Dobbins Construction

I am in receipt of your letter and complaint from my customer Mrs [redacted] ***I will sta11by stating that l have been in business since This is the Grst Revdex.com complaint I have had.My business has been built on the foundation of providing quality workmanship and excellentcustomer service Today, 90% of my business comes from past customers and referralsTama current member in excellent standing of the Better Contractor's Bureau and a past memberof Rochester Home Builders Association,After working on Mrs***'s job for a few weeks, I called and asked if could stop by tocollect a contract draw (which was overdue)She pointed out a few trim items that neededattention along with a door she felt was crooked, a window she felt 11! in the opening tootightly and needed the caulking c.leaned up.We had been delayed in completing our contracted work due to Mrs [redacted] changing frompainted trim to stained trimShe was supplying the stained trimIn addition the granitecounters were delayed day~ due to her problem with the Sl.lpplierShe was supplying thecounters along with most of the other material on the job.My draw at this time was to be $5,000.00, she paid me $I told herwe would returnin two days to address the issuesT texted and e-mailed multiple times to ohtain access tocorrect the issuesMy attempts to obtain access were ignored.In response to the issues she mentioned in her letter:lDoor needing adjustment: I was unable to confirm there was a problem, since I wasdenied accessl would have adjusted, if needed, had r been given the opportunityWindow; Th.e window was tit with close tolerances and caulkedThe caulkingneeded to be cleaned up, the window needed to be trimmed !Uld final caulked when thestained trim was available from Mrs***There was no "rotted wood" throughoutthe existing window jambThe jamb had a split in it !Uld needed repair before finaltrinl installationElectric: We installed additional plugs and switches that were beyond contractspecifications and I was billing $for theseextra plugs and switchesFinal electricwas to be done when the tile ba.cksplash was installedI was not allowed to completethis workUsed the wrong tileThe tile was supplied by the ownerShe asked us not to use the"orangey" tilesThere were slight variations in the tilesWe d.id the best we couldPlumbing- wrong drainage pipeWe installed a temporary sink and counter top forher conveniencel did not charge her for thisThe iinal hoand finish plumbingwas to be completed after the countertops were installedWe were not given theopportunity to do this workInjury to dog: The single car garage was only used for owner's materials (cabinets,trim and tile) and a few of our incidentals (drop cloths and tile saw)We have a worktrailer and stored the majority of our material outsideShe kept the dogs in the garagewhile we were workingMyself and my C!U'penters on the job were instructed byMrs [redacted] at the beginning ofthe job to let the dogs out htto the 4' high fenced yardoccasionally during the dayOn the day the dog was injured, we were going in andout of the garage for the owner's materialsThe pup was trying to escapeWe putboth dogs in the fenced yard and the young dog tried to jump over the gate section andgot caught on topMy lead carpenter rescued the pup and called the ownerIt isunfortunate this happenedI was informed by Mrs [redacted] that the vet bill was$,400.00.Mrs [redacted] informed me she had another contractor take care of her issues and completion ofmy contracted workShe said she was sending me a check for what she felt she owed meIasked for a detail of the charges she was deductingShe has not given me a detailed accountof what she is deducting from the contract priceI have sent her an Invoice (which I amincluding here) of the Total Contract price, payments she has made, and deductions for thework I was not allowed to complete.I have made several attempts to meet with her to negotiate anagreeable fmal paymentI havetold her was will.ing to compromiseShe informed me she will "not pay me anything else".I have consulted with [redacted] of the Better Contractor's BureauThey have amediation service available to membersHe has contacted Mrs [redacted] to set up a meeting withtheir mediation team to see if we can review the numbers and settle this amicablyI amincluding his letter to Mrs***.Attached is a run down of where we stand to dateI deducted the wCJrk we were not allowedto do to complete .my contractI sent this to Mrs [redacted] and she refused to pay.I pride myself in customer satisfactionIn this case, I was not allowed to rectify the situation.This is unfortunate.Sincerely,Thomas .TDobbins, PresidentDobbins Construction, Inc.P,J/