DNA Distribution

Initial Business Response /* (1000, 9, 2016/09/23) */
Will check into her complaint.
Thank you for the opportunity!
Initial Consumer Rebuttal /* (3000, 11, 2016/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have replied they will check into...

it 3 separate times and have yet to 'check into it'.
I want the difference of [redacted] refunded.
I have a copy of the invoice that states [redacted] is the amount due; yet [redacted] was amount I paid.
I can send the invoice; as well as my [redacted] receipt...
Final Consumer Response /* (4200, 16, 2016/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They contacted me via [redacted] if I still wanted the item, they would ship. If not, they would refund my full amount. I requested refund. They instead, shipped. When I received the item, I attempted to contact them for weeks, to no avail. I filed a complaint with [redacted] prior to them sending the item out, even tho the tracking said it was prepared on July 29th. Once [redacted] reviewed the complaint, the item had been received - with the invoice that showed the [redacted] difference in payment. I again filed a complaint with [redacted] re. the difference in amount invoiced and amount paid. I also attempted to contact the company via phone, email, fax, for weeks. The only response I ever received was they would look into it... never to return the product, etc. I simply want a refund in the amount of difference of the invoice vs. what I paid. I do not want to ship the items back, as I have since used them. I have all email correspondence and [redacted] correspondence, as well as multiple fax send receipts I can send to show the numerous times I attempted to contact them, and their lack of response.
Final Business Response /* (4000, 14, 2016/09/30) */
Customer received product as described.
Customer filed non-delivery complaint with [redacted] Since they received the product, [redacted] refused to refund them with their "non-delivery" complaint because it was untrue. Tracking proves that.
So then they told me they did not want product. I told them to write "Refused" on the box and hand back to their postal delivery person OR to their local post office. I told them that way it will cost them nothing to ship back. Customer ignored that or missed that, don't know which, but complained about shipping back cost. So I told the customer to ship back and whatever (normal) cost was on the box label, I would refund that to them WHEN I RECEIVED THE PRODUCT BACK.
At that point, customer threatened me that they would complain to the Revdex.com if they had to return product.
They demanded a FULL (shipping AND product to them) refund AND THEY WANT TO KEEP the product.
WE ship thousands of orders a year and get a return request maybe once or twice a year, usually customer orders wrong size. Customer pays shipping back and I refund the purchase price. That is our stated policy. Well, ACTUALLY, our stated policy also includes a restocking fee, which I was waiving in this case.)
Kindest Regards,
[redacted]