Dobson Employment Services, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was told that I needed to update my complaint towards just this aspect of the several problems I have come acrossPlease see updated complaint belowI understand the shops response but I DO NOT accept the fact that they deemed the issues wrong with my car was a result from the accident
I had a claim through *** ***, their policy holder hit me, to get my car fixed after and accident and my car still has issues wrong with itThe collision repair shop claims its a mechanical failure and was not a result of the accidentMy check engine light and check gas gap sensor came on in my car after the accidentI have a witness to attest the truth to thisThe damage that was done to my car was directly under the gas cap area, hence why I am wondering why it is not getting fixedThe shop was supposed to give me a physical copy of the estimate so I would know when to check on the status of my car and they didn't when I dropped my car off at the shopThey also didn't update any contact information with me at that timeI had to contact the shop to get updates on my car that still has issuesI was told that the diagnostic codes that came off of my car were not related to the accident. But these issues did not appear until AFTER the accident
Regards,
*** ***

Mrs [redacted],              Your vehicle was brought into our facility to do a repair for you under [redacted].The only visible damage was a bumper cover when inspected.You brought your vehicle in and completed the repair.You had told us...

the engine light was on and we scanned the vehicle to get the codes from the vehicle.We told you and [redacted] what they were and [redacted] concluded that they were not related to replacing a bumper cover on the rear of your vehicle.The shop would gladly fix anything on your vehicle but since [redacted] is paying the bill for the loss and they deemed it not related to the loss we cannot bill them for something they have already denied..I am really not sure how you feel that it is fair to blame the shop who fixed your car?As far as your rental bill is concerned the shop has nothing to do with this bill.We simply repair the car.We also went over the codes in your vehicle and explained what they were.If we can help you with anything else that is related to this loss trough [redacted] please let us know.We are sorry your not happy but if you have an issue with your repairs please contact us.If you have an issue with what you feel is related that we did not fix.Please contact [redacted] directly and they will gladly explain why we didn't do anything further with your claim.