DMR Communications

Dear Mr [redacted] / CFR Line DMR-1001904: As with our previous response DMR Communications found the following: All issues have been properly recorded; we have no record of your account being completely ‘Down’ all issues were reported as ‘Slow Internet’ Several of the ‘Slow Internet’ issues were caused by your own internal router for which DMR Communications has not control, nor responsibility The remaining ‘Slow Internet’ issues were found to be caused by an overload of the allocated bandwidth brought upon by your company’s growing needs, and poor network management by your network administrator Mr [redacted] was promptly notified our findings which prompted Mr [redacted] to enter in to several service agreements for higher bandwidth to match their growing needs Through your time with DMR Communications we continued to upgrade your bandwidth to match your growing needsDMR Communications made priority to review, escalated, and resolve any issues you reported CFR Line signed a two year contract with DMR Communications on December 7th, to upgrade to a 10xMetro Ethernet ConnectionThe contract became effective on the service upgrade date of December 14th, Per item of our Master Service Agreement which states: “This Agreement defines the Term of each Supplement, which shall be three (3) years from the Effective Date of each Supplement (‘’Initial Term”)Each Supplement will be automatically renewed for an equivalent Term (“Renewal Term”) upon expiration of the Initial Term or the immediately preceding Renewal Term, unless (i) earlier terminated; or (ii) written notice has been given by either party at least sixty (60) days prior to the end of the then current Term, that such party does not consent to renewal‘Term’ shall mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’ As the contract became effective on December 14th, 2011; your contract automatically renewed on December 14th, for a two year termTherefore, your account was under contract until December 14th, On Friday November 28th, 2014, DMR Communications received an email from you which stated: ‘Dear All, we hereby cancel all our internet circuits with you Please let me know if you need me to fill out any additional paperworkBe advised that the cancellation date is Today 11/28/Registered mail about that was sent out as well.’ Since your account was under contract until December 14th, and you requested to cancel services on November 28th, well before the contract end date; you are in breach of your contract Per item of your Master Service Agreement: ‘’.......the Customer will be required to pay, as an Early Termination Charge, and not as a penalty, in addition to all accrued but unpaid charges through the date of such termination, the amount obtained by multiplying the individual MVCs by the remaining number of months left in the Initial Term or Renewal Term, as applicable .......” ‘’MVC is defined as the average of the third and fourth months’ invoices from the effective date of each Supplement.......’’ Therefore, the early termination fees apply Sincerely, DMR Communications Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[After carefully reading the reply, consulting with accounting and management, we have to reject this answer as insufficientFirst, we had not just or incidents regarding DMR's poor serviceThere were constant (reported&recorded) downtimes and a LOT of communication about itPlease also read other complaints to get a complete picture about their business practicesThere were +$50,on damages alone in one month because DMR failed to deliver on their SLAWe are willing to pay early termination fees if DMR reimburse us for damages firstOne more thing about this company: Even after having email conversations for years and this response comes 3!years after our initial reportThey (still) can't spell my name right in a compliant response to the Revdex.com...]
Regards,
*** ***

Dear Mrs***/ *** * *** Construction DMR-1001711On March 20th, Mrs*** reported a slow internet connection; a support ticket was promptly openOur initial review showed your internet service stable providing 10.2Mb of internet speed; however, we found your office was
overloading the upload speedWe also found the overloading was cause by uploading extremely large file to the Efax service; the Efax service then stopThis was promptly communicated to your officeMrs*** did not agree with our findingsYour office contacted an independent technician (Geek squad) who confirmed our service is up, and working at optimal conditions; however, your Company is maxing out the allocated bandwidthTicket was closedIn order to match your office’s growing needs a Dual DSL was offered to Mrs***She declined.DMR Communications received an LSR request to port out your numbersThe LSR named Mr*** *** as the authorizing party for the port out requestSince we do not have any record naming Mr*** *** as the authorized user of your account, and he is not a signatory of the contractThe LSR was rejectedYour new service provider attempted to port out your numbers several more times, with Mr*** *** as the authorizing party, again all these attempts were rejected.Your Company moved the internet portion of your service to your new internet providerOur equipment was then disconnectedSince your lines had not ported over, and our equipment was disabled your second line ceased to function properlyYour main line continued to work since it was riding on our circuit as an analog line.On April 30th, MrsDanielle *** called in extremely upset requesting to speak to a manager to inquire as to why your lines were not being release to you new providerYour call was transferred to the Porting DepartmentThe Porting Department provided you with all the information needed for you to port out your numbersA new LSR was submitted by your new service provider with a requested due date of May 8th, This LSR was granted.Sincerely, DMR Communications Inc

DMR Communications, in an effort achieve customer customer satisfaction: Our representative visited Mrs***, and addressed the concerns she mentioned in her complaintFurthermore, our representative help resolve the issues with the Auto AttendantsAll line issues were addressed,
and resolvedMrs*** in turned signed a new agreement with DMR Communications with preferential pricing thus addressing her contract concerns as well.Sincerely,DMR Communications

Dear
Mr. [redacted]/ CFR Line DMR-1001904:
As with our previous response DMR
Communications found the following:
All
issues have been properly recorded; we have no record of your account being completely
‘Down’ all issues were reported as ‘Slow Internet’.
Several of the ‘Slow Internet’ issues were
caused by your own internal router for which DMR Communications has not control,
nor responsibility.
The remaining ‘Slow Internet’ issues were
found to be caused by an overload of the allocated bandwidth brought upon by
your company’s growing needs, and poor network management by your network
administrator.  Mr. [redacted] was promptly
notified our findings which prompted Mr. [redacted] to enter in to several service
agreements for higher bandwidth to match their growing needs.
Through
your time with DMR Communications we continued to upgrade your bandwidth to
match your growing needs. DMR Communications made priority to review,
escalated, and resolve any issues you reported.
CFR Line signed a two year contract with DMR
Communications on December 7th, 2011 to upgrade to a 10x10 Metro Ethernet
Connection. The contract became effective on the service upgrade date of
December 14th, 2011.
Per item 7 of our Master Service Agreement
which states:
“This Agreement defines the Term of each Supplement, which shall
be three (3) years from the Effective Date of each Supplement (‘’Initial
Term”). Each Supplement will be automatically renewed for an equivalent Term
(“Renewal Term”) upon expiration of the Initial Term or the immediately
preceding Renewal Term, unless (i) earlier terminated; or (ii) written notice
has been given by either party at least sixty (60) days prior to the end of the
then current Term, that such party does not consent to renewal. ‘Term’ shall
mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’.
As the contract became effective on December
14th, 2011; your contract automatically renewed on December 14th, 2013 for a
two year term. Therefore, your account was under contract until December 14th,
2015.
On Friday November 28th, 2014, DMR
Communications received an email from you which stated:
‘Dear All, we hereby cancel all our internet circuits with you.
Please let me know if you need me to fill out any additional paperwork. Be
advised that the cancellation date is Today 11/28/14. Registered mail about
that was sent out as well.’
Since your account was under contract until
December 14th, 2015 and you requested to cancel services on November 28th, 2104
well before the contract end date; you are in breach of your contract.
Per item 18 of your Master Service Agreement:
‘’.......the Customer will be required to pay, as an Early
Termination Charge, and not as a penalty, in addition to all accrued but unpaid
charges through the date of such termination, the amount obtained by
multiplying the individual MVCs by the remaining number of months left in the
Initial Term or Renewal Term, as applicable .......”
‘’....... MVC is defined as the average of the third and
fourth months’ invoices from the effective date of each Supplement.......’’
Therefore, the early termination fees apply.
Sincerely,
DMR Communications Inc.

Dear Mr.
[redacted]/ Premier Tax Services [redacted]:
 
Premier
Tax Services signed a one year contract with DMR Communications on August
21st, 2013. The contract became effective on the service
installation date of September 4th, 2013.
 
Per
item 7 of our Master Service...

Agreement which states: “This Agreement defines the Term of each
Supplement, which shall be three (3) years from the Effective Date of each
Supplement (‘’Initial Term”). Each Supplement will be automatically renewed for
an equivalent Term (“Renewal Term”) upon expiration of the Initial Term or the
immediately preceding Renewal Term, unless (i) earlier terminated; or (ii)
written notice has been given by either party at least sixty (60) days prior to
the end of the then current Term, that such party does not consent to renewal.
‘Term’ shall mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’. As the contract became effective
on September 4th, 2013; your contract automatically renewed on September
4th, 2014 for a year term. Again, on September 4th, 2015,
your contract automatically renewed for a one year term. Therefore, your
account is under contract until September 4th, 2016.
 
Prior
to your departure from DMR Communications, our customer services department
reached out to you several times. During these calls our representatives thoroughly
explained the Early Terminations Fee, and sent a copy of the signed contract to
[redacted].
 
On September
2th, 2015 at 1005hrs DMR Communications granted an LSR to your new
service provider with a desired of September 8th, 2015. Your service
was successfully transferred to your new service provider.
 
With
your port out request you are in breach of your contract. Per item 18 of your
Master Service Agreement:
 
‘’…….the
Customer will be required to pay, as an Early Termination Charge, and not as a
penalty, in addition to all
accrued but
unpaid charges through the date of such termination, the amount obtained by
multiplying the
individual MVCs
by the remaining number of months left in the Initial Term or Renewal Term, as
applicable .......”
 
‘’……. MVC is
defined as the average of the third and fourth months’ invoices from the
effective date of each
Supplement…….’’
 
Therefore,
the early termination fees apply.
 
 
Sincerely,
DMR
Communications Inc.

Dear Mr. [redacted]/ CFR Line DMR-1001904:After careful consideration of your account DMR Communications found the following:You reported an issue with your internet service on 12/09/2011; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was...

found the issues were caused by your own internal router. You were immediately notified of the findings. Service ticket was closed.On or about 4/25/2012 you reported slow internet connection; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found that someone at your office was using more than 85% of your bandwidth. You were immediately notified of the findings to which you stated you would review your own firewall to determine who was overloading your bandwidth. Service ticket was closed.Through this time we continued to upgrade your bandwidth to match your growing needs. DMR Communications made priority to review, escalated, and resolve any issues you reported.CFR Line signed a two year contract with DMR Communications on December 7th, 2011 to upgrade to a 10x10 Metro Ethernet Connection. The contract became effective on the service upgrade date of December 14th, 2011.Per item 7 of our Master Service Agreement which states:“This Agreement defines the Term of each Supplement, which shall be three (3) years from the Effective Date of each Supplement (‘’Initial Term”). Each Supplement will be automatically renewed for an equivalent Term (“Renewal Term”) upon expiration of the Initial Term or the immediately preceding Renewal Term, unless (i) earlier terminated; or (ii) written notice has been given by either party at least sixty (60) days prior to the end of the then current Term, that such party does not consent to renewal. ‘Term’ shall mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’.As the contract became effective on December 14th, 2011; your contract automatically renewed on December 14th, 2013 for a two year term. Therefore, your account was under contract until December 14th, 2015.On Friday November 28th, 2014, DMR Communications received an email from you which stated:‘Dear All, we hereby cancel all our internet circuits with you. Please let me know if you need me to fill out any additional paperwork. Be advised that the cancellation date is Today 11/28/14. Registered mail about that was sent out as well.’Since your account was under contract until December 14th, 2015 and you requested to cancel services on November 28th, 2104 well before the contract end date; you are in breach of your contract.Per item 18 of your Master Service Agreement:‘’.......the Customer will be required to pay, as an Early Termination Charge, and not as a penalty, in addition to all accrued but unpaid charges through the date of such termination, the amount obtained by multiplying the individual MVCs by the remaining number of months left in the Initial Term or Renewal Term, as applicable .......”‘’....... MVC is defined as the average of the third and fourth months’ invoices from the effective date of each Supplement.......’’Therefore, the early termination fees apply.Sincerely, DMR Communications Inc.

Our contract text is written in size 10  Ariel font.  This is a quite normal size for a business document.  The term of the contract is stated in the first paragraph on page 2 with the words  7. Term both underlined and in bold.Other sections of the contract including section 6. Events of Default talk about how the customer can cancel the contract if DMR is not able to perform our side.If you do not have a copy of the contract you signed and initialed, you can contact our billing department at 714 338-8807 to obtain a copy for your records.Thank youDMR Communications.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This contract is unfair  in its content and the  nature in which the information is hidden in fine print. To have an op out requirement with no option for cancellation is unbelievable. This is clearly an unfair business practice.
Regards,
[redacted]

Review: We were DMR customer since 2010 and always had problems with this company. We had internet service with them and despite a lot of service interruptions, it was a nightmare to deal with them.

Changing to a different provider wasn't an option because we signed a 3 year contract in 2010. After a lot of problems with speed and, confirmed, outages we upgraded to higher speed. Their promise was higher speed and better/stable service. I personally ask them NOT to extend the contract after the end of the term, verbally and by email. They confirmed that we are on month to month after the 3 year contract.

Now, after we got our fast fiber-optic circuit from TWC and canceled their "services", we received an +$18K invoice together with an delinquent status and a threat to disconnect the (already disconnected) service. This invoice includes a $12K early termination fee. I called the general manager ([redacted]), explained the situation, ask her to help/give me option or settle this outrages bill. She just responded : "sorry I can't help you, and if you don't pay we give it to collections".

After reading all those bad reviews from very angry DMR customers with the exact same issue, i'm wondering why a company like that still has a business licence/is still allowed to operateDesired Settlement: adjust the last bill by taking out the early termination fee.

Business

Response:

Dear Mr. [redacted]/ CFR Line DMR-1001904:After careful consideration of your account DMR Communications found the following:You reported an issue with your internet service on 12/09/2011; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found the issues were caused by your own internal router. You were immediately notified of the findings. Service ticket was closed.On or about 4/25/2012 you reported slow internet connection; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found that someone at your office was using more than 85% of your bandwidth. You were immediately notified of the findings to which you stated you would review your own firewall to determine who was overloading your bandwidth. Service ticket was closed.Through this time we continued to upgrade your bandwidth to match your growing needs. DMR Communications made priority to review, escalated, and resolve any issues you reported.CFR Line signed a two year contract with DMR Communications on December 7th, 2011 to upgrade to a 10x10 Metro Ethernet Connection. The contract became effective on the service upgrade date of December 14th, 2011.Per item 7 of our Master Service Agreement which states:“This Agreement defines the Term of each Supplement, which shall be three (3) years from the Effective Date of each Supplement (‘’Initial Term”). Each Supplement will be automatically renewed for an equivalent Term (“Renewal Term”) upon expiration of the Initial Term or the immediately preceding Renewal Term, unless (i) earlier terminated; or (ii) written notice has been given by either party at least sixty (60) days prior to the end of the then current Term, that such party does not consent to renewal. ‘Term’ shall mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’.As the contract became effective on December 14th, 2011; your contract automatically renewed on December 14th, 2013 for a two year term. Therefore, your account was under contract until December 14th, 2015.On Friday November 28th, 2014, DMR Communications received an email from you which stated:‘Dear All, we hereby cancel all our internet circuits with you. Please let me know if you need me to fill out any additional paperwork. Be advised that the cancellation date is Today 11/28/14. Registered mail about that was sent out as well.’Since your account was under contract until December 14th, 2015 and you requested to cancel services on November 28th, 2104 well before the contract end date; you are in breach of your contract.Per item 18 of your Master Service Agreement:‘’.......the Customer will be required to pay, as an Early Termination Charge, and not as a penalty, in addition to all accrued but unpaid charges through the date of such termination, the amount obtained by multiplying the individual MVCs by the remaining number of months left in the Initial Term or Renewal Term, as applicable .......”‘’....... MVC is defined as the average of the third and fourth months’ invoices from the effective date of each Supplement.......’’Therefore, the early termination fees apply.Sincerely, DMR Communications Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[After carefully reading the reply, consulting with accounting and management, we have to reject this answer as insufficient. First, we had not just 2 or 3 incidents regarding DMR's poor service. There were constant (reported&recorded) downtimes and a LOT of communication about it. Please also read other complaints to get a complete picture about their business practices. There were +$50,000.00 on damages alone in one month because DMR failed to deliver on their SLA. We are willing to pay early termination fees if DMR reimburse us for damages first. One more thing about this company: Even after having email conversations for years and this response comes 3!years after our initial report. They (still) can't spell my name right in a compliant response to the Revdex.com...]

Regards,

Business

Response:

Dear

Mr. [redacted]/ CFR Line DMR-1001904:

As with our previous response DMR

Communications found the following:

All

issues have been properly recorded; we have no record of your account being completely

‘Down’ all issues were reported as ‘Slow Internet’.

Several of the ‘Slow Internet’ issues were

caused by your own internal router for which DMR Communications has not control,

nor responsibility.

The remaining ‘Slow Internet’ issues were

found to be caused by an overload of the allocated bandwidth brought upon by

your company’s growing needs, and poor network management by your network

administrator. Mr. [redacted] was promptly

notified our findings which prompted Mr. [redacted] to enter in to several service

agreements for higher bandwidth to match their growing needs.

Through

your time with DMR Communications we continued to upgrade your bandwidth to

match your growing needs. DMR Communications made priority to review,

escalated, and resolve any issues you reported.

CFR Line signed a two year contract with DMR

Communications on December 7th, 2011 to upgrade to a 10x10 Metro Ethernet

Connection. The contract became effective on the service upgrade date of

December 14th, 2011.

Per item 7 of our Master Service Agreement

which states:

“This Agreement defines the Term of each Supplement, which shall

be three (3) years from the Effective Date of each Supplement (‘’Initial

Term”). Each Supplement will be automatically renewed for an equivalent Term

(“Renewal Term”) upon expiration of the Initial Term or the immediately

preceding Renewal Term, unless (i) earlier terminated; or (ii) written notice

has been given by either party at least sixty (60) days prior to the end of the

then current Term, that such party does not consent to renewal. ‘Term’ shall

mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’.

As the contract became effective on December

14th, 2011; your contract automatically renewed on December 14th, 2013 for a

two year term. Therefore, your account was under contract until December 14th,

2015.

On Friday November 28th, 2014, DMR

Communications received an email from you which stated:

‘Dear All, we hereby cancel all our internet circuits with you.

Please let me know if you need me to fill out any additional paperwork. Be

advised that the cancellation date is Today 11/28/14. Registered mail about

that was sent out as well.’

Since your account was under contract until

December 14th, 2015 and you requested to cancel services on November 28th, 2104

well before the contract end date; you are in breach of your contract.

Per item 18 of your Master Service Agreement:

‘’.......the Customer will be required to pay, as an Early

Termination Charge, and not as a penalty, in addition to all accrued but unpaid

charges through the date of such termination, the amount obtained by

multiplying the individual MVCs by the remaining number of months left in the

Initial Term or Renewal Term, as applicable .......”

‘’....... MVC is defined as the average of the third and

fourth months’ invoices from the effective date of each Supplement.......’’

Therefore, the early termination fees apply.

Sincerely,

DMR Communications Inc.

Review: Several ongoing issues with internet and Voip service. No response to emails written in an attempt to resolve the issues. DMR is now not honoring paragraph 6 of their own contract stating that if DMR cannot reasonably resolve the issues the contract becomes void. We received no answer to numerous emails regarding complaints, nor did we receive any kind of contact. Final email was sent to DMR stating we are voiding contract per paragraph 6 of the contract and switching to a different service, no reply that that email as well. Switched services then received a bill from DMR stating we had to pay out the remainder of our contract. We finally got a response when calling DMR but to no avail, our questions were avoided and they did not wish to resolve the issues or fee in any manner.Desired Settlement: We want the early contract termination fees removed and our account closed with a zero balance.

Business

Response:

Dear Mr. [redacted]/ [redacted] Solutions DMR-1003182:After careful consideration of your account DMR Communications found the following:Your services were installed on 9/9/2013. You reported an issue with one of your IP Phone on 9/12/2013; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found the Ip phone was dialing on its own; the issues were quickly corrected within 20 minutes of your initial report. You were immediately notified of the findings. Service ticket was closed.You reported an issue with your main line on 9/30/2013; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found that the DND(do not disturb) button was active on the Ip phone associated with your main line. The issue was isolated to User Error. You were immediately notified of the findings, and we explained the DND feature. Service ticket was closed.You reported an issue with your call forwarding on 1/20/2014; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found that the Call Forwarding button was not used properly on the IP phone. The issue was isolated to User Error. You were immediately notified of the findings, and we explained the Call forwarding feature. Service ticket was closed.Several other issues were reported; however, the issues were isolated to User Error, and not being able to use the IP phones properly. DMR Communications made priority to review, escalated, and resolve any issues you reported.[redacted] Solutions signed a one year contract with DMR Communications on August 8th, 2013. The contract became effective on the service install date of September 9th, 2013.As the contract became effective on September 9th, 2013; Therefore, your account was under contract until September 9th, 2014.On May 27th, 2014, DMR Communications received an LSR request to port numbers over to your new provider with a Due Date of 6/4/2014. DMR Communications granted your port request. On 6/4/2014 your numbers were ported over to your new provider.Since your account was under contract until September 9th, 2014 and you requested to port services on June 4th, 2014 well before the contract end date; you are in breach of your contract.Per item 18 of your Master Service Agreement:‘’.......the Customer will be required to pay, as an Early Termination Charge, and not as a penalty, in addition to all accrued but unpaid charges through the date of such termination, the amount obtained by multiplying the individual MVCs by the remaining number of months left in the Initial Term or Renewal Term, as applicable .......”‘’....... MVC is defined as the average of the third and fourth months’ invoices from the effective date of each Supplement.......’’Therefore, the early termination fees apply.Sincerely, DMR Communications Inc.

Review: We decided to support a smaller local company, we didn't know we were going to be sacrificing for service on our end. DMR provides our internet service. During the day the internet service is fine from time to time it might slow down, there is no speed. I have had to call and get bandwidth or speed altered on THEIR end. I have had equipment replaced. Circuit outage left me with no internet access for 2 days in my business, which is how I am able to communicate with my customers. I need to send layouts and proofs so that I can move ahead with projects. This slows down the interaction and time table I have with my customers. If there is no communication than I have to deal with unhappy customers.Desired Settlement: I wish to not deal with DMR Communications anymore and I want my contract terminated! Since there was misrepresentation on their part. Please educate the sales personnel, be honest and not just out to hustle the customers and get the deals or MEET the quota!!!

Business

Response:

Dear Mrs. [redacted]/ [redacted] Factory DMR-1003070:After careful consideration of your account DMR Communications found the following:Your services were installed on 6/26/2013. You reported an issue with your internet on 9/9/2013; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. Our representative worked with you over the phone; He asked you to trace cables, and to make sure they were properly connected. Together with you we found the cables had been pulled from our equipment. Service ticket was closed.You reported an issue with your internet on 5/8/2014; DMR Communications promptly opened a service ticket and began to troubleshoot your problem. After our review it was found that a technician visit was needed. A technician was promptly dispatched to your location. Upon arrival our technician notice a new service was installed at the POE(point of entry) which was affecting your service. The problem at the POE was corrected and services were restored. Service ticket was closed.On 5/12/2014 your services showed completely down in our monitoring service. We attempted to contact you to inquire and provide assistance. We received no answer. Over the next three days we attempted to contact several times during the day with no answer. On 5/16/2014 a service call was created for our technician to visit your location. Our technician found that you had already changed service providers, and this switch was what caused the problem at the POE on 5/8/2014.DMR Communications provided you with quality service. However, the problem you reported was caused by your new service provider. DMR Communications made priority to review, escalated, and resolve any issues you reportedSincerely, DMR Communications Inc.

Review: After 2 years using DMR I sent them emails asking not to renew my contract with them. The email was confirmed by many different reps from DMR. I am now trying to switch my numbers to a company called TW and they are keeping my numbers hostage. I am very close to filing a law suit against DMR. I need my number released ASAP

Product_Or_Service: phone and internet services

Account_Number: [redacted]Desired Settlement: See Complaint Text

Review: DMR Communication provides telecommunications services for phone and internet. I signed a contract with them in March of 2013 to provide me for service. At the time of signing I was told that the contract was year to year. Never was I informed of an early termination fee. I cancelled my contract in May of 2014. I was just sent a bill for over $1600. She told me that my contract automatically renewed in March and that I would have to pay my bill for the entirety of the auto renewed year. I never signed a new contract. To my knowledge the sales rep acknowledged that there were no early termination fees applicable. Without a new contract signature how can they automatically bill me for a new contract?!Desired Settlement: I do not want to pay the early Termination fee. I won't pay the early termination fee. I just no longer want to receive their services.

Business

Response:

DMR Communications, Inc.

Review: Our company has had a service account for phone and internet with this company we recently requested to add the service "[redacted]" which still does not work. However ever since we signed up for the service all of our other services such as phone fax and internet are not working. We originally contacted DMR and they sent a tech (for a $$$ Fee) to our office to fix the issue, the next day our services still were not working so we contacted the office again and they requested we contact an independent network technician to come and fix the issue. We then contacted a company they came out and weren't able to locate the issue which cost us another $200 so after $350+ we still have no service. We then contacted the DMR office again and they did a network check and update and told us it should be up and running by the next business day. this has gone o0n for over a week now so yesterday (3/24/2015) I emailed the DMR customer service to get help and I received a reply that it shows all services are running fine on their end yet my business fax doesn't work at all, only 1 of my 2 phone lines is working, and the internet does not work. but I was told that because on their end it shows working they are refusing to help fix the issuesDesired Settlement: They need to send someone out to fix this issue ASAP as it is beginning to affect our business I also don't feel we should have to pay the entire $350+ they need to either bill adjust or reimburse my company

Business

Response:

Dear Mrs. [redacted]/ [redacted] Construction DMR-1001711On March 20th, 2015 Mrs. [redacted] reported a slow internet connection; a support ticket was promptly open. Our initial review showed your internet service stable providing 10.2Mb of internet speed; however, we found your office was overloading the upload speed. We also found the overloading was cause by uploading extremely large file to the Efax service; the Efax service then stop. This was promptly communicated to your office. Mrs. [redacted] did not agree with our findings. Your office contacted an independent technician (Geek squad) who confirmed our service is up, and working at optimal conditions; however, your Company is maxing out the allocated bandwidth. Ticket was closed. In order to match your office’s growing needs a Dual DSL was offered to Mrs. [redacted]. She declined.DMR Communications received an LSR request to port out your numbers. The LSR named Mr. [redacted] as the authorizing party for the port out request. Since we do not have any record naming Mr. [redacted] as the authorized user of your account, and he is not a signatory of the contract. The LSR was rejected. Your new service provider attempted to port out your numbers several more times, with Mr. [redacted] as the authorizing party, again all these attempts were rejected.Your Company moved the internet portion of your service to your new internet provider. Our equipment was then disconnected. Since your lines had not ported over, and our equipment was disabled your second line ceased to function properly. Your main line continued to work since it was riding on our circuit as an analog line.On April 30th, 2015 Mrs. Danielle [redacted] called in extremely upset requesting to speak to a manager to inquire as to why your lines were not being release to you new provider. Your call was transferred to the Porting Department. The Porting Department provided you with all the information needed for you to port out your numbers. A new LSR was submitted by your new service provider with a requested due date of May 8th, 2015. This LSR was granted.Sincerely, DMR Communications Inc.

Review: I used DMR for two years with spotty service and inquired about changing providers several years ago. I now waited unital my contract was up and changed to att. DMR company has now billed me a $1512 termination fee which they say in in the small print and requires a 60 day notice. I reviewed all my paperwork and their is no such thing.Desired Settlement: I would be happy t o pay for any past services I had but this early termination business is bordering on criminal.

Business

Response:

Dear Mr.

[redacted]/ Premier Tax Services [redacted]:

Premier

Tax Services signed a one year contract with DMR Communications on August

21st, 2013. The contract became effective on the service

installation date of September 4th, 2013.

Per

item 7 of our Master Service Agreement which states: “This Agreement defines the Term of each

Supplement, which shall be three (3) years from the Effective Date of each

Supplement (‘’Initial Term”). Each Supplement will be automatically renewed for

an equivalent Term (“Renewal Term”) upon expiration of the Initial Term or the

immediately preceding Renewal Term, unless (i) earlier terminated; or (ii)

written notice has been given by either party at least sixty (60) days prior to

the end of the then current Term, that such party does not consent to renewal.

‘Term’ shall mean the ‘Initial Term’ and all ‘Renewal Terms’ collectively.’’. As the contract became effective

on September 4th, 2013; your contract automatically renewed on September

4th, 2014 for a year term. Again, on September 4th, 2015,

your contract automatically renewed for a one year term. Therefore, your

account is under contract until September 4th, 2016.

Prior

to your departure from DMR Communications, our customer services department

reached out to you several times. During these calls our representatives thoroughly

explained the Early Terminations Fee, and sent a copy of the signed contract to

[redacted].

On September

2th, 2015 at 1005hrs DMR Communications granted an LSR to your new

service provider with a desired of September 8th, 2015. Your service

was successfully transferred to your new service provider.

With

your port out request you are in breach of your contract. Per item 18 of your

Master Service Agreement:

‘’…….the

Customer will be required to pay, as an Early Termination Charge, and not as a

penalty, in addition to all

accrued but

unpaid charges through the date of such termination, the amount obtained by

multiplying the

individual MVCs

by the remaining number of months left in the Initial Term or Renewal Term, as

applicable .......”

‘’……. MVC is

defined as the average of the third and fourth months’ invoices from the

effective date of each

Supplement…….’’

Therefore,

the early termination fees apply.

Sincerely,

DMR

Communications Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. This contract is unfair in its content and the nature in which the information is hidden in fine print. To have an op out requirement with no option for cancellation is unbelievable. This is clearly an unfair business practice.

Regards,

Business

Response:

Our contract text is written in size 10 Ariel font. This is a quite normal size for a business document.