Hello,Per our standard Return Policy we can accept items as long as they are new, unused, in the original packaging, and received back to our warehouse within days from the date of delivery in order to issue a refund back to the original form of payment.This customer's order was successfully delivered on 12/6, however we were not contacted by the customer until 1/at which point almost a full month had passedThey indicated the product was defective, for which we requested additional informationWhen we once again heard back from the customer a few days later, they indicated that this Christmas light was not in sync with various other Christmas lights they are in possession of, and thus wanted to make a returnThe feature that the customer had referenced as not working is not a feature of this item nor do we advertise it to be on our website or the product's packagingUltimately because the light display had been used for the extent of the holiday season and is thus no longer new and unused it does not meet our return requirements per our policyOur Return Policy is available in full on our website before any orders are placed
As our Quality Control Department has reviewed and concluded, this product is not defective and thus would not fall under our policy in relation to defective productsThe feature that the customer had referenced as not working is not a feature of this item nor do we advertise it to be on our website or the product's packagingDue to the amount of time that had passed since successfully receiving the order, as well as that the product the customer received was used for the extent of the holiday season and is thus no longer in new condition, we would be unable to accept this item for a return
This customer received one of our Yak About It Locking Safe TrunksThey reached out to us as unfortunately they are having trouble understanding the included instructions, to which we have offered to assist in explaining the directions if neededThe customer has denied our attempts to further assist them with the assembly, and would prefer a refundOur standard Return Policy would apply, and we would be able to issue them a refund once the unit they are currently in possession of is shipped back to our warehouse.We have offered the customer a prepaid UPS return label for their convenience, as this shipping cost would be at a discounted rate compared to the shipping cost if they were to buy a label directly from UPSThey have denied this offer as wellOnce the trunk is received back to our warehouse and processed, we will be able to issue them the appropriate refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the business' response; however, that does not change the fact that I never received the Order I paid for a product, and did not receive the Order The shipment was never signed for by me or anyone in my family The shipment was not left at my door, garage, or anywhere on MY property Regardless of what the business or [redacted] states, it does not change the fact that the order was never received by me Regards, [redacted]
Hello,Per our standard Return Policy we can accept items as long as they are new, unused, in the original packaging, and received back to our warehouse within days from the date of delivery in order to issue a refund back to the original form of payment.This customer's order was successfully delivered on 12/6, however we were not contacted by the customer until 1/at which point almost a full month had passedThey indicated the product was defective, for which we requested additional informationWhen we once again heard back from the customer a few days later, they indicated that this Christmas light was not in sync with various other Christmas lights they are in possession of, and thus wanted to make a returnThe feature that the customer had referenced as not working is not a feature of this item nor do we advertise it to be on our website or the product's packagingUltimately because the light display had been used for the extent of the holiday season and is thus no longer new and unused it does not meet our return requirements per our policyOur Return Policy is available in full on our website before any orders are placed
As our Quality Control Department has reviewed and concluded, this product is not defective and thus would not fall under our policy in relation to defective productsThe feature that the customer had referenced as not working is not a feature of this item nor do we advertise it to be on our website or the product's packagingDue to the amount of time that had passed since successfully receiving the order, as well as that the product the customer received was used for the extent of the holiday season and is thus no longer in new condition, we would be unable to accept this item for a return
This customer received one of our Yak About It Locking Safe TrunksThey reached out to us as unfortunately they are having trouble understanding the included instructions, to which we have offered to assist in explaining the directions if neededThe customer has denied our attempts to further assist them with the assembly, and would prefer a refundOur standard Return Policy would apply, and we would be able to issue them a refund once the unit they are currently in possession of is shipped back to our warehouse.We have offered the customer a prepaid UPS return label for their convenience, as this shipping cost would be at a discounted rate compared to the shipping cost if they were to buy a label directly from UPSThey have denied this offer as wellOnce the trunk is received back to our warehouse and processed, we will be able to issue them the appropriate refund
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have reviewed the business' response; however, that does not change the fact that I never received the Order I paid for a product, and did not receive the Order The shipment was never signed for by me or anyone in my family The shipment was not left at my door, garage, or anywhere on MY property Regardless of what the business or [redacted] states, it does not change the fact that the order was never received by me Regards, [redacted]