D.M.S. Reviews (1)
I hired SolvIt to repair a leaky faucet in a guest bathroom tub. While here, the plumber spent about 1.5 hours working because he had problems. After he left, I noticed a water spot on the ceiling below the tub but attributed it to water he had spilled on the floor (the tub and floor were both wet and dirty from his boots). Two months later, the first time the tub was used for a bath, it flooded into the room below.I had my insurance inspect it and he found that a piece on the drain was broken off (solid brass) and estimated that it was done by the plumber when he put his boots into the tub - either kicking or pushing against it with his boot (it's heavy brass and couldn't be broken with a bare toe without doing serious injury). With the piece broken, the pipe below the tub became disconnected and due to the water pressure of a full tub, water flooded past the pipe connection out into the ceiling space in the room below, causing the flood.I contacted SolvIt who initially said they would "work with me" but later handed it to their insurance department who tried to make it seem that it was my fault and that the brass part rusted or broke on it's own (the part clearly shows that it's broken and not rusted - besides, brass doesn't rust like iron). I told him about my insurance agent's inspection and they forwarded it to their insurance company.I spoke with their insurance today and they said they are NOT going to fix what their plumber broke and they are not going to pay for the damage there plumber did to my tub and subsequently to my ceiling. They tried to claim that I had had the ceiling patched before (which is not true) and that there was no proof that their plumber did the damage. I re-explained the leak marks in the ceiling immediately after his departure to no avail.