Write a review Sign In

Do It All JW Handyman

Have you had any experience with this company? Share it by adding a review!
Start page > Do It All JW Handyman
Add Review

Do It All JW Handyman Reviews (9)

Satisfaction rating: 
User Reviewer9784446 time 12.06.2018

Dear Dispute resolution consultant:We apologize Ms. [redacted] attempts to reach our Customer Service department were unsuccessful; however, several efforts were made to return Ms. [redacted] calls but unfortunately we were unable to successfully reach Ms. [redacted] at the phone number she provided....

After further review the payment made by Ms. [redacted] to RSI Enterprises on 07/02/2015 has settled the balance in full. We have stopped Ms. [redacted] account from being reported to the credit bureau so there is no derogatory reporting made on her credit report. We take every opportunity to notify our patients of outstanding balances and allow ample time for payment to be made. Sonora Quest laboratories has requested RSI send a letter stating that the debt has been satisfied with no negative impact on Ms. [redacted] credit report.  We hope this alleviates Ms. [redacted] concerns pertaining to her account being reported to the credit bureau.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9792476 time 09.06.2018

This response does not address any of my listed concerns.  Neither I nor my doctor authorized these extra tests or charges.  I did not accept financial responsibility for these extra tests. I was never notified there would be additional charges over the price I was quoted.Sonoran Quest seems to be saying that by going to them for testing you are handing them a blank check to charge you anything they want.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9782879 time 07.06.2018

Re: Complaint ID: [redacted]Investigation of the complaint indicating that testing requested as STAT was not performed as STAT (Note:  STAT testing is defined as specific laboratory testing that may be ordered and performed within four (4) hours of the time that the laboratory is notified by the...

collection location).1. Findings for the patient visit on 7/6/15 are listed below. a. All testing ordered on the requisition was ordered by the physician to be performed “ASAP”.b. Testing was performed within the expected time period for a routine/ASAP order.2. Findings for the patient visit on 7/8/15 are listed below. a. While multiple tests were requested, only one test was ordered as STAT.b. The test requested STAT was performed and reported electronically within expected time period for a STAT order. 3. Findings for the patient visit on 7/10/15 are listed below. a. Testing was ordered and performed STAT per physician’s ordersb. Testing was performed within the expected time period for a STAT order.Resolution requested by the patient1. All results for the involved patient should be flagged by the laboratory as stat.• We cannot honor this request because the laboratory may not legally or ethically change a physician’s orders (including changing an order received as routine to STAT). 2. Treat all visits as if an appointment had been made.• While we understand and empathize with the family’s desire to expedite the frequent blood draws needed for their child, we must treat all of our patients equally.  Advancing a walk-in patient ahead of patients with appointments or those who arrived previously would violate our Ethical Behavior of fairness.• We would like to suggest the following course of action to help expedite specimen collection at our draw sites: o The family should work with our Client Services group (###-###-####) to select a Patient Service Center (PSC).  Once selected, we will provide a phone number and the name of an employee to act as a point of contact for the family. o The family would then be able to call ahead to the PSC and speak to the point of contact. That person will assist in expediting the patient’s collection. This may include scheduling an appointment for the patient if possible, and assisting with prompt and efficient registration. • Alternatively, we do provide same day appointments; however, these must be scheduled at least two hours in advance.  Appointments may be scheduled on-line or by telephone (###-###-####).


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9785214 time 05.06.2018

November 24, 2015Revdex.com4428 N 12th StreetPhoenix, AZ 85015-4585Attn:  Dispute Resolution ConsultantRE: Complaint ID # [redacted] - [redacted]Dear: Dispute Resolution ConsultantThank you for your correspondence and for providing us an opportunity to investigate and respond to...

Ms. [redacted] inquiry.  We have reviewed Ms. [redacted] accounts for date of service 07/08/2015 and have confirmed that the updated diagnosis codes and chart notes that were submitted to Sonora Quest Laboratories on 9/08/2015 have been appropriately updated on Ms. [redacted] account; however, as a result of an internal administrative error, the corrected claim that reflected the requested updates was not submitted to Ms. [redacted] insurance company until 11/20/2015.  We apologize for any inconvenience this may have caused; we have placed the account on hold and are not currently billing Ms. [redacted] until [redacted] has had the opportunity to reprocess the claim.We hope this resolves Ms. [redacted] concerns.  Sincerely,Sue P[redacted]Sue P[redacted]Customer Service SupervisorSonora Quest Laboratories


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9779744 time 04.06.2018

May 10, 2016Revdex.com 4428 N. 12th StreetPhoenix, AZ 85014RE: Complaint ID #[redacted]Dear Dispute Resolution Specialist: Upon review of patient [redacted] account for date of service January 14, 2014, it appears the name listed on original lab order was...

spelled incorrectly, and the patient address was not provided.  According to our records, the physician’s office did submit the missing information to our billing department in February 2014, which included both the correct spelling of the patient name as well as the missing address information.  Unfortunately this update did not get transferred to the claim, which caused a delay in billing and ultimately, a denial from the insurance company. On February 29, 2016 Mrs. [redacted] visited one of our patient service centers; on that date, Mrs. [redacted] discussed the details of this issue with PBI Supervisor, Vienna C[redacted].  As a result of the patient’s inquiry, our customer service team requested that this account be pulled from collections and the remaining balance on the account be adjusted in full.   This request was completed on April 27, 2016; the statement Mrs. [redacted] received crossed in the mail as this account is now zero and is no longer in collections. Our Customer Service team will mail a zero balance statement as confirmation that the debt is resolved.I appreciate that you took the time to contact us regarding this matter, affording our team the opportunity to correct and recognize areas of our process that need to be improved.  If you have any additional questions regarding this matter or if we can provide any additional assistance, please do not hesitate to contact me directly. Sincerely,Anthony G[redacted], Billing Customer Services SupervisorSonora Quest Laboratories


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9790182 time 30.05.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with the Doctors office and they told me that they supplied the information that was requested of them originally.  They did not receive any other requests for additional information.   I am relying on what the Doctor's office is telling me on this, but I am inclined to believe them because I myself was never made aware that there was still an issue.   I can guarantee that I did not receive another billing, nor did I receive a single telephone call from Sonora Quest informing that there was still an issue.   Sonora Quest told me that they would of called me at least 3 times, but they didn't.  If they would like to tell me when they did call,  I would be very happy to pull phone records to verify it.    The first I knew that there was a problem was when the collections agency contacted me.   This is still a big issue that lies on Sonora Quest's  Shoulder.   I do not like how they try to pass the blame when they are truly at fault.  This should never have gone to collections and Sonora Quest needs to dig into this deeper and come up with a better response.Once I was made aware I immediately worked on getting it resolved, however trying to deal with Sonora Quest was a night mare even getting them to return phone calls.  I have now had a call back from Sonora Quest informing me that they have received the additional information they needed from [redacted].   I am under the belief that this call back from Sonora Quest was in response to this complaint    I will be calling [redacted], the collection company on Monday August 24th to verify if Sonora Quest has contacted them to drop their collections as stated.   I will inform you of the results.
 Regards,
[redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9791249 time 28.05.2018

January 5, 2016Revdex.com 4428 N. 12th StreetPhoenix, AZ 85014RE: Complaint ID [redacted]-[redacted]Dear: Dispute Resolution SpecialistTo assist with bringing resolution to Ms. [redacted] concerns, a member of our billing team contacted Ms. [redacted] insurance company by phone on 01/04/2016 to confirm that the claim which was denied on 12/23/15 had been properly adjudicated.   Per the representative that our billing team member spoke with, the diagnosis code provided was not a supportive code for the specific test ordered by Ms. [redacted] provider and as a result, the recent determination on 12/23/15 accurately reflects Ms. [redacted] patient responsibility.  In addition, a member of our staff contacted the ordering provider to confirm that Sonora Quest has the correct diagnosis codes on file; a representative from the physician’s office did confirm the diagnosis information we show on record is correct and as a result, their office will not provide us with any further updates or revisions to the diagnosis codes for this order.  It is always the intent of our billing department to thoroughly resolve concerns on behalf of our patients.  The insurance company’s claim determination does validate that Sonora Quest Laboratories billed Ms. [redacted] appropriately; however, I recognize that this outcome does not meet the expectations of our patient.  For that reason and as a gesture of goodwill, I have authorized the full adjustment of Ms. [redacted] account.  Going forward, it is imperative that if Ms. [redacted] has any questions regarding what tests will be covered by her health plan, that she reach out to her insurance company to discuss any potential patient responsibility in advance.  Thank you for your correspondence and for providing us with an opportunity to investigate this dispute.  I sincerely hope that the proposed resolution addresses Ms. [redacted] concerns.Sincerely,Nichole K[redacted]Billing ManagerSonora Quest Laboratories


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9788204 time 20.05.2018

RE: Complain ID #[redacted]- [redacted]Dear Dispute resolution consultant:Upon review of Mr. [redacted] account, his insurance adjudicated the claim and left a balance as patient responsibility for his deductible. Sonora Quest Laboratories is an ancillary provider and bills with the information...

provided by the physician on the original order.  Mr. [redacted] physician’s office provided additional diagnosis information in March, however Mr. [redacted] insurance requires diagnosis to be listed on physician office letterhead with patient chart notes. Sonora Quest has attempted 3 times to obtain the required information and never received a response from the ordering provider’s office and Mr. [redacted] account continued through the billing cycle.   Based on the original adjudication of the claim, Mr. [redacted] is responsible for $69.51.  Mr. [redacted] account will be pulled from collections upon receipt of missing documents. We apologize the representative Mr. [redacted] was dealing with did not keep him informed while she was attempting to get the information needed to submit an appeal.   We hope this explanation provides insight on why this claim was not yet resubmitted to insurance. . Unfortunately as an ancillary provider, Sonora Quest must rely on the ordering physician’s office to provide all necessary information to resubmit the claim.  Sincerely, [redacted]Billing Customer Service Assistant Supervisor


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer9777878 time 14.05.2018

Revdex.com 4428 N. 12th StreetPhoenix, AZ 85014RE: Complaint ID #[redacted]– [redacted]Dear Dispute Resolution Specialist: We appreciate the opportunity to review this matter and research Mrs. [redacted]’s concern. “Sonora Quest Laboratories believes every patient comes first in everything...

we do, our passion is to provide every patient and every customer with services and products of uncompromising quality”. Sonora Quest has confirmed testing was completed and results sent to ordering physician. Mrs. [redacted]’s complaint; it was determined that the collection process was not followed resulting in contamination of the specimen, has been thoroughly reviewed by our Quality team. Sonora Quest Laboratories staff was not involved in collection of this sample and there is no visible indication of “contamination” prior to the testing being performed. The test was performed and the charges for such were assessed to Mrs. [redacted] per the Explanation of Benefits.  Sonora Quest Laboratories is committed to reaching a mutually agreeable solution to Mrs. [redacted]’s concern, to further demonstrate this, we’ve credited this charge in full and Mrs. [redacted] will be sent an itemized statement confirming zero responsibility.   We hope that this proposed resolution is satisfactory to Mrs. [redacted], if she has additional questions she may contact our customer service department at (800) 853-4288 (M-F 7am-5pm). Sincerely,[redacted], Billing Customer Services SupervisorSonora Quest Laboratories


Mark as useful (0 votes)
Reply
Check fields!

Submit Review

Satisfaction rating:

Do It All JW Handyman rating

Overall satisfaction rating

Address: 702 N. Broadway Street, Stigler, OK, 74462

Website: https://www.sonoraquest.com/

92 people are currently seeking Do It All JW Handyman contact information.