[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There are several errors in the business responseOne, I never demanded that they repair this fence for free when speaking with the receptionistI simply asked to speak with someone about the issue and to request an evaluationThe receptionist was rude and unprofessional, to the point that I had to state several times during the call "there is no need to be unpleasant; I simply would like to speak to someone about the fence and request a return call." As stated in my original complaint, I never received a return call in spite of two subsequent attempts to speak with a representative who would be able to answer my questionsThe company did respond after I filed my complaintThey did visit yesterday at approximately 2PMThe individual who came to my home was abrasive, domineering and uncooperative throughout the inspection He spoke in a commanding tone with a loud voice throughout the visit, persistently interrupting me whenever I attempted to ask a question or make a comment Before even examining the posts he stated they were broken In fact, he stated several times that the fence posts were broken, but when looking at the posts there is no clear break in the wood at the base, contrary to his statements It was impossible for me to respond to his comments due to his continual interruptions and abrasive manner He also immediately stated that the fence had been hitHowever, he agreed with me that there was no apparent damage to any other portion of the fence His explanation is not plausible Further, he did have one of the workmen dig alongside the fence post and eventually they did identify a small area stone at the base that was about the size of a quarter However, they were unable to identify surrounding cement as consistent with the other posts He did not even examine the other posts to compare the difference in how the cement is set around them As the company's representative became increasingly overbearing in his statements and tone, I no longer felt comfortable and asked him to leave I am scheduling to have a second opinion regarding the fence and will determine my plan of action pending the information I receive At this point my interest is in communicating the poor business practices and unprofessionalism of this company so that other consumers may be more informed about what to anticipate It is not possible to recommend them and I especially encourage women to avoid this business Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There are several errors in the business responseOne, I never demanded that they repair this fence for free when speaking with the receptionistI simply asked to speak with someone about the issue and to request an evaluationThe receptionist was rude and unprofessional, to the point that I had to state several times during the call "there is no need to be unpleasant; I simply would like to speak to someone about the fence and request a return call." As stated in my original complaint, I never received a return call in spite of two subsequent attempts to speak with a representative who would be able to answer my questionsThe company did respond after I filed my complaintThey did visit yesterday at approximately 2PMThe individual who came to my home was abrasive, domineering and uncooperative throughout the inspection He spoke in a commanding tone with a loud voice throughout the visit, persistently interrupting me whenever I attempted to ask a question or make a comment Before even examining the posts he stated they were broken In fact, he stated several times that the fence posts were broken, but when looking at the posts there is no clear break in the wood at the base, contrary to his statements It was impossible for me to respond to his comments due to his continual interruptions and abrasive manner He also immediately stated that the fence had been hitHowever, he agreed with me that there was no apparent damage to any other portion of the fence His explanation is not plausible Further, he did have one of the workmen dig alongside the fence post and eventually they did identify a small area stone at the base that was about the size of a quarter However, they were unable to identify surrounding cement as consistent with the other posts He did not even examine the other posts to compare the difference in how the cement is set around them As the company's representative became increasingly overbearing in his statements and tone, I no longer felt comfortable and asked him to leave I am scheduling to have a second opinion regarding the fence and will determine my plan of action pending the information I receive At this point my interest is in communicating the poor business practices and unprofessionalism of this company so that other consumers may be more informed about what to anticipate It is not possible to recommend them and I especially encourage women to avoid this business Regards, [redacted]