Dobbs Tire & Auto Centers

We've made multiple attempts to work with the customer and try to resolve the issue, but have yet to hear back. We're happy to figure out he problem and resolve the issue.

I have given permission for the vehicle to be repaired, because it needs to be. However I will need to get money to pay for that repair ASAP.

Initial Business Response /* (1000, 9, 2015/12/08) */
After speaking to the customer we agreed that we would repair the grill free of charge. I apologized many times for the poor customer service and am happy to do so again. We'd be happy to repair the wiper blade if we didn't already do so.

The customer had a tire rotation done at the dealership prior to visiting our store for a flat repair. We told him that it was difficult to get the lug nut off and put it back on and was most likely damaged during his tire rotation. We originally offered to repair the stud/lug nut free of charge,...

even though it wasn't our mistake, but the customer declined and took it to the dealer for the repair. When the customer called the store and told us the dealer charged him $51 for the repair, we again offered to reimburse him for the repair if he brought the receipt for the repair in. He again declined. That offer still stands. We'd be happy to reimburse him the $51 for the repair. He just needs to bring the receipt from the dealership to the store and we'll process his refund through our corporate office.

October 15, 2016, the company (Dobbs Tire) responded within two days, and made immediate arrangements for repairs the next day. Repairs have been completed, case closed. Many thanks for you help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/22) */
Contact Name and Title: [redacted] Consumer Rel
Contact Phone: XXX-XXX-XXXX
Mr. [redacted] had an alignment done over a year ago and has put 20,000 miles on the car, he has an obligation to check the wear of his tires in a years time. Vehicles...

today require rotating and balancing of their tires any time between 6000 and 8000 miles to prevent premature tire wear. He put on 20.000 miles
and no rotation and balance which also caused premature wear. For the above reasons we are denying his claim.

We'd like the opportunity to show the customer why the vehicle failed the inspection per the guidelines established by the Missouri State Highway Patrol. If she is still not satisfied with that, we'd like her to take her vehicle to Troop C for inspection by the Missouri State Highway Patrol. If...

Troop C determines the vehicle should have passed the inspection we'd be happy to refund her for the inspection. Our inspectors are licensed and certified by the state of Missouri and follow guidelines for inspections established by the Missouri State Highway Patrol. At Dobbs, we do not tolerate recommending unnecessary repairs and take proper disciplinary action if we find an associate who is doing so. This is why we'd like to re-inspect the vehicle with the customer. If the customer does not give us the opportunity to do so, we will not be offering any type of refund.

They called me last nite and told me they would send me a refund of the $200.

We worked directly with the customer to resolve this issue.

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: [redacted] Consumer Rel
Contact Phone: XXX-XXX-XXXX
This double charge was not Dobb's error it was an error caused by a third party bank. We had very little influence to get the double charge corrected. We believe...

this error has been corrected by the Bank and I have tried to contact Ms. [redacted] to verify the error has been corrected. She has not responded to my messages to contact me. This complaint should be classified as resolved.

Initial Business Response /* (1000, 6, 2015/09/23) */
Contact Name and Title: [redacted] Consumer Rel
Contact Phone: XXX-XXX-XXXX
Mr. [redacted] brought his vehicle to us with tire leaking issue and the air conditioner not cooling. We found the TPMS sensor on the valve stem to be cracked and leaking...

, we replaced the sensor. The air cond. system was empty of freon, they asked to have the shraeder valve and hose to be replaced which we did. A few days later they returned with no cooling. We had to add freon to check for leaks, and we found the condenser under the dash to be leaking. This leak did not show up on the original visit due to no freon in the system and the leak was small enough that it took a day to loose the freon. We did nothing to cause the freon to leak from the condenser. We worked on the shrader valvehose which is in the engine compartment and the condenser is located in the cabin of the car under the dash, no where near each other. We did not damage the condenser. For the above reasons we are denying the claim.J

The customer brought the vehicle in because it wasn't running. We recommended repairs but let the customer know there may be engine issues that we couldn't identify yet because the vehicle wasn't working. We recommended waiting on the repairs until we determine if there was engine damage or not. The...

customer told us to perform the repairs knowing that there could be additional engine damage. The customer brought the vehicle back and we noticed that another shop had installed a new radiator and that the head gasket was blown. We'd be happy to talk with the customer about this situation and discuss a resolution, but we will not offer any type of free work or refund at this time. The customer can contact the store manager if she'd like.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is not a bad idea, but I don't want to close my case.
Sincerely,
[redacted]

We worked directly with this customer to resolve the issue.

Complaint: [redacted]
I am rejecting this response because:
See attached
Sincerely,
[redacted]

We have worked directly with the customer to resolve this issue.

The insurance adjuster confirmed that the oil filter we put in the vehicle was the correct filter and was installed correctly. This vehicle has over 120K miles on it. The insurance adjuster also said that the engine is leaking oil in multiple places and had nothing to do with the oil change we...

performed back in March 2017. For these reasons, we will not be providing any type of reimbursement.

We've been in contact with this customer. We have sent all information to our insurance company. We are waiting for the insurance company to evaluate the vehicle and determine liability. There is nothing we can do at this point until the insurance company has completed its evaluation.

Initial Business Response /* (1000, 5, 2015/06/17) */
Contact Name and Title: [redacted] Consumer Rel
Contact Phone: XXX-XXX-XXXX
Ms. [redacted] brought her 2000 Durango with 171,000 miles on it with symptoms of jerking when runs over speed bumps and lites coming on on dash, over heating. The rack...

and pinion was leaking at both ends losing lots of fluid causing the jerking. The water pump was leaking lots of coolant, and the vehicle was overheated. Ms. [redacted] told our associates that she had driven her vehicle a lot while the red light was on for overheating. We transfused the cooling system put a new rack and pinion on her car, the jerking was corrected but the vehicle had been driven with the red light on it had overheated so badly the combustion gases were present in the cooling system which indicated that the head gasket or the manifold gasket was blown. This involves fixing the blown gaskets or a new motor. She declined any more work to be performed on her vehicle. She had driven with the over heating red light on damaging her vehicle. we are not liable. for any additional repairs.