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Doña Urraca Hotel & Spa

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Doña Urraca Hotel & Spa Reviews (2)

Initial Business Response /* (1000, 5, 2015/11/24) */
We were able to speak with Ms*** and reach a resolution we are both happy with
Initial Consumer Rebuttal /* (2000, 7, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am not sure why you received this complaintWhen I originally spoke with *** about his concerns we scheduled the vehicle for repairs and scheduled them for a free accessible loanerWhen the vehicle came in for the appointment I went out with *** to the vehicle to look it over so he could
point out the concerns he had with the interior parts that were warped and damagedHe had a list of other concerns as wellA day later we brought the vehicle into our shop where two or three interior panels were replaced with new panelsWe did not use used partsThese interior parts are our own parts that are manufactured off site for us and we have plenty of themThere is no reason we would use used partsWe also took care of a flooring issue as best as we couldWe installed a sub floor into the vehicle which has two seamsWe also mounted a seat near one of the seams which caused one of the seams to be slightly visibleI had informed *** there was not much we could do about the seams as it was due to the placement of the seat. He had a few issues we could not findI called and left a message with his wife and he later returned my callWhen we spoke on the phone he was extremely angryI had asked him a couple questions and he gave me sarcastic answers and started swearing at meAt that point I told him if he was unwilling to help us address his concerns there was not much I could doHe then got angry at which point I told him the conversation was over and I hung up the phone. We fixed every issue on his list that we could find an issue withI called his wife and informed her the van was ready to goThey picked it up the following day and I have not heard from them sinceBefore I sent this email back to you I did contact ***I asked that he make a list of the items that need repairs and let me know when he would be able to leave the van with us for a day or twoHe agreed and will be getting back to me with a time frame that works for him

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Address: Calle 5 de Mayo #117, Centro, 76000 Santiago de Querétaro, Qro., México, Queretaro, Querétaro, Mexico, 76000

Phone:

250754 0 0
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