Re: # [redacted] !am in receipt of your letter dated February 12, Mrs [redacted] originally purchased the Hearing Aids, on September 18, When she came in for her fitting she decided that she wanted something a little less expensiveWe ordered those for her she returned on October 2, for her fittingShe was scheduled for a one week follow up visit on October 9", and she never kept the appointmentOur office called her and she rescheduled the appointment for October 16” and she did not keep that appointmentShe came in on12/2/and told us that she was not hearing as well as she thought she shouldWe checked out the hearing aids and because of the severity of her loss we suggested to make custom earmolds to give her better sound QualityWe made those impressions for her at no chargeA few days later someone called and said that she did not want the Hearing aidsI called Mrs [redacted] and she told me that she wanted to come in to talk to meWe set another appointment for her at no chargein they came, Her daughter, her grand-daughter and Mrs [redacted] I explained to them that we needed to make the earmolds for her to hear better than her old hearing aidShe also asked us to get her an extended warranty for these hearing aids which we did at the original fitting at a cost of $per hearing aid, which we did not charge forAnd she ordered a remote control which was another 450, These items are options and are non refundable to meI have done everything to accommodate her, and when she came in for a refund she has gone over her timeI am willing to take care of the Hearing aids for her and also make her earmolds that she ordered in December Sincerely, [redacted] BC-HIS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe answer from [redacted] does not make sense I don't know what "one month supply" means We are talking about a $pair of hearing aids I gave my name and phone number - they should recognize it, because I called several times and got no response from themI used my mom's address on the complaint - they should have a record of that Instructions were not to put personally identifiable information in the complaint, so I didn't give my mom's nameI've never heard of [redacted] [redacted] is the owner and makes all the decisions [redacted] Complaint # [redacted] Regards, [redacted]
Re: # [redacted] !am in receipt of your letter dated February 12, Mrs [redacted] originally purchased the Hearing Aids, on September 18, When she came in for her fitting she decided that she wanted something a little less expensiveWe ordered those for her she returned on October 2, for her fittingShe was scheduled for a one week follow up visit on October 9", and she never kept the appointmentOur office called her and she rescheduled the appointment for October 16” and she did not keep that appointmentShe came in on12/2/and told us that she was not hearing as well as she thought she shouldWe checked out the hearing aids and because of the severity of her loss we suggested to make custom earmolds to give her better sound QualityWe made those impressions for her at no chargeA few days later someone called and said that she did not want the Hearing aidsI called Mrs [redacted] and she told me that she wanted to come in to talk to meWe set another appointment for her at no chargein they came, Her daughter, her grand-daughter and Mrs [redacted] I explained to them that we needed to make the earmolds for her to hear better than her old hearing aidShe also asked us to get her an extended warranty for these hearing aids which we did at the original fitting at a cost of $per hearing aid, which we did not charge forAnd she ordered a remote control which was another 450, These items are options and are non refundable to meI have done everything to accommodate her, and when she came in for a refund she has gone over her timeI am willing to take care of the Hearing aids for her and also make her earmolds that she ordered in December Sincerely, [redacted] BC-HIS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe answer from [redacted] does not make sense I don't know what "one month supply" means We are talking about a $pair of hearing aids I gave my name and phone number - they should recognize it, because I called several times and got no response from themI used my mom's address on the complaint - they should have a record of that Instructions were not to put personally identifiable information in the complaint, so I didn't give my mom's nameI've never heard of [redacted] [redacted] is the owner and makes all the decisions [redacted] Complaint # [redacted] Regards, [redacted]