant arrived to fix the return wallMr [redacted] was using 2eighth inch yard sticks as a levelMr [redacted] admitted that they were warpedThe technician asked that he use BathFitter level and he didThe technician noticed that there was some movement in the return wallHe cut out the siliconeout, which helped relax the wall a bit and showed Mr [redacted] The technician then continue to work with the wall andre silicone when finishedMr [redacted] agreed that it looked better, but wanted compensation for feeling like he wasmiss lead and his expectations were not metThe sales consultant said that he would ask but felt that the product wasinstalled properly.On June 1,Mr [redacted] called again to state that he felt it was 50% better but still not satisfiedHe was looking fora full refundThe Office Manager said that she would talk with the owner and call him back the next dayHollie, theOffice Manager, called the next day and explained that the surround was installed to Bath Fitter standards and that westand behind our product and would not offer a refundAt that point Mr [redacted] started threatening with Lawyers andcourtHollie explained that there was no reason forthe threats and for them to go back and forth re-hashing everything,he should do what he feels is bestMr [redacted] then said have a nice day and hung upAt no point was Mr [redacted] toldthat Bath Fitter would no longer service the productThe product carries a lifetime limited warranty on the acrylicproducts from manufactures defects.Bath Fitter stands behind the quality installation that Mr& Mrs [redacted] received and feel there is no warrant to theircomplaints or for a refundThey signed off of the final installation paperwork along with the service work order, whichare attached along with pictures of the installation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Bath Fitter Statement:Bath Fitter met with Mr& Mrs [redacted] on 2/19/for an estimate on a tub surround only for their bathroomThe contract was signed for which consisted of removing the existing surround and replacing with a Bath Fitter seamless acrylic surroundThe installation was on March 10, The installer arrived on March for the installationAfter evaluating the existing surround he explained to Mrs [redacted] that there was no reason to remove their surroundThey wanted to keep as much of the tub as possibleBath Fitter would have to build out the wall, which would result in them loosing space instead of gainingShe agreed and understoodAt the end of the installation the installer explained that he would credit the $charge for not removing the existing surroundThe final invoice was $Mrs [redacted] was happy and signed the completion form at the end of the installationAlthough we respect that Mrs [redacted] is a veteran, it has no bearing on how we treat our customersBath Fitter respects all of their customers the same and appreciate their opinionOn March 11, @ 10:Am, Mr [redacted] called to say he had some concerns about the siliconeHe stated that it appeared to be pulling away from the moldingHe spoke with Hollie, the Office ManagerShe stated that she will look into how soon she can get the technician out there and will call him backMr [redacted] said that was fine to please speak with his wifeThe same day @ 12:PM, Mr [redacted] called again that it appeared the silicone was also cracking under the soap dish and was worried about water getting behind itAgain he spoke with Hollie and advised him that she would get in touch with the technician to schedule for the next day, but would confirm by the end of the business dayHollie called Mrs [redacted] at 5:PM to let her know that the technician would return the next day between 1-PMThe next morning Bath Fitter received a message for the CorpOffice that Mrs [redacted] posted a complaint on facebookHollie called to let Mrs [redacted] know that the technician was not able to make the scheduled appointment but he would do so the next day same timeHollie question about the posted complaint and Mrs [redacted] stated that she jumped the gun and felt like she was not getting a response, even though she was called by the end of the day as stated.Bath Fitter technician arrived on 3/13/@ 2:PM for repair of the silicone The technician re did the silicone where it was necessaryBath Fitter technicians do not have receipts to leave with the customersOn May 4, Mr [redacted] called to say he thought the return wall and the long wall appeared to be buckling towards the bottomMr [redacted] did ask that the original technician not return and Bath Fitter agreed to send another technicianOn May 6, Bath Fitter technician arrived to look at the surroundHe told the customer that he felt that it looked the way it shouldMr [redacted] called the office that afternoon to dispute that the wall was fineHe wanted someone to come look at itWe scheduled to have the owner and a sales consultant meet with Mr [redacted] on May 11, @ 11:AMWhen the office personnel arrived they looked at the wall and explained how Bath Fitter installation isThey agreed that the return wall appeared to be out a bit and would have the office call before end of day to schedule a technician for repair.On May 19, a technician along with the sales consultant arrived to fix the return wall Mr [redacted] was using eighth inch yard sticks as a levelMr [redacted] admitted that they were warpedThe technician asked that he use Bath Fitter level and he didThe technician noticed that there was some movement in the return wallHe cut out the silicone out, which helped relax the wall a bit and showed Mr [redacted] The technician then continue to work with the wall and re silicone when finishedMr [redacted] agreed that it looked better, but wanted compensation for feeling like he was miss lead and his expectations were not metThe sales consultant said that he would ask but felt that the product was installed properly.On June 1, Mr [redacted] called again to state that he felt it was 50% better but still not satisfiedHe was looking for a full refundThe Office Manager said that she would talk with the owner and call him back the next dayHollie, the Office Manager, called the next day and explained that the surround was installed to Bath Fitter standards and that we stand behind our product and would not offer a refundAt that point Mr [redacted] started threatening with Lawyers and courtHollie explained that there was no reason for the threats and for them to go back and forth re-hashing everything, he should do what he feels is bestMr [redacted] then said have a nice day and hung upAt no point was Mr [redacted] told that Bath Fitter would no longer service the productThe product carries a lifetime limited warranty on the acrylic products from manufactures defectsBath Fitter stands behind the quality installation that Mr& Mrs [redacted] received and feel there is no warrant to their complaints or for a refund They signed off of the final installation paperwork along with the service work order, which are attached along with pictures of the installation
Bath Fitter Statement:Bath Fitter met with Mr& Mrs [redacted] on 2/19/for an estimate on a tub surround only for their bathroomThecontract was signed for which consisted of removing the existing surround and replacing with a Bath Fitterseamless acrylic surroundThe installation was on March 10, The installer arrived on March for the installation.After evaluating the existing surround he explained to Mrs [redacted] that there was no reason to remove their surround.They wanted to keep as much of the tub as possibleBath Fitter would have to build out the wall, which would result inthem loosing space instead of gainingShe agreed and understoodAt the end of the installation the installer explainedthat he would credit the $charge for not removing the existing surroundThe final invoice was $Mrs[redacted] was happy and signed the completion form at the end of the installationAlthough we respect that Mrs[redacted] is a veteran, it has no bearing on how we treat our customersBath Fitter respects all of their customers thesame and appreciate their opinion.On March 11, @ 10:Am, Mr [redacted] called to say he had some concerns about the siliconeHe stated that itappeared to be pulling away from the moldingHe spoke with Hollie, the Office ManagerShe stated that she will lookinto how soon she can get the technician out there and will call him backMr [redacted] said that was fine to please speakwith his wifeThe same day @ 12:PM, Mr [redacted] called again that it appeared the silicone was also cracking underthe soap dish and was worried about water getting behind itAgain he spoke with Hollie and advised him that she wouldget in touch with the technician to schedule for the next day, but would confirm by the end of the business dayHolliecalled Mrs [redacted] at 5:PM to let her know that the technician would return the next day between 1-PMThe nextmorning Bath Fitter received a message for the CorpOffice that Mrs [redacted] posted a complaint on facebookHolliecalled to let Mrs [redacted] know that the technician was not able to make the scheduled appointment but he would do sothe next day same timeHollie question about the posted complaint and Mrs [redacted] stated that she jumped the gunand felt like she was not getting a response, even though she was called by the end of the day as stated.Bath Fitter technician arrived on 3/13/@ 2:PM for repair of the siliconeThe technician re did the siliconewhere it was necessaryBath Fitter technicians do not have receipts to leave with the customers.On May 4, Mr [redacted] called to say he thought the return wall and the long wall appeared to be buckling towardsthe bottomMr [redacted] did ask that the original technician not return and Bath Fitter agreed to send anothertechnicianOn May 6, Bath Fitter technician arrived to look at the surroundHe told the customer that he felt thatit looked the way it shouldMr [redacted] called the office that afternoon to dispute that the wall was fineHe wantedsomeone to come look at itWe scheduled to have the owner and a sales consultant meet with Mr [redacted] on May 11,@ 11:AMWhen the office personnel arrived they looked at the wall and explained how Bath Fitter installationisThey agreed that the return wall appeared to be out a bit and would have the office call before end of day toschedule a technician for repair.On May 19, a technician along with the sales consultant arrived to fix the return wallMr [redacted] was using 2eighth inch yard sticks as a levelMr [redacted] admitted that they were warpedThe technician asked that he use BathFitter level and he didThe technician noticed that there was some movement in the return wallHe cut out the siliconeout, which helped relax the wall a bit and showed Mr [redacted] The technician then continue to work with the wall andre silicone when finishedMr [redacted] agreed that it looked better, but wanted compensation for feeling like he wasmiss lead and his expectations were not metThe sales consultant said that he would ask but felt that the product wasinstalled properly.On June 1,Mr [redacted] called again to state that he felt it was 50% better but still not satisfiedHe was looking fora full refundThe Office Manager said that she would talk with the owner and call him back the next dayHollie, theOffice Manager, called the next day and explained that the surround was installed to Bath Fitter standards and that westand behind our product and would not offer a refundAt that point Mr [redacted] started threatening with Lawyers andcourtHollie explained that there was no reason forthe threats and for them to go back and forth re-hashing everything,he should do what he feels is bestMr [redacted] then said have a nice day and hung upAt no point was Mr [redacted] toldthat Bath Fitter would no longer service the productThe product carries a lifetime limited warranty on the acrylicproducts from manufactures defects.Bath Fitter stands behind the quality installation that Mr& Mrs [redacted] received and feel there is no warrant to theircomplaints or for a refundThey signed off of the final installation paperwork along with the service work order, whichare attached along with pictures of the installation