On April 11, 2016, [redacted] signed a lease agreement for an apartment at College Pointe Apartments with a lease start date of August 13, ***’s guarantor, [redacted] , completed the guarantor application and signed the Sponsor’s Guaranty on April 17, [redacted] and her guarantor were then screened to ensure they met the property’s qualifying criteriaOn April 18, the results of the screening became available It was discovered that Mr [redacted] had a “freeze” on his credit and had less income than would meet our qualifying guidelines A notice was sent to both applicants explaining that due to the fact that they did not meet the qualifying criteria, they would be required to pay an additional deposit equal to one month’s rentMr [redacted] called the on-site management team and requested that he be re-run through the system Property Manager, [redacted] , informed Mr [redacted] that he would need to contact the credit bureau to have the “freeze” removed before processing the screening again, otherwise, the results would be the same Mr [redacted] also notified Mr [redacted] that the additional screening would result in an additional application fee of $ Mr [redacted] confirmed that he did want the screening processed again and paid a $application fee on April 21, However, Mr [redacted] was not willing to remove the “freeze” from his credit, therefore, his application could not be resubmitted for screening Mr [redacted] then asked the Property Manager if [redacted] could be allowed to qualify with her financial aid The Property Manager informed Mr [redacted] that she could, but it would still result in the additional depositBoth [redacted] and [redacted] have signed the lease agreement and respective addenda acknowledging their understanding that the security deposit can vary between $and $and that this lease agreement is a binding document Therefore, the lease agreement cannot simply be removed However, they can seek to find a replacement tenant for the lease agreement thereby relieving them of their obligations to the lease agreement
***
#1f497d;">I wanted to reach out to you about the attached complaint, as today is the 10th day after our receiving the complaint. I had hoped to respond online, but this property that our company manages apparently doesn’t have an email address swith the Revdex.com, so we never received an email version
As of last Thursday, I have been told that *** *** concerns have been addressed. The appropriate adjustments were made to her balance owed, and she has remitted payment to our collection agency. *** *** was working with *** ***, our Senior Community Manager, regarding this situation, and I spoke with *** *** about the resolution on the afternoon of Thursday, April 17th
Can you please verify the resolution with*** ***? If any further response is necessary, please let me know
Best regards,
*** ***
On April 11, 2016, [redacted] signed a lease agreement for an apartment at College Pointe Apartments with a lease start date of August 13, 2016. [redacted]’s guarantor, [redacted], completed the...
guarantor application and signed the Sponsor’s Guaranty on April 17, 2016. [redacted] and her guarantor were then screened to ensure they met the property’s qualifying criteria. On April 18, the results of the screening became available. It was discovered that Mr. [redacted] had a “freeze” on his credit and had less income than would meet our qualifying guidelines. A notice was sent to both applicants explaining that due to the fact that they did not meet the qualifying criteria, they would be required to pay an additional deposit equal to one month’s rent. Mr. [redacted] called the on-site management team and requested that he be re-run through the system. Property Manager, [redacted], informed Mr. [redacted] that he would need to contact the credit bureau to have the “freeze” removed before processing the screening again, otherwise, the results would be the same. Mr. [redacted] also notified Mr. [redacted] that the additional screening would result in an additional application fee of $25. Mr. [redacted] confirmed that he did want the screening processed again and paid a $50 application fee on April 21, 2016. However, Mr. [redacted] was not willing to remove the “freeze” from his credit, therefore, his application could not be resubmitted for screening. Mr. [redacted] then asked the Property Manager if [redacted] could be allowed to qualify with her financial aid. The Property Manager informed Mr. [redacted] that she could, but it would still result in the additional deposit. Both [redacted] and [redacted] have signed the lease agreement and respective addenda acknowledging their understanding that the security deposit can vary between $99 and $598 and that this lease agreement is a binding document. Therefore, the lease agreement cannot simply be removed. However, they can seek to find a replacement tenant for the lease agreement thereby relieving them of their obligations to the lease agreement.
On April 11, 2016, [redacted] signed a lease agreement for an apartment at College Pointe Apartments with a lease start date of August 13, ***’s guarantor, [redacted] , completed the guarantor application and signed the Sponsor’s Guaranty on April 17, [redacted] and her guarantor were then screened to ensure they met the property’s qualifying criteriaOn April 18, the results of the screening became available It was discovered that Mr [redacted] had a “freeze” on his credit and had less income than would meet our qualifying guidelines A notice was sent to both applicants explaining that due to the fact that they did not meet the qualifying criteria, they would be required to pay an additional deposit equal to one month’s rentMr [redacted] called the on-site management team and requested that he be re-run through the system Property Manager, [redacted] , informed Mr [redacted] that he would need to contact the credit bureau to have the “freeze” removed before processing the screening again, otherwise, the results would be the same Mr [redacted] also notified Mr [redacted] that the additional screening would result in an additional application fee of $ Mr [redacted] confirmed that he did want the screening processed again and paid a $application fee on April 21, However, Mr [redacted] was not willing to remove the “freeze” from his credit, therefore, his application could not be resubmitted for screening Mr [redacted] then asked the Property Manager if [redacted] could be allowed to qualify with her financial aid The Property Manager informed Mr [redacted] that she could, but it would still result in the additional depositBoth [redacted] and [redacted] have signed the lease agreement and respective addenda acknowledging their understanding that the security deposit can vary between $and $and that this lease agreement is a binding document Therefore, the lease agreement cannot simply be removed However, they can seek to find a replacement tenant for the lease agreement thereby relieving them of their obligations to the lease agreement
***
#1f497d;">I wanted to reach out to you about the attached complaint, as today is the 10th day after our receiving the complaint. I had hoped to respond online, but this property that our company manages apparently doesn’t have an email address swith the Revdex.com, so we never received an email version
As of last Thursday, I have been told that *** *** concerns have been addressed. The appropriate adjustments were made to her balance owed, and she has remitted payment to our collection agency. *** *** was working with *** ***, our Senior Community Manager, regarding this situation, and I spoke with *** *** about the resolution on the afternoon of Thursday, April 17th
Can you please verify the resolution with*** ***? If any further response is necessary, please let me know
Best regards,
*** ***
On April 11, 2016, [redacted] signed a lease agreement for an apartment at College Pointe Apartments with a lease start date of August 13, 2016. [redacted]’s guarantor, [redacted], completed the...
guarantor application and signed the Sponsor’s Guaranty on April 17, 2016. [redacted] and her guarantor were then screened to ensure they met the property’s qualifying criteria. On April 18, the results of the screening became available. It was discovered that Mr. [redacted] had a “freeze” on his credit and had less income than would meet our qualifying guidelines. A notice was sent to both applicants explaining that due to the fact that they did not meet the qualifying criteria, they would be required to pay an additional deposit equal to one month’s rent. Mr. [redacted] called the on-site management team and requested that he be re-run through the system. Property Manager, [redacted], informed Mr. [redacted] that he would need to contact the credit bureau to have the “freeze” removed before processing the screening again, otherwise, the results would be the same. Mr. [redacted] also notified Mr. [redacted] that the additional screening would result in an additional application fee of $25. Mr. [redacted] confirmed that he did want the screening processed again and paid a $50 application fee on April 21, 2016. However, Mr. [redacted] was not willing to remove the “freeze” from his credit, therefore, his application could not be resubmitted for screening. Mr. [redacted] then asked the Property Manager if [redacted] could be allowed to qualify with her financial aid. The Property Manager informed Mr. [redacted] that she could, but it would still result in the additional deposit. Both [redacted] and [redacted] have signed the lease agreement and respective addenda acknowledging their understanding that the security deposit can vary between $99 and $598 and that this lease agreement is a binding document. Therefore, the lease agreement cannot simply be removed. However, they can seek to find a replacement tenant for the lease agreement thereby relieving them of their obligations to the lease agreement.