Attention FAU, FIU, UM and NOVA graduate students! DO NOT GET YOUR THESIS OR DISSERTATION BOUND HERE!!!
I chose this business because I did not want to wait or to deal with shipping my thesis off to the university approved bookbinder. What a mistake. Bookbinder claimed that thesis would be ready in 10 days. The short story was it took 48 days to receive my thesis and 79 to resolve the issue. I was forced to call the bookbinders to inquire about what was going on 5 times. Each 5 times I called I was promised something and each 6 total times the owner FAILED to fulfill his commitments. On top of all that hassle, the quality of the binding was appalling. I am a grown man and I almost (literally) cried when I saw my life's work so awfully bound. That is the short story. These are the details...
Also, I remember the exact dates because the day I dropped off my manuscript was the day I quit smoking. I had an app on my phone that let me know how many days it had been since I quit and thus, an easy way for me to see how many days it had been since I dropped of my thesis.
Day 1: Dropped of the manuscript and paid $117.70 for two bound copies, $45 each plus tax and about $25 for return shipping. I was promised 10 days to bind then overnight shipping. 1st broken promise.
Day 23: I had to call and inquire where the thesis was. I was told it was sitting on his table and that he had been sick. He apologized and sending it first thing in the morning. 2nd broken promise.
Day 35: Still no thesis so I had to call again. Again, he said that the thesis was still on his table and that he was really busy and he apologized and said that it would be out first thing in the morning. 3rd broken promise.
Day 46: Still no thesis, so again I had to call this guy for the third time. He apologized again and said that he would put it in the post the next morning. It was then that I took a stand and said that no, this was not acceptable or a way to run a business. I said that he had promised me 10 days and it was now day 46. An apology was - at this point - simply not good enough. The business owner then said that he would issue me a half-refund on Friday for my wait. 4th broken promise.
Day 48: Received my thesis in the mail. Quality was awful. The look was very amateurish with the gold coloring used for the lettering splattered across the face of the thesis giving the cover a look as if my 4 year old niece had lightly dusted it with gold glitter.
Day 64: Having still not received the refund, I was forced to call for the forth time. Again, he apologized and told me that he would refund the $37 on Friday. I then asked where he got that number from being that I paid $45 for each copy not even including the money I gave for shipping. So, he said he would do the $45. At this point, I was really angry but remained calm but firm. I ask if he was really going to do it since he had a proven track record of not fulfilling his promises and that I did not want to have to call him again in a week to listen to him apologize to me yet again for not doing the job he had promised to do. I said my only motivation for saying that was so I would not have to call him anymore and move on with my life. At this point he promised me a full refund for all the trouble that I had to go through. He would refund the money in two days. 5th and 6th broken promise.
Day 79: I had a call from a few days earlier saying that he could not find my statement so he was mailing my refund to the address on file. I received the letter on day 79 with $45 IN CASH inside. First of all, what business sends cash in the mail? Second, I had to live with the LAST BROKEN PROMISE FROM THIS BUSINESS. Instead of a full refund he had only given me $45 or 38% of my original purchase price.
At this point I could have called to try and get what was promised to me, but I decided that I would take the monetary hit so that I could freely write this review.
Attention FAU, FIU, UM and NOVA graduate students! DO NOT GET YOUR THESIS OR DISSERTATION BOUND HERE!!!
I chose this business because I did not want to wait or to deal with shipping my thesis off to the university approved bookbinder. What a mistake. Bookbinder claimed that thesis would be ready in 10 days. The short story was it took 48 days to receive my thesis and 79 to resolve the issue. I was forced to call the bookbinders to inquire about what was going on 5 times. Each 5 times I called I was promised something and each 6 total times the owner FAILED to fulfill his commitments. On top of all that hassle, the quality of the binding was appalling. I am a grown man and I almost (literally) cried when I saw my life's work so awfully bound. That is the short story. These are the details...
Also, I remember the exact dates because the day I dropped off my manuscript was the day I quit smoking. I had an app on my phone that let me know how many days it had been since I quit and thus, an easy way for me to see how many days it had been since I dropped of my thesis.
Day 1: Dropped of the manuscript and paid $117.70 for two bound copies, $45 each plus tax and about $25 for return shipping. I was promised 10 days to bind then overnight shipping. 1st broken promise.
Day 23: I had to call and inquire where the thesis was. I was told it was sitting on his table and that he had been sick. He apologized and sending it first thing in the morning. 2nd broken promise.
Day 35: Still no thesis so I had to call again. Again, he said that the thesis was still on his table and that he was really busy and he apologized and said that it would be out first thing in the morning. 3rd broken promise.
Day 46: Still no thesis, so again I had to call this guy for the third time. He apologized again and said that he would put it in the post the next morning. It was then that I took a stand and said that no, this was not acceptable or a way to run a business. I said that he had promised me 10 days and it was now day 46. An apology was - at this point - simply not good enough. The business owner then said that he would issue me a half-refund on Friday for my wait. 4th broken promise.
Day 48: Received my thesis in the mail. Quality was awful. The look was very amateurish with the gold coloring used for the lettering splattered across the face of the thesis giving the cover a look as if my 4 year old niece had lightly dusted it with gold glitter.
Day 64: Having still not received the refund, I was forced to call for the forth time. Again, he apologized and told me that he would refund the $37 on Friday. I then asked where he got that number from being that I paid $45 for each copy not even including the money I gave for shipping. So, he said he would do the $45. At this point, I was really angry but remained calm but firm. I ask if he was really going to do it since he had a proven track record of not fulfilling his promises and that I did not want to have to call him again in a week to listen to him apologize to me yet again for not doing the job he had promised to do. I said my only motivation for saying that was so I would not have to call him anymore and move on with my life. At this point he promised me a full refund for all the trouble that I had to go through. He would refund the money in two days. 5th and 6th broken promise.
Day 79: I had a call from a few days earlier saying that he could not find my statement so he was mailing my refund to the address on file. I received the letter on day 79 with $45 IN CASH inside. First of all, what business sends cash in the mail? Second, I had to live with the LAST BROKEN PROMISE FROM THIS BUSINESS. Instead of a full refund he had only given me $45 or 38% of my original purchase price.
At this point I could have called to try and get what was promised to me, but I decided that I would take the monetary hit so that I could freely write this review.