Revdex.com
100 Bryant Woods South
Amherst, NY 14228
RE: [redacted] Complaint/[redacted]
To Whom It May Concern:
In...
response to the complaint from the above referenced tenant, the following is a ch[redacted]ology of events as documented in our office through voice messages, work orders, time sheets, and statements from employees:
2/17/14 After hours call to Answering Service from [redacted]. for
Roof leak. [redacted] was on call. [redacted] called [redacted] and explained that
We have been responding to many roof leaks. DND personnel had been
At Meadowbrook all day working on leaks and there was little that
Could be done at night. After completing the call with [redacted]
contacted [redacted] (maintenance supervisor), who then called [redacted] and reiterated what [redacted] had stated. Tenant agreed that little could be done at night, but was agitated and rude to [redacted] stating that [redacted] did not know what he was doing and that [redacted] knew about construction due to his upbringing with this father’s construction company.
2/18/14 Opening of office, received messages from answering service. Call from
[redacted] stating leak coming from window
Has soaked the floor – Ceiling tiles are soaked and falling apart.
Spoke with [redacted] who stated he was already aware due to his conversation
With tenant and with [redacted]. (see above)
WO# [redacted] written up at 8:30 am on 2/18/14 and submitted to maintenance
2/18/14 [redacted] chipped ice off the roof (accessed from the roof and also from the
Window of apartment #2).
[redacted] shoveled the roof to lessen snow load and aide melt off.
[redacted] wet vacuumed the carpet and installed a carpet dryer.
3/6/14 [redacted]/[redacted] checked roof for leaks. No leaks found
3/7/14 [redacted] checked roof for leaks. No leaks found
4/4/14 [redacted] called to notify us that the ceiling tiles were coming
Down.
[redacted] was written up and submitted to maintenance.
4/4/14 [redacted] inspected the ceiling tiles. 3 are stained. [redacted] also checked for
Leaks – no leaks detected.
4/13/14 [redacted] checked for leaks – no leaks, ceiling tiles are still dry.
It is our standard practice to write up every maintenance request that is called in to our office and submit such to our maintenance department. Our maintenance personnel went out to the property to take care of the snow load, make repairs where necessary and take steps to dry out the tenants apartment within 24 hours of when the complaint was made. Calls that are received after hours are logged by the answering service and are reported to our office upon opening the next morning.
When the tenant notified us on 4/4/14 that the ceiling tiles in the kitchen were coming down our maintenance staff went out the same day to inspect the tiles. When the replacement tiles were purchased, we scheduled our personnel to install them on 4/9/14.
The maintenance personnel who spoke with [redacted] on the evening of 2/17/14 had difficulty explaining our process and steps that were being taken to deal with the enormous amount of snow issues in a way that [redacted] would accept. That is why the supervisor called and tried to speak with him, but he was not able to communicate any better with [redacted].
On the day of 4/4/14 when [redacted] came into the office, there were 3 office staff at the f[redacted]t desk. [redacted] reported the condition of the ceiling tiles in the kitchen, and then became agitated and conf[redacted]tational. He stated how he is in customer service and knows how people should be treated. He would not allow the assistant property manager to get a word in. He would not listen to anything we said, and was very rude to our employees. We told him we would get maintenance out to inspect the problem and it would be taken care of.
In reviewing the steps that were taken by our staff, we feel that all possible actions were taken in a quick and efficient manner. We strive to be polite and helpful to our tenants at all times, but at the same time we hope our tenants treat us in the same manner.
May 15, 2014
Revdex.com
100 Bryant Woods South
Amherst, NY 14228
RE: [redacted] Complaint/[redacted]
To Whom It May Concern:
In...
response to the complaint from the above referenced tenant, the following is a ch[redacted]ology of events as documented in our office through voice messages, work orders, time sheets, and statements from employees:
2/17/14 After hours call to Answering Service from [redacted]. for
Roof leak. [redacted] was on call. [redacted] called [redacted] and explained that
We have been responding to many roof leaks. DND personnel had been
At Meadowbrook all day working on leaks and there was little that
Could be done at night. After completing the call with [redacted]
contacted [redacted] (maintenance supervisor), who then called [redacted] and reiterated what [redacted] had stated. Tenant agreed that little could be done at night, but was agitated and rude to [redacted] stating that [redacted] did not know what he was doing and that [redacted] knew about construction due to his upbringing with this father’s construction company.
2/18/14 Opening of office, received messages from answering service. Call from
[redacted] stating leak coming from window
Has soaked the floor – Ceiling tiles are soaked and falling apart.
Spoke with [redacted] who stated he was already aware due to his conversation
With tenant and with [redacted]. (see above)
WO# [redacted] written up at 8:30 am on 2/18/14 and submitted to maintenance
2/18/14 [redacted] chipped ice off the roof (accessed from the roof and also from the
Window of apartment #2).
[redacted] shoveled the roof to lessen snow load and aide melt off.
[redacted] wet vacuumed the carpet and installed a carpet dryer.
3/6/14 [redacted]/[redacted] checked roof for leaks. No leaks found
3/7/14 [redacted] checked roof for leaks. No leaks found
4/4/14 [redacted] called to notify us that the ceiling tiles were coming
Down.
[redacted] was written up and submitted to maintenance.
4/4/14 [redacted] inspected the ceiling tiles. 3 are stained. [redacted] also checked for
Leaks – no leaks detected.
4/9/14 [redacted] replaced stained ceiling tiles. (3)
4/13/14 [redacted] checked for leaks – no leaks, ceiling tiles are still dry.
It is our standard practice to write up every maintenance request that is called in to our office and submit such to our maintenance department. Our maintenance personnel went out to the property to take care of the snow load, make repairs where necessary and take steps to dry out the tenants apartment within 24 hours of when the complaint was made. Calls that are received after hours are logged by the answering service and are reported to our office upon opening the next morning.
When the tenant notified us on 4/4/14 that the ceiling tiles in the kitchen were coming down our maintenance staff went out the same day to inspect the tiles. When the replacement tiles were purchased, we scheduled our personnel to install them on 4/9/14.
The maintenance personnel who spoke with [redacted] on the evening of 2/17/14 had difficulty explaining our process and steps that were being taken to deal with the enormous amount of snow issues in a way that [redacted] would accept. That is why the supervisor called and tried to speak with him, but he was not able to communicate any better with [redacted].
On the day of 4/4/14 when [redacted] came into the office, there were 3 office staff at the f[redacted]t desk. [redacted] reported the condition of the ceiling tiles in the kitchen, and then became agitated and conf[redacted]tational. He stated how he is in customer service and knows how people should be treated. He would not allow the assistant property manager to get a word in. He would not listen to anything we said, and was very rude to our employees. We told him we would get maintenance out to inspect the problem and it would be taken care of.
In reviewing the steps that were taken by our staff, we feel that all possible actions were taken in a quick and efficient manner. We strive to be polite and helpful to our tenants at all times, but at the same time we hope our tenants treat us in the same manner.
Respectfully,
[redacted]
Property Manager