DNA Property Management Company

February 15, 2016,Dear *** ***;We are in receipt of the above complaintWe do not have a client or customer with the name *** * *** nor do we recognize his address or phone numbersI am not familiar with who *** * *** isWe do not have any contracts with or have every
spoken to the person who has filed this complaint against us,Sincerely,Dawn C.Office Supervisor

June 9, 2016Dear [redacted]:In am responding to the referenced complaint on behalf of D-N-A Property Management Co. • At the time we accepted the customer's application on 5-26-16 we had another application for the same rental come in that we did not move forward with because we accepted the...

complainant's application. Our company policy is to allow 24 hours for the accepted applicant to provide us with a non-refundable deposit. They applicant signed a Receipt for Holding document which clearly states that the deposit is non-refundable. "The Deposit of $ 95000 from Approved Applicant is Non-Refundable. This amount will also act as or go towards your security deposit.” The complainant's deposit was received on 5-27-16, at which time the property was removed from the market by not allowing anymore applications and or showings of the rental property. • On June 1, 2016 the complainant informed us that he could no longer move forward with renting the property because of a medical issue. During the 6 day holiday period that we had the property off the market we turned down numerous showing appointments. • All our deposits are non-refundable and all applicants are fully aware of that when they put their deposit down, because they sign a Receipt for Holding stating that. • Since the complainant was not going to move in until June 30, 2016, advised him that we may be able to get his deposit back if we can get it rented for a June 30th 2016 move in date. I had him sign a Termination of Move Inform that stated "By signing this document you understand that D-N-A Property Management will be placing the property back on the market for rent immediately. If we obtain another qualified tenant to take occupancy on or before your original move in date we may be able to refund your deposit back or a portion thereof. If we do not find another qualified tenant to take occupancy by the original move in date then your deposit will not be refunded as per the Receipt for Holding document that you signed at the time of original deposit for the above rental.• At this time we are actively marketing the property and are in the process of approving and accepting another applicant for that property. Once we have secured another tenant for move in of June 30" or before we will refund the deposit to the complainant as agreed.Should you have any further questions or requests please feel free to contact our office. I would be more than happy to supply you with the documents in which the complainant signed "Receipt for Holding" & "Termination of Move In".Thank you,Dawn C. Office Supervisor

June 17, 2016Dear [redacted]:I am replying to the rejection of the complaint. As I stated in the first letter we accepted the customer's application on 5-26-16. We did have another application that came in on 5/26/16 that we did not process. The agent may not have known that we had another application because that is a whole other department. Our company policy is to process and present each application in the order it was received. Also our company policy is to allow 24 hours for the accepted applicant to provide us with a non-refundable deposit once verbally accepted, which means we hold off processing other applications during that 24 hour period to allow the accepted applicant to provide the deposit. Luis brought in the deposit on 5-27-16 and signed a Receipt for Holding document which clearly states that the deposit is non-refundable. "The Deposit of $950.00 from Approved Applicant is Non-Refundable. This amount will also act as or go towards your security deposit.' On 5-27-16, the property was removed from the market by not allowing anymore applications and no more showings of the rental property.I have attached the email that was sent to all the reators in our office on 5-26-16 which alerts all the realtors not to show the property. Even though it does not state that in the email not to show it is our company policy therefore when this email is sent out they are aware of not showing it. Also attached the email stating the deposit was received which alerts the marketing coordinator to remove it from marketing. Some sights that we market to take several days to take it down off their sights however no showings are allowed and any other applicants are told we have accepted another applicant.We apologize that [redacted] feels the need to file this complaint, however he did sign a document that stated his deposit was non-refundable. Nonrefundable deposits are required because we remove the property from the market, stop showings and turn away other applicants and hold the property for the approved applicant. If an applicant does not move forward the landlord loses market time and potential renters for his home. We did work with [redacted] by allowing him to get his deposit back if we were able to Secure another tenant for the same move in date.At this time we do have another accepted application that will be moving into the property for July 1, 2016. Since we did receive another application for the same move in date, we refunded [redacted] his $950.00 deposit check and mailed it to him Certified mail on 6-16-16.I am attaching correspondence that was signed by [redacted].Thank You,Dawn COffice Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]  Complaint: [redacted] I am rejecting this response because:I brought in the deposit on 5-27-16, NOT  5-26-16 as Ms. C[redacted] stated. Dawn, the realtor, informed my wife that we were still the only applicants (we were worried that we wouldn't get the house since it is rented on a first come first serve basis). That Monday (May 30), was a holiday. I informed Dawn we could not move in on June 1st. The office is closed on weekends, so applicant processing wouldn't happen. I then received an email from Ms. C[redacted] following her receiving the complaint: "Wonderful job sending a complaint to the Revdex.com when you were wrong. I will be replying to the complaint and until the matter is resolved your file will remain open."Regards, [redacted]