Annette and her mom came in and bought a vehicle from us on August 5th I did talk to her on August 13th and she expressed second thoughts about purchasing the JeepI told her that you cannot just return the vehicle but please come in and we could talk about her purchaseI was available to her all day Thursday, Aug14th, which she said was her day off but called me back saying that she could not come in and would have to call me back the following weekI have not received a phone call from Annette sinceThere was no deception on the part of the dealership and Annette really expressed to the salesperson that she made too quick of a decisionWe would certainly talk to Annette about her purchase when it is convenient for her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] To: Revdex.com ID # [redacted] In response to your e-mail of 11/17/[redacted] , General Manager Doan Dodge Chrysler Jeep Ram stated that I didn’t actually speak to him, and that I spoke to their new car manager [redacted] This is the first time I have ever heard the name [redacted] I recall that I did speak with [redacted] and had to ask him how to spell his name.The people at Doan keep blaming other parties for their mistakes:– The [redacted] supposedly made two mistakes,” issuing a registration for our Dodge, a charge of $which was wrong and so another one was issued correctly” The one I received from Doan has a fee of $(issued on OCT 2015) and this is the one that I carry in my wallet, and good until 9/13/17, I received this by mail from Doan on 10/17/ I have nothing from the [redacted] that has a fee of $ On both of the Agreements one signed on 9/14/15, and the 2nd one dated also 9/14/15, but was actually presented to me at our home at Spotts by [redacted] on 9/23/15, shows two registration fees, one for processing the application for registration and/or certificate of title for $75, and the Registration Fee Estimate of $150, which [redacted] said “if any part of this $has to be used the remainder would be reimbursed to us.” All we have is a registration showing a $amount for registration, I interpret this as meaning none of the $was used Doan as of today has not sent any portion of this money to me.Is the first time that Doan Dodge has dealt with the [redacted] ? I personally believe that the [redacted] does not make these types of errors-- When we purchased the Dodge, we had talked to [redacted] and agreed on the estimated value of the Dodge trawas worth $12,500, Doan came up with this number [redacted] took the paperwork behind closed doors with other representatives of Doan Dodge two or three days before we actually picked up the Van on 9/14/20145, they had to days to make any changes and didn’t!!! We picked up the Van on 9/14/2015, and then nine days later they discovered an error? Even when [redacted] came to our home he never went over the changes, he just said that the bottom line was that $12,stayed the same It wasn’t until the next day when I had time and discovered the two changes.Am I to believe that a supplier made a $error on the sticker price and that Doan’s paperwork also had that error? Or that after a signed paper and a hand shake that our vehicle was also dropped the same amount of $ We had TRUST in [redacted] so never thought this would happen We had dealt with [redacted] when we purchased the Van and never had ANY issues
Unfortunately, we misquoted the repair on Mr [redacted] Dodge Ram We quoted $only to find out that the correct part was actually $ We offered to replace at a discounted price or to send his part to a third party to have it repaired Mr [redacted] chose to have it repaired This time, the third party company informed us that they were unable to repair the part In the end, we called Chrysler and were able to offer a new part installed for $ We sincerely apologize for misquoting the initial repair, however are happy that Mr [redacted] was able to have the repair done with assistance from the manufacturer If you have any further questions please do not hesitate to contact meThank You, Michael D [redacted] General ManagerDoan Dodge Chrysler Jeep Rammd [redacted] @doandelivers.com
First let me begin by apologizing to [redacted] for some confusion with our paperwork [redacted] 's first complaint in regards to the registration was actually a mistake from ***They actually sent us two registrationsThe first one which showed a charge of $was wrong so another one was issued correctly, however the second one didn't show a charge to the customerA copy of the first registration was sent to [redacted] from us showing the actual charge In regards to [redacted] 's paperwork changing, the amount financed by him didn't changeHe was not charged more money, nor did he pay any more than what was agreedHe did receive supplier pricing and his original paperwork showed more for the trade and that he paid more for the vehicleThe second time he signed, the trade was reduced as was the selling priceFor Chrysler purposes we showed the numbers in a different way but did not change the bottom line Lastly, [redacted] can pay off his loan at any point he would likeHe did receive a rebate for financing through a particular lender and that was reflected in his paperworkHe can pay it off with no obligation to Doan and would not be charged back for the rebate he received We have sold the [redacted] cars in the past and again my deepest apologies to them for their frustration with this transactionThey can call and talk to me anytime in regards to the above issuesOne final note, they didn't actually speak to me, but our new car manager [redacted] Thank You, [redacted] General Manager Doan Dodge Chrysler Jeep Ram
I have attached the two registrations for *** *** to seeThe first one has handwriting on the bottom that says "sent back to *** for name correction"Unfortunately yes the *** did make a mistake and omitted *** nameWe were charged the $on the first registration which is why they didn't charge for the second oneHad it been our mistake *** would certainly have charged us for the correction!
The original paperwork showed a trade and discount dollar amount togetherThe new paperwork breaks those two combined amounts into two separate onesYes, we made a mistake and it was not caught at the time of deliveryI sincerely apologize for thatI do maintain that the amount that he financed did not change
*** *** has been with us for a very long time and prides himself with great customer serviceIt's not his fault that the paperwork was wrong and there was certainly no malice on his part or anybody's at DoanAgain, my apologies on behalf of Doan
Sincerely,
*** ***
I truly apologize to *** *** for the way he was treated at our dealership. It is by no means a requirement for a customer to give us their phone number to receive a price. We have talked to the entire sales staff to reiterate our practices and processes. I would gladly talk to
*** *** personally to answer any questions he may have and to apologize in person. Thank You,Michael D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I left a message for the manager to contact me on Monday July 6th with no responseI left another message this morning Tuesday July 7th and potentially awaiting a call back.
Regards,
*** ***
Our repair orders have an industry standard disclaimer that we require all customers to sign prior to doing work on their vehicleA copy is scanned below, and is actually Mr***’s signature from a previous repairTo my knowledge we have never had any issues with his car and the disclaimer
has never been an issue before In regards to Mr*** wanting to stay with his vehicle during the repair, our insurance does not allow a customer to be in the work area for their personal safetyWe do however have an observation area where customers are allowed We are not trying to make this difficult nor are we asking Mr*** to do anything that we don’t ask of every other customer. I hope that Mr*** will allow us to work on his vehicle in the future. Please do not hesitate to call me with any further questions regarding this Thank You, Michael D*** General Manager Doan Dodge Chrysler Jeep Ram ***@doandelivers.com
On August 5, Chrysler approved to have some body work done as a goodwill gesture on *** *** Jeep Compass with a $deductible because the vehicle was out of warranty. There is rust coming back and again Chrysler is offering to fix the vehicle, this time with a
$deductible. Unfortunately, they will not cover a rental vehicle for the customer. We decided to give *** one of our vehicles from our used car lot, which she did accept. However, she damaged the rim and tire on our vehicle and was forced to return it to us because it was not drivable. At that point we offered to rent *** a vehicle which she declined.The Compass is out of factory warranty but Chrysler has offered assistance beyond what they are required to do. Please understand that giving *** a rental has no impact on the deductible that Chrysler is charging. They will not approve covering the cost of a rental for her and we have one damaged vehicle and are unwilling to supply a second one to her. We understand the inconvenience that this is causing and are trying to get the vehicle done as quickly as possible. Thank You,Michael DaeschnerGeneral ManagerDoan Dodge Chrysler Jeep [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As the same individual whom said I have my own insurance in case of damage was whom called me trying to rectify this problemRegardless of prior work and or invoices, I at that point decided to read in full the signature portionThe dealership accepts no responsibilities for any problems with a customers vehicle regardless of incidents that may occur while in their possessionThis is not fair business practices as customers are continuing to be unhappy with dealerships everywhere, I understand why
Regards,
*** ***
[redacted] We apologize that you left unsatisfied after visiting our dealership three times. Although, our recollection of events differs slightly from what you’ve stated here, we value all feedback and want to assure you that listening to our customers and providing excellent customer service is...
how we do business and have done it for over 30 years. If there is something additional we can do for you, please contact Michael D[redacted] General Manager at [redacted]
Annette and her mom came in and bought a vehicle from us on August 5th 2015. I did talk to her on August 13th and she expressed second thoughts about purchasing the Jeep. I told her that you cannot just return the vehicle but please come in and we could talk about her purchase. I was available to...
her all day Thursday, Aug. 14th, which she said was her day off but called me back saying that she could not come in and would have to call me back the following week. I have not received a phone call from Annette since. There was no deception on the part of the dealership and Annette really expressed to the salesperson that she made too quick of a decision. We would certainly talk to Annette about her purchase when it is convenient for her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still not satisfactory to me.
Regards,
[redacted]
First let me begin by apologizing to [redacted] for some confusion with our paperwork. [redacted]'s first complaint in regards to the registration was actually a mistake from [redacted]. They actually sent us two registrations. The first one which showed a charge of $176 was wrong so another one was...
issued correctly, however the second one didn't show a charge to the customer. A copy of the first registration was sent to [redacted] from us showing the actual charge.
In regards to [redacted]'s paperwork changing, the amount financed by him didn't change. He was not charged more money, nor did he pay any more than what was agreed. He did receive supplier pricing and his original paperwork showed more for the trade and that he paid more for the vehicle. The second time he signed, the trade was reduced as was the selling price. For Chrysler purposes we showed the numbers in a different way but did not change the bottom line.
Lastly, [redacted] can pay off his loan at any point he would like. He did receive a rebate for financing through a particular lender and that was reflected in his paperwork. He can pay it off with no obligation to Doan and would not be charged back for the rebate he received.
We have sold the [redacted] cars in the past and again my deepest apologies to them for their frustration with this transaction. They can call and talk to me anytime in regards to the above issues. One final note, they didn't actually speak to me, but our new car manager [redacted].
Thank You,
[redacted]
General Manager
Doan Dodge Chrysler Jeep Ram
Revdex.com:The dealership was able to get the manufacturer to cover a large portion of the repairs as the truck only has 80,000 miles on it. But the problem still was that the truck sat for a full day with no one contacting me that they couldn't find the keys, then the wrong parts were ordered, then the correct part was offered at $3,000 half hour later offered stv$2,100 then was told they could repair my part to only wait an entire week to find out the part was not repairable. Promised my work truck back 3 different times mind you I scheduled work for the truck each time and had to keep canceling the work finally 1 day shy of 2 full weeks I get my truck back and still cost $1,300± so no I am still not happy with the level of service and the fact that it took 2 weeks to fix and manufacturer only covered about half the cost and dealership did nothing to make up for the 3 times they couldn't deliver my truck when they said they would did nothing to make up for the truck sitting for an entire day and no one could call and ask where the key was. I think that the dealership dropped the ball majorly on this and the $1,400 should be reimbursed for all the trouble I had to go through dealing with the wait and poor communication from them and ordering the wrong part when the part had to be ordered off of the VIN number. You are the dealer and should not be making these poor service issues. Mom and pop garages I could see they could make mistakes like this but for God's sake a dealership should not be like this.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] To: Revdex.com �...⇄ #[redacted]In response to your e-mail of 11/17/2015[redacted], General Manager Doan Dodge Chrysler Jeep Ram stated that I didn’t actually speak to him, and that I spoke to their new car manager [redacted]. This is the first time I have ever heard the name [redacted]. I recall that I did speak with [redacted] and had to ask him how to spell his name.The people at Doan keep blaming other parties for their mistakes:1 – The [redacted] supposedly made two mistakes,” issuing a registration for our 2015 Dodge, a charge of $176 which was wrong and so another one was issued correctly”. The one I received from Doan has a fee of $.00 (issued on OCT 13 2015) and this is the one that I carry in my wallet, and good until 9/13/17, I received this by mail from Doan on 10/17/2015. I have nothing from the [redacted] that has a fee of $176. On both of the Agreements one signed on 9/14/15, and the 2nd one dated also 9/14/15, but was actually presented to me at our home at 3 Spotts by [redacted] on 9/23/15, shows two registration fees, one for processing the application for registration and/or certificate of title for $75, and the Registration Fee Estimate of $150, which [redacted] said “if any part of this $150 has to be used the remainder would be reimbursed to us.” All we have is a registration showing a $.00 amount for registration, I interpret this as meaning none of the $150 was used. Doan as of today has not sent any portion of this money to me.Is the first time that Doan Dodge has dealt with the [redacted]? I personally believe that the [redacted] does not make these types of errors.2 -- When we purchased the 2015 Dodge, we had talked to [redacted] and agreed on the estimated value of the 2010 Dodge trade-in was worth $12,500, Doan came up with this number. [redacted] took the paperwork behind closed doors with other representatives of Doan Dodge two or three days before we actually picked up the 2015 Van on 9/14/20145, they had 2 to 3 days to make any changes and didn’t!!! We picked up the 2015 Van on 9/14/2015, and then nine days later they discovered an error? Even when [redacted] came to our home he never went over the changes, he just said that the bottom line was that $12,316.70 stayed the same. It wasn’t until the next day when I had time and discovered the two changes.Am I to believe that a supplier made a $910.00 error on the sticker price and that Doan’s paperwork also had that error? Or that after a signed paper and a hand shake that our 2015 vehicle was also dropped the same amount of $910.00. We had TRUST in [redacted] so never thought this would happen. We had dealt with [redacted] when we purchased the 2010 Van and never had ANY issues.
Unfortunately, we misquoted the repair on Mr. [redacted] 2007 Dodge Ram. We quoted $800 only to find out that the correct part was actually $3000. We offered to replace at a discounted price or to send his part to a third party to have it repaired. Mr. [redacted] chose to have...
it repaired. This time, the third party company informed us that they were unable to repair the part. In the end, we called Chrysler and were able to offer a new part installed for $700. We sincerely apologize for misquoting the initial repair, however are happy that Mr. [redacted] was able to have the repair done with assistance from the manufacturer. If you have any further questions please do not hesitate to contact me. Thank You, Michael D[redacted]General ManagerDoan Dodge Chrysler Jeep Rammd[redacted]@doandelivers.com
Annette and her mom came in and bought a vehicle from us on August 5th I did talk to her on August 13th and she expressed second thoughts about purchasing the JeepI told her that you cannot just return the vehicle but please come in and we could talk about her purchaseI was available to her all day Thursday, Aug14th, which she said was her day off but called me back saying that she could not come in and would have to call me back the following weekI have not received a phone call from Annette sinceThere was no deception on the part of the dealership and Annette really expressed to the salesperson that she made too quick of a decisionWe would certainly talk to Annette about her purchase when it is convenient for her
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] To: Revdex.com ID # [redacted] In response to your e-mail of 11/17/[redacted] , General Manager Doan Dodge Chrysler Jeep Ram stated that I didn’t actually speak to him, and that I spoke to their new car manager [redacted] This is the first time I have ever heard the name [redacted] I recall that I did speak with [redacted] and had to ask him how to spell his name.The people at Doan keep blaming other parties for their mistakes:– The [redacted] supposedly made two mistakes,” issuing a registration for our Dodge, a charge of $which was wrong and so another one was issued correctly” The one I received from Doan has a fee of $(issued on OCT 2015) and this is the one that I carry in my wallet, and good until 9/13/17, I received this by mail from Doan on 10/17/ I have nothing from the [redacted] that has a fee of $ On both of the Agreements one signed on 9/14/15, and the 2nd one dated also 9/14/15, but was actually presented to me at our home at Spotts by [redacted] on 9/23/15, shows two registration fees, one for processing the application for registration and/or certificate of title for $75, and the Registration Fee Estimate of $150, which [redacted] said “if any part of this $has to be used the remainder would be reimbursed to us.” All we have is a registration showing a $amount for registration, I interpret this as meaning none of the $was used Doan as of today has not sent any portion of this money to me.Is the first time that Doan Dodge has dealt with the [redacted] ? I personally believe that the [redacted] does not make these types of errors-- When we purchased the Dodge, we had talked to [redacted] and agreed on the estimated value of the Dodge trawas worth $12,500, Doan came up with this number [redacted] took the paperwork behind closed doors with other representatives of Doan Dodge two or three days before we actually picked up the Van on 9/14/20145, they had to days to make any changes and didn’t!!! We picked up the Van on 9/14/2015, and then nine days later they discovered an error? Even when [redacted] came to our home he never went over the changes, he just said that the bottom line was that $12,stayed the same It wasn’t until the next day when I had time and discovered the two changes.Am I to believe that a supplier made a $error on the sticker price and that Doan’s paperwork also had that error? Or that after a signed paper and a hand shake that our vehicle was also dropped the same amount of $ We had TRUST in [redacted] so never thought this would happen We had dealt with [redacted] when we purchased the Van and never had ANY issues
Unfortunately, we misquoted the repair on Mr [redacted] Dodge Ram We quoted $only to find out that the correct part was actually $ We offered to replace at a discounted price or to send his part to a third party to have it repaired Mr [redacted] chose to have it repaired This time, the third party company informed us that they were unable to repair the part In the end, we called Chrysler and were able to offer a new part installed for $ We sincerely apologize for misquoting the initial repair, however are happy that Mr [redacted] was able to have the repair done with assistance from the manufacturer If you have any further questions please do not hesitate to contact meThank You, Michael D [redacted] General ManagerDoan Dodge Chrysler Jeep Rammd [redacted] @doandelivers.com
First let me begin by apologizing to [redacted] for some confusion with our paperwork [redacted] 's first complaint in regards to the registration was actually a mistake from ***They actually sent us two registrationsThe first one which showed a charge of $was wrong so another one was issued correctly, however the second one didn't show a charge to the customerA copy of the first registration was sent to [redacted] from us showing the actual charge In regards to [redacted] 's paperwork changing, the amount financed by him didn't changeHe was not charged more money, nor did he pay any more than what was agreedHe did receive supplier pricing and his original paperwork showed more for the trade and that he paid more for the vehicleThe second time he signed, the trade was reduced as was the selling priceFor Chrysler purposes we showed the numbers in a different way but did not change the bottom line Lastly, [redacted] can pay off his loan at any point he would likeHe did receive a rebate for financing through a particular lender and that was reflected in his paperworkHe can pay it off with no obligation to Doan and would not be charged back for the rebate he received We have sold the [redacted] cars in the past and again my deepest apologies to them for their frustration with this transactionThey can call and talk to me anytime in regards to the above issuesOne final note, they didn't actually speak to me, but our new car manager [redacted] Thank You, [redacted] General Manager Doan Dodge Chrysler Jeep Ram
I have attached the two registrations for *** *** to seeThe first one has handwriting on the bottom that says "sent back to *** for name correction"Unfortunately yes the *** did make a mistake and omitted *** nameWe were charged the $on the first registration which is why they didn't charge for the second oneHad it been our mistake *** would certainly have charged us for the correction!
The original paperwork showed a trade and discount dollar amount togetherThe new paperwork breaks those two combined amounts into two separate onesYes, we made a mistake and it was not caught at the time of deliveryI sincerely apologize for thatI do maintain that the amount that he financed did not change
*** *** has been with us for a very long time and prides himself with great customer serviceIt's not his fault that the paperwork was wrong and there was certainly no malice on his part or anybody's at DoanAgain, my apologies on behalf of Doan
Sincerely,
*** ***
I truly apologize to *** *** for the way he was treated at our dealership. It is by no means a requirement for a customer to give us their phone number to receive a price. We have talked to the entire sales staff to reiterate our practices and processes. I would gladly talk to
*** *** personally to answer any questions he may have and to apologize in person. Thank You,Michael D***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I left a message for the manager to contact me on Monday July 6th with no responseI left another message this morning Tuesday July 7th and potentially awaiting a call back.
Regards,
*** ***
I was on vacation on Monday and did not receive Mr***'s message until TuesdayWe did speak and we set up an appointment for him on July 15,
Our repair orders have an industry standard disclaimer that we require all customers to sign prior to doing work on their vehicleA copy is scanned below, and is actually Mr***’s signature from a previous repairTo my knowledge we have never had any issues with his car and the disclaimer
has never been an issue before In regards to Mr*** wanting to stay with his vehicle during the repair, our insurance does not allow a customer to be in the work area for their personal safetyWe do however have an observation area where customers are allowed We are not trying to make this difficult nor are we asking Mr*** to do anything that we don’t ask of every other customer. I hope that Mr*** will allow us to work on his vehicle in the future. Please do not hesitate to call me with any further questions regarding this Thank You, Michael D*** General Manager Doan Dodge Chrysler Jeep Ram ***@doandelivers.com
On August 5, Chrysler approved to have some body work done as a goodwill gesture on *** *** Jeep Compass with a $deductible because the vehicle was out of warranty. There is rust coming back and again Chrysler is offering to fix the vehicle, this time with a
$deductible. Unfortunately, they will not cover a rental vehicle for the customer. We decided to give *** one of our vehicles from our used car lot, which she did accept. However, she damaged the rim and tire on our vehicle and was forced to return it to us because it was not drivable. At that point we offered to rent *** a vehicle which she declined.The Compass is out of factory warranty but Chrysler has offered assistance beyond what they are required to do. Please understand that giving *** a rental has no impact on the deductible that Chrysler is charging. They will not approve covering the cost of a rental for her and we have one damaged vehicle and are unwilling to supply a second one to her. We understand the inconvenience that this is causing and are trying to get the vehicle done as quickly as possible. Thank You,Michael DaeschnerGeneral ManagerDoan Dodge Chrysler Jeep [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As the same individual whom said I have my own insurance in case of damage was whom called me trying to rectify this problemRegardless of prior work and or invoices, I at that point decided to read in full the signature portionThe dealership accepts no responsibilities for any problems with a customers vehicle regardless of incidents that may occur while in their possessionThis is not fair business practices as customers are continuing to be unhappy with dealerships everywhere, I understand why
Regards,
*** ***
[redacted] We apologize that you left unsatisfied after visiting our dealership three times. Although, our recollection of events differs slightly from what you’ve stated here, we value all feedback and want to assure you that listening to our customers and providing excellent customer service is...
how we do business and have done it for over 30 years. If there is something additional we can do for you, please contact Michael D[redacted] General Manager at [redacted]
Annette and her mom came in and bought a vehicle from us on August 5th 2015. I did talk to her on August 13th and she expressed second thoughts about purchasing the Jeep. I told her that you cannot just return the vehicle but please come in and we could talk about her purchase. I was available to...
her all day Thursday, Aug. 14th, which she said was her day off but called me back saying that she could not come in and would have to call me back the following week. I have not received a phone call from Annette since. There was no deception on the part of the dealership and Annette really expressed to the salesperson that she made too quick of a decision. We would certainly talk to Annette about her purchase when it is convenient for her.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still not satisfactory to me.
Regards,
[redacted]
First let me begin by apologizing to [redacted] for some confusion with our paperwork. [redacted]'s first complaint in regards to the registration was actually a mistake from [redacted]. They actually sent us two registrations. The first one which showed a charge of $176 was wrong so another one was...
issued correctly, however the second one didn't show a charge to the customer. A copy of the first registration was sent to [redacted] from us showing the actual charge.
In regards to [redacted]'s paperwork changing, the amount financed by him didn't change. He was not charged more money, nor did he pay any more than what was agreed. He did receive supplier pricing and his original paperwork showed more for the trade and that he paid more for the vehicle. The second time he signed, the trade was reduced as was the selling price. For Chrysler purposes we showed the numbers in a different way but did not change the bottom line.
Lastly, [redacted] can pay off his loan at any point he would like. He did receive a rebate for financing through a particular lender and that was reflected in his paperwork. He can pay it off with no obligation to Doan and would not be charged back for the rebate he received.
We have sold the [redacted] cars in the past and again my deepest apologies to them for their frustration with this transaction. They can call and talk to me anytime in regards to the above issues. One final note, they didn't actually speak to me, but our new car manager [redacted].
Thank You,
[redacted]
General Manager
Doan Dodge Chrysler Jeep Ram
Revdex.com:The dealership was able to get the manufacturer to cover a large portion of the repairs as the truck only has 80,000 miles on it. But the problem still was that the truck sat for a full day with no one contacting me that they couldn't find the keys, then the wrong parts were ordered, then the correct part was offered at $3,000 half hour later offered stv$2,100 then was told they could repair my part to only wait an entire week to find out the part was not repairable. Promised my work truck back 3 different times mind you I scheduled work for the truck each time and had to keep canceling the work finally 1 day shy of 2 full weeks I get my truck back and still cost $1,300± so no I am still not happy with the level of service and the fact that it took 2 weeks to fix and manufacturer only covered about half the cost and dealership did nothing to make up for the 3 times they couldn't deliver my truck when they said they would did nothing to make up for the truck sitting for an entire day and no one could call and ask where the key was. I think that the dealership dropped the ball majorly on this and the $1,400 should be reimbursed for all the trouble I had to go through dealing with the wait and poor communication from them and ordering the wrong part when the part had to be ordered off of the VIN number. You are the dealer and should not be making these poor service issues. Mom and pop garages I could see they could make mistakes like this but for God's sake a dealership should not be like this.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
To: Revdex.com �...⇄ #[redacted]In response to your e-mail of 11/17/2015[redacted], General Manager Doan Dodge Chrysler Jeep Ram stated that I didn’t actually speak to him, and that I spoke to their new car manager [redacted]. This is the first time I have ever heard the name [redacted]. I recall that I did speak with [redacted] and had to ask him how to spell his name.The people at Doan keep blaming other parties for their mistakes:1 – The [redacted] supposedly made two mistakes,” issuing a registration for our 2015 Dodge, a charge of $176 which was wrong and so another one was issued correctly”. The one I received from Doan has a fee of $.00 (issued on OCT 13 2015) and this is the one that I carry in my wallet, and good until 9/13/17, I received this by mail from Doan on 10/17/2015. I have nothing from the [redacted] that has a fee of $176. On both of the Agreements one signed on 9/14/15, and the 2nd one dated also 9/14/15, but was actually presented to me at our home at 3 Spotts by [redacted] on 9/23/15, shows two registration fees, one for processing the application for registration and/or certificate of title for $75, and the Registration Fee Estimate of $150, which [redacted] said “if any part of this $150 has to be used the remainder would be reimbursed to us.” All we have is a registration showing a $.00 amount for registration, I interpret this as meaning none of the $150 was used. Doan as of today has not sent any portion of this money to me.Is the first time that Doan Dodge has dealt with the [redacted]? I personally believe that the [redacted] does not make these types of errors.2 -- When we purchased the 2015 Dodge, we had talked to [redacted] and agreed on the estimated value of the 2010 Dodge trade-in was worth $12,500, Doan came up with this number. [redacted] took the paperwork behind closed doors with other representatives of Doan Dodge two or three days before we actually picked up the 2015 Van on 9/14/20145, they had 2 to 3 days to make any changes and didn’t!!! We picked up the 2015 Van on 9/14/2015, and then nine days later they discovered an error? Even when [redacted] came to our home he never went over the changes, he just said that the bottom line was that $12,316.70 stayed the same. It wasn’t until the next day when I had time and discovered the two changes.Am I to believe that a supplier made a $910.00 error on the sticker price and that Doan’s paperwork also had that error? Or that after a signed paper and a hand shake that our 2015 vehicle was also dropped the same amount of $910.00. We had TRUST in [redacted] so never thought this would happen. We had dealt with [redacted] when we purchased the 2010 Van and never had ANY issues.
Unfortunately, we misquoted the repair on Mr. [redacted] 2007 Dodge Ram. We quoted $800 only to find out that the correct part was actually $3000. We offered to replace at a discounted price or to send his part to a third party to have it repaired. Mr. [redacted] chose to have...
it repaired. This time, the third party company informed us that they were unable to repair the part. In the end, we called Chrysler and were able to offer a new part installed for $700. We sincerely apologize for misquoting the initial repair, however are happy that Mr. [redacted] was able to have the repair done with assistance from the manufacturer. If you have any further questions please do not hesitate to contact me. Thank You, Michael D[redacted]General ManagerDoan Dodge Chrysler Jeep Rammd[redacted]@doandelivers.com